Job summary
- Main area
- Mental Health
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 351-SPS1559-JD
- Employer
- Lancashire & South Cumbria NHS Foundation Trust
- Employer type
- NHS
- Site
- Guild Lodge
- Town
- Preston
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 31/12/2025 23:59
Employer heading
Ward Administrator
Band 3
Our Vision is to provide the best mental health, learning disability, autism, community, and physical health services for the populations we serve.
As an integrated Trust, Lancashire and South Cumbria NHS Foundation Trust (LSCFT) delivers a comprehensive range of services, including:
- Primary and secondary mental health care for children and adults, including specialist inpatient child and adolescent mental health provision, perinatal mental health, and forensic services with low and medium secure care.
- Specialist mental health inpatient care for individuals with learning disabilities, alongside specialist community support for children and adults with learning disabilities and autism, including intensive support.
- Extensive community physical health and well-being services for children and adults, covering prevention, treatment, rehabilitation, and long-term condition management.
The Trust was first established in 2002 and employs approximately 7,500 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health, general nurses, children’s nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers, as well as those specialising in learning disabilities and community physical health services.
For more information visit our website via Lancashire & South Cumbria NHS FT.
Job overview
Applications are invited for a Band 3 Ward Administrator to work in our busy mental health inpatient service based at Guild Lodge in Whittingham to provide a comprehensive administration and information service across the service, and coordinate their activities with other members of the administration team to ensure an efficient and confidential service is provided.
Please be aware that this role is not eligible for sponsorship.
Main duties of the job
The purpose of this role is to provide an efficient and high standard of administrative service to the ward; to ensure that a welcoming and professional greeting service is provided to patients and visitors; to ensure the smooth running of the admission and discharge process for patients on the ward and to ensure accurate and timely completion of data recording.
The post holder will be aligned to a specific ward/locality and is required to work flexibly in response to the needs of the networks administrative service providing cover on various sites as directed by their Line Manager to ensure continuity of a quality service provision.
The post holder will have knowledge of all the relevant customer service procedures applicable to this role as well as the ability to deal with non-routine activities that arise. Problem solving is an integral part of the role.
Working for our organisation
LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.
Our aim is to reflect the communities we serve, so we particularly encourage applications from under-represented groups. If you’d like to discuss your application, please ask.
We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.
LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi-time.
Detailed job description and main responsibilities
Please see attached the job description and person specification for more information about this role.
Person specification
Qualifications
Essential criteria
- NVQ Level 3 in Customer Care or equivalent experience
- Demonstrable commitment to continuous personal development.
Experience
Essential criteria
- Previous experience in customer services or administration
Skills
Essential criteria
- Excellent communication and interpersonal skills
- Proactive with the ability to make decisions and solve routine problems
- Organised with the ability to respond quickly to changing priorities
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Emma McMahon
- Job title
- Locality Admin Coordinator
- Email address
- [email protected]
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