Job summary
- Main area
- Bereavement
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week (Tuesday, Thursday & Friday)
- Job ref
- 438-PB3531
- Employer
- Lancashire Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Preston Hospital
- Town
- Preston
- Salary
- £25,272 Per Annum, Pro Rata
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Bereavement Administrator
Band 2
Job overview
Are you a proactive proactive and motivated individual who enjoys working in a challenging and busy environment? If so we want you to support the Bereavement and Tissue Donation Team at Lancashire Teaching Hospitals NHS Trust.
You will provide a professional and courteous “front of house” service for all staff and visitors attending the bereavement centre at, Royal Preston Hospital, acting as a “front of house” service, assisting bereaved families and external agencies with all areas after death, signposting and escalating to the relevant teams as appropriate. The post holder will act as a bridge between services, providing practical and administrative support and guidance where appropriate.
You will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity.
Office working hours are 9am-5pm Friday.
Main duties of the job
You will assist with responding to external and internal telephone queries from staff, patients and others, referring to appropriate person
Working within the Bereavement and Donation Team to provide information and appropriate signposting to the bereaved.
They will be expected to liaise with a number of specialities at all levels of seniority to advocate for bereaved families, to ensure the timely completion of the Medical Certificate - Cause of Death. To work Closely with Medical Examiner service and other internal and external teams. Post holders must have good verbal and written communication skills and be able to communicate effectively with people at all levels within the Trust and externally.
Working for our organisation
We have 10000 fantastic people working hard to deliver quality services to our patients. What ever the role, you help to look after 370,000 people in our local area and give specialised care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients and staff, ensuring we keep thriving & delivering outstanding healthcare across our local towns.
We have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done.
Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something to be really proud of.
Detailed job description and main responsibilities
🤝 Perform an ambassadorial role, representing the Bereavement and Tissue Donation Team
Assisting in the timely completion of the Medical Certificate - Cause of Death
📞 Responding to external and internal telephone queries from bereaved relatives, funeral directors, staff, and others, and referring to the appropriate person.
💬 Communicate with a range of staff, users, and visitors to the Trust/Department utilising a variety of communication methods including verbal, electronic, and passing information in a format that is appropriate to the individual request.
Department "Front of House" service acting in a professional, courteous, and customer-focused manner at all times.
Deal with any problems / queries with compassion in a consistent and timely manner, ensuring that all relevant information is provided to assist in a quick resolution to any problem.
📮 Organising incoming and outgoing post, referring enquiries to the appropriate person if necessary.
💻 Data Entry
Person specification
Knowledge & Experience
Essential criteria
- Previous experience of working with the public
- Aware of the concept and application of confidentiality
- Administrative experience and experience of working in a front of house position
Desirable criteria
- Previous experience of working in a health care or related setting
Qualifications & Education
Essential criteria
- Educated to GCSE level
Desirable criteria
- Computer literacy qualification or equivalent experience
- Knowledge of HarisFlex or other NHS systems
- Educated to GCSE level C or above (or equivalent) including Maths and English
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Natalie Clough
- Job title
- Lead Nurse Bereavement and Tissue Donation
- Email address
- [email protected]
- Telephone number
- 01772 523730
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