Job summary
- Main area
- IT Services
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 351-CS2809-LW-B
- Employer
- Lancashire & South Cumbria NHS Foundation Trust
- Employer type
- NHS
- Site
- Sceptre Point
- Town
- Preston
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 07/01/2026 23:59
Employer heading
IT Service Desk Analyst
Band 3
Our Vision is to provide the best mental health, learning disability, autism, community, and physical health services for the populations we serve.
As an integrated Trust, Lancashire and South Cumbria NHS Foundation Trust (LSCFT) delivers a comprehensive range of services, including:
- Primary and secondary mental health care for children and adults, including specialist inpatient child and adolescent mental health provision, perinatal mental health, and forensic services with low and medium secure care.
- Specialist mental health inpatient care for individuals with learning disabilities, alongside specialist community support for children and adults with learning disabilities and autism, including intensive support.
- Extensive community physical health and well-being services for children and adults, covering prevention, treatment, rehabilitation, and long-term condition management.
The Trust was first established in 2002 and employs approximately 7,500 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health, general nurses, children’s nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers, as well as those specialising in learning disabilities and community physical health services.
For more information visit our website via Lancashire & South Cumbria NHS FT.
Job overview
The post holder will work as part of the Lancashire & South Cumbria NHS Foundation Trust’s Digital team.
The post holder will work as part of a team who will provide first point of contact support to both agile and anchor workers across Lancashire and South Cumbria and any external agencies that LSCFT supply technical services to.
Main duties of the job
We are an ITIL driven Service Desk and we require a Foundation qualification or proof of working towards this. Effective communication, the ability to prioritise and plan workload is essential We currently support over 8,500 customers and whilst only a small team we are very effective.
We require motivated people with the energy and enthusiasm for dealing with the volume of calls currently handled by the desk
Working for our organisation
LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.
Our aim is to reflect the communities we serve, so we particularly encourage applications from under-represented groups. If you’d like to discuss your application, please ask.
We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.
LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours, home/remote working, and flexi-time.
Detailed job description and main responsibilities
Please see attached the job description and person specification for more information about this role.
Person specification
Qualifications
Essential criteria
- Educated to GCSE standard or equivalent in Maths and English.
- NVQ level III in relevant subject or equivalent
- ITIL Foundation Qualification or proof of working towards it
Knowledge
Essential criteria
- In-depth knowledge of Microsoft Office packages including Word/Excel/PowerPoint/Outlook
Experience
Essential criteria
- Demonstrable experience of working effectively in an office environment undertaking a range of administration duties
- Experience working in a customer services environment
- Experience of working to deadlines
Skills
Essential criteria
- Able to build effective working relationships at all levels.
- Proven ability to communicate appropriately and effectively with all grades of staff both verbally and in writing.
- Proven ability to produce well presented, clear and accurate documents
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Sonia Harding
- Job title
- Service Desk Manager
- Email address
- [email protected]
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