Detailed job description and main responsibilities

• Book, amend and cancel patient appointments using Trust electronic systems.
• Process referrals and maintain waiting lists in accordance with local procedures. Send appointment letters and other patient communications in a timely manner .Support the smooth coordination of patient pathways by ensuring administrative processes are completed accurately and efficiently
• Responding to external and internal telephone queries from staff, patients and others and referring to appropriate person.  
• Communicates with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request  
• To prepare weekly clinics and ensure other administrative staff are supported with clinic utilisation.  
• Organising incoming and outgoing post, referring enquires to appropriate person if necessary, photocopying relevant information and uploading information to the patient files  
• Utilisation of local or Trust case note tracking system  
• Filing of reports and results, patient files ad hoc administrative duties