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Crynodeb o'r swydd

Prif leoliad
Unified Communications
Gradd
Band 5
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos (On call rota requirement)
Cyfeirnod y swydd
435-1LSC-LT-037-25
Cyflogwr
East Lancashire Hospitals NHS Trust
Math o gyflogwr
NHS
Gwefan
Royal Preston Hospital
Tref
Preston
Cyflog
£29,970 - £36,483 Per Annum, Pro Rata
Cyfnod cyflog
Yn flynyddol
Yn cau
25/05/2025 23:59
Dyddiad y cyfweliad
04/06/2025

Teitl cyflogwr

East Lancashire Hospitals NHS Trust logo

Unified Comms Officer - Technical Services

Band 5

One LSC is a new collaborative partnership shared service formed by the five NHS Trusts serving the Lancashire and South Cumbria population of 1.8 million people.  We are a shared service run by the NHS, for the NHS and are hosted by East Lancashire Hospitals NHS Trust on behalf of the partner Trusts of the Lancashire and South Cumbria system.

One LSC stands for ‘One Lancashire and South Cumbria’ and reflects the Lancashire and South Cumbria System ambition to have one team serving Lancashire and South Cumbria in a joined-up way.  It is jointly run by the five Trusts as a collaborative partnership.

The Trusts that make up One LSC are:

·       Blackpool Teaching Hospitals NHS Foundation Trust

·       East Lancashire Hospitals NHS Trust

·       Lancashire and South Cumbria NHS Foundation Trust

·       Lancashire Teaching Hospitals NHS Foundation Trust

·       University Hospitals of Morecambe Bay NHS Foundation Trust

One LSC brings together the Digital, Data and Technology, Estates and Facilities, Finance, People Services and Procurement and Logistics services from each of the provider Trusts to create one central community of professionals. Under one leadership team, they will provide services for and on behalf of all Trusts.  

The aim is to bring services more closely together so that we can deliver the best service possible to each of our partner organisations.  At the core of One LSC delivery is eliminating duplication, removing unwarranted variation, realisation of the benefits of sharing common systems and processes and ensuring we deliver value for money for our partners, our system and, ultimately, for the communities we serve. 

Trosolwg o'r swydd

Unified Comms Officer – Join Our NHS Team! 

Are you a motivated and enthusiastic individual looking for a rewarding challenge in NHS IT? This is your chance to be part of a dynamic team, providing essential IT support to staff across the Trust!

What We’re Looking For:

  • Proficiency in IT/Telecoms support across desktop, end-user computing, phone handsets, mobiles, Telecoms PABX infrastructure and bleeps
  •  Basic knowledge of networks and servers
  •  Strong communication and problem-solving skills
  • Ability to work under pressure – independently and as part of a team
  • Flexibility to adapt to a fast-paced NHS environment

Why Join Us?

At Lancashire Teaching Hospitals NHS Foundation Trust, you’ll be:
 Encouraged to share your ideas and improve services
 Supported in your career development and progression
Valued as a key part of our friendly and dedicated team

Please note: This role requires on site working from Monday-Friday in order to provide in person comms support across LTH sites.

Prif ddyletswyddau'r swydd

Your Role

As a Unified Communications Officer, you will serve as the initial point of contact for NHS staff, delivering essential front-line support for Unified Communications services both remotely and in person. 

Your responsibilities will encompass the troubleshooting and management of issues related to desktop telephones, softphones, mobile devices, and the telecommunications infrastructure, including the emergency bleep systems.

You will be expected to provide a high standard of customer service through the IT Service Desk. The role involves working across multiple sites, including Preston and Chorley, and participating in an out-of-hours on-call rota to support the continued delivery of reliable digital communications across the Trust. 

Gweithio i'n sefydliad

Why Choose OneLSC and Lancashire Teaching Hospitals:

  • A vibrant, diverse, and inclusive healthcare community
  • Cutting-edge facilities and technology
  • Opportunities for continuous professional development
  • A culture that values and recognises your contributions

About Us: With over 1000 beds, Lancashire Teaching Hospitals stands as a beacon of healthcare excellence. Our specialities range from the conventional to the extraordinary, as we proudly serve as a Tertiary Centre for Lancashire and South Cumbria in Neurosciences, Trauma, Oncology, and Renal Medicine.

Your Impact: Be part of a team that's not just meeting healthcare needs but exceeding them. Whether you're in Neurosciences, Trauma, Oncology, or Renal Medicine, your contribution matters. Lancashire Teaching Hospitals is the nexus where expertise meets compassion, and we're inviting you to make a difference.

Open to All Applications: This is not just a job; it's a calling. One LSC and Lancashire Teaching Hospitals NHS Foundation Trust welcomes applications from individuals across various trusts, fostering diversity, and enriching our healthcare community. 

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

  • Provide quality Unified Comms support
    Management and development of the Trust’s Telecoms Services and systems
  • Troubleshooting problems and supporting the End User Compute and Voice estate
  • Supporting the Trust main switchboards
  • Management of the Trust's mobile phone estate
  • Openscape PABX analogue/digital/IP infrastructure support
    Multitone emergency bleep support
  • Netcall Liberty converse support
  • Microsoft client and server products including Teams Voice, Intune, etc.
  • Server/client hardware and IT security
  • Implement and develop processes across the 1st, 2nd, and 3rd line teams to improve workflow and knowledge management

Manyleb y person

Knowledge & Experience

Meini prawf hanfodol
  • Demonstrable previous experience in a technical support role
  • Experience in a customer service environment
  • Openscape 4000 and Openscape Contact Centre
  • MS Office 365 including Teams/Teams Voice
  • PC and server hardware & troubleshooting
  • MS Windows 11
  • Android and Apple configuration and setup
Meini prawf dymunol
  • Microsoft products, PC hardware and software
  • Experience in NHS voice environment
  • Intune Management
  • IT Networks

Qualifications & Education

Meini prawf hanfodol
  • Computing qualification or equivalent proven knowledge in IT & voice technology fields
  • Microsoft Certified Professional certifications or other recognised IT/voice certification
  • Full UK Manual Driving Licence
Meini prawf dymunol
  • Prince 2 Foundation
  • Asbestos awareness

Bathodynnau ardystio / achredu cyflogwyr

NHS Pastoral Care Quality AwardPositive about disabled peopleInvestors in PeopleCare quality commission - GoodDisability confident committedStep into healthHappy to Talk Flexible Working

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Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Derek Jones
Teitl y swydd
Technical Services Manager - Service Delivery
Cyfeiriad ebost
[email protected]
Gwybodaeth i gefnogi eich cais

 

 

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