Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (will include evening and saturdays)
- Job ref
- 382-FICC24-26
- Employer
- Blackpool Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Fatima Health Centre
- Town
- Preston
- Salary
- £24,465 pro rata
- Salary period
- Yearly
- Closing
- 19/03/2026 23:59
Employer heading
Administrator/Receptionist
NHS AfC: Band 2
Blackpool Teaching Hospitals NHS Foundation Trust is situated on the west coast of Lancashire, with services covering the local authority areas of Blackpool, Fylde and Wyre. The Trust is part of the Lancashire and South Cumbria Integrated Care System (ICS) supporting a population of around 1.6 million people.
We have three main hospitals providing acute services to around 330,000 local residents. The organisation also provides specialist tertiary care for cardiac and haematology services, delivers community health services to over 445,000 residents including those in North Lancashire and hosts the National Artificial Eye Service across England. Plus, we provide urgent and emergency care services to an estimated 18 million people who visit the seaside resort each year. We employ over 7000 people from 68 different countries.
We welcome and encourage application from anyone with protected characteristics, as well as supporting reservists and Veterans who are looking for a rewarding and challenging career within the NHS.
Blackpool Teaching Hospitals encourages flexible working in all our roles to support staff in maintaining healthy home-life balance. Working patterns such as: part time working, self-rostering, compressed hours, annualised hours, term time, reverse term time and flexitime working can be explored.
Job overview
The post holder will work as a member of the Reception Team, meeting and greeting patients, booking patients onto Blithe/Lilie system in preparation for their appointment, booking appointments via the telephone line, assisting in the day to day running of the reception to maintain an effective and efficient office system. The post holder will be under the direction and management of the Administration Team Leader. Please see Job Description
Main duties of the job
Face to face and telephone contact with members of the public will be undertaken and the checking of clinic registration forms to ensure they have been completed correctly. Such information will include patient date of birth, address, GP and telephone numbers. The post holder will also assist in the management of negative results. Please see Job Description
Working for our organisation
Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire.
As one of the United Kingdom’s largest coastal resort, Blackpool has plenty to offer its residents – it’s not just a good place to work; it’s a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.
Detailed job description and main responsibilities
The Blackpool and Lancashire Sexual Health Service provide expert advice, guidance and treatment on all aspects of sexual health. The Sexual Health Service at Preston runs from Fatima Health Centre primarily.
The post holder will work as a member of the Reception Team, meeting and greeting patients, booking patients onto Blithe/Lilie system in preparation for their appointment, booking appointments via the telephone line, assisting in the day to day running of the reception to maintain an effective and efficient office system. Please see Job Description
Person specification
Education and Qualification
Essential criteria
- Good general education
Desirable criteria
- ECDL qualification or equivalent and use of Microsoft packages i.e. Word, Excel, Outlook
Experience and Knowledge
Essential criteria
- Experience in a clerical setting in the last 2 years
- Experience of dealing with the general public in the last 12 months
- Experience of multidisciplinary team working
- Understanding of confidentiality guidance
Desirable criteria
- Previous administration work in health care setting i.e., hospital/community
- Experience of database and spreadsheets
Skills and Ability
Essential criteria
- Evidence of good communication abilities both written and verbal
- Ability to work on own initiative
- Ability to work as part of a team
- Ability to understand and carry out instructions
- Computer literate
- Good organisational skills
- Ability to work with health professionals
- Self-motivated / approachable
- Flexible approach to providing cover for evening and weekend clinics and for other staff on annual leave or sick
- Ability to work under pressure
- Ability to work as part of a team
- Ability to travel and able to visit locations as and when required across all sites
- Understanding of effective record keeping
- Open minded, non-judgmental attitude
- Understanding of confidentiality policies in Sexual Health
Desirable criteria
- Awareness of systems e.g. Lilie
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Anne Church
- Job title
- Central & West Team Leader
- Email address
- [email protected]
- Telephone number
- 01772 689124
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