Job summary
- Main area
- Administrative
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 435-1LSC-LT-006-26
- Employer
- East Lancashire Hospitals NHS Trust
- Employer type
- NHS
- Site
- Preston Business Centre
- Town
- Preston
- Salary
- £24,465 per annum
- Salary period
- Yearly
- Closing
- 24/02/2026 23:59
Employer heading
Employee Services Support Clerk
Band 2
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Job overview
The Employee Services Department consists of Payroll, Pension and Staff Benefits, our service is so important to our workforce and supports our colleagues to deliver patient care the best it can be, so we want someone fab to join our very busy team to support the team delivering salary payments accurately and on time. We have a strong team spirit and cannot wait for you to join us.
Some roles within our team work in an agile way however we support our colleagues to ensure that service delivery is maintained. We don’t need you to have experience, but we want someone who is bold, enthusiastic, has great systems/IT skills and is resourceful. As a member of our close knit team, you will have excellent communication and organisational skills, managing your own workload using your initiative. You will be an excellent networker that relishes a challenge and thrives in a busy admin environment.
Main duties of the job
It’s fair to say this job is varied and two days will never be the same. You will support the Employee Services Payroll Officers by processing pay affecting information into the National ESR HR/Payroll system. As part of this role you will engage with a range of our workforce through various ways including face to face, telephone, emails and MS Teams therefore customer service is one of our key qualities in our team.
Understanding the employee experience is such a key driver in this role, you’ll help influence their experience & help us continually evolve. This role will include:
- Using our computerised systems, you’ll manage and process a range of pay affecting data which we will support you with to enable you to prioritise your work.
- Ensuring excellent customer service is a key driver in this role, your input will have a major influence on each employees experience.
- Using the national ESR HR/Payroll System, you'll manage and process a wide range of pay affecting data, support will be available to assist you with prioritising your work and developing your potential.
- You will provide direct telephone support to internal departments and our clients organisations.
Working for our organisation
We are not going to shy away from saying this is ideally a job for someone who thrives in a active office environment. We’re busy, working often to tight timescales and juggling multiple priorities – but for the right candidate, we know this will make the role even more exciting for you.
So what can we offer you? Well as well as working for an award winning service and organisation, you will join a very strong and dedicated team who work so hard together and have fun along the way. The satisfaction of knowing you played your part in helping our workforce to look after our patients is what will drive you the most. We will help you develop your skills, give you opportunities to try new things and we actively encourage you to challenge us to constantly review what we do, our processes and approaches.
Detailed job description and main responsibilities
- Input data to the various modules of the Payroll System accurately by the deadlines specified.
- Identify discrepancies, unusual features or queries at any point in the process and either resolve or refer to the appropriate officer for action.
- e-file all documentation in accordance with departmental procedures.
- Checking of expense claims for correct completion, authorisation, valid receipts and assessing journeys to ensure correct mileage payments are made.
- Create new vehicle records and check insurance documents on setup and also amend vehicle records when employees change vehicles.
- Resolve queries arising from checking of expense claims with appropriate managers and from staff regarding payments.
- Distribute incoming mail, prepare outgoing mail for collection.
- Scan/photocopy documents accurately and to a good standard.
- Answer all telephone enquiries in an efficient and courteous manner.
- Maintain good communication skills when dealing with employees, colleagues and external agencies, utilising a variety of communication methods including verbal and electronic.
- Maintain an effective working relationship with other members of the department, other employees within the Trust and external organisations to deliver a professional service focused on achieving a high level of customer satisfaction.
Person specification
Essential
Essential criteria
- Experience in working with Microsoft packages eg Excel and Word.
- Educated to GCSE standard or NVQ level two or appropriate experience.
- Work accurately and meet deadlines
- Aware of the concept and application of confidentiality
- Good written and verbal communication skills
- Be an effective team worker
Desirable criteria
- Previous NHS employment
- Previous experience in an admin role
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Tom Shaw
- Job title
- Employee Services Team Manager
- Email address
- [email protected]
- Telephone number
- 01772 521834
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