Job vacancy: Receptionist/ Data Input Clerk - Emergency Department, Lancashire Teaching Hospitals NHS Foundation Trust, Preston/Chorley

Job summary

Main area

Emergency Department

Grade

Band 2

Contract

Permanent

Hours

Full time
Part time
Job share

Various Hours available. Total flexibility required. Variety of shifts including weekends and including nights

Job ref

438-PB3527

Employer: Lancashire Teaching Hospitals NHS Foundation Trust
Employer type: NHS
Site: Royal Preston Hospital/Chorley and South Ribble Hospital
Town: Preston/Chorley
Salary: £24,465 per annum, pro rata
Salary period: Yearly
Closing: 05/09/2025 08:00
Interview date: 19/09/2025

Receptionist/ Data Input Clerk - Emergency Department

Band 2

Detailed job description and main responsibilities

Please read the job description listed below:

Demonstrate an approachable, helpful and professional style of care.

Courteous reception of persons attending the Emergency Department including patients, relatives, visitors and staff.

Answer telephone queries and take messages maintaining patient confidentiality and seeking appropriate authorisation for giving of information when required.

Meet and greet and provide assistance, directing visitors to the Department to appropriate locations.

Give due regard to any person attending the Emergency Department who may require assistance with communication.

Report any changes or concerns regarding a patient to a senior member of the team.

Inform either the triage nurse or the sister in charge immediately if a patient books in with a serious injury or illness identified in the “Guidance for Receptionists Regarding Patients Booking In with Possible Serious Illness or Injury”

Report behaviour that undermines equality and diversity.

Accurate recording of patient’s demographic and personal details as currently required by the Electronic Patient Record system.

The transcribing of accurate information as required.

Accurate filing and storing of Emergency Department patient records.

The recording and processing of accurate information with regard to Outpatient clinics.

Participate and contribute to developments in Customer Service provisions in line with Trust policies.

Monitor supplies of stationary and follow procedures for re-ordering

Actively participate in the PDPR Process.

Undertake identified learning and development opportunities, as identified during the PDPR Process.

Take responsibility for meeting all Mandatory training requirements

Undertake in-service training as required.

Person specification

Qualifications

Essential criteria

Effective Numeracy and Literacy skills (To be assessed at interview)

Desirable criteria

ECDL
NVQ in Customer Service or equivalent

Knowledge and Experience

Essential criteria

.Experience in the use of Microsoft Office Suite.
Previous experience of working with the public.
Experience of working in a demanding environment.
Aware of the concept and application of confidentiality.

Desirable criteria

Experience of working on a busy reception
Previous experience of working in a health care or related setting.
Experience of inputting data onto computerised systems.

Thanks for taking the time to view this advert; we’re looking forward to receiving your application. You should be aware that the vacancy may close earlier than the published date if sufficient applications are received so it would be best to apply as soon as you can. We’ll contact you by e-mail to update you on the progress of your application so please check the e-mail account that you applied from (including spam/junk) regularly.

We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post. Our Statement on the Recruitment of Ex-Offenders is available Here

To support you in your application process we’ve created a What we can offer you guide that shows what you can expect when you join our hospitals. The guide includes links to our strategic aims and objectives as well as our values, development support and rewards and benefits. To help you get the best from your application we’ve also put together two guides to help you make your application the best it can be. Just click here and here to go through them, or have them open as you complete your application.

We recognise that the recruitment process may present barriers for some and you may need personal adjustments to enable you to participate in our recruitment process. Please make contact with the recruitment team at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.

Use of Artificial Intelligence (AI) when writing job applications

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you’re applying for. There is also a risk that it can generate false or misleading information.

AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Lancashire Teaching Hospitals and could negatively impact your chances of success in the application process.

We have added a disclaimer to our application process advising that the use of AI is monitored and if applicants have used it then they are required to declare this.

Supporting Information

The supporting information section is an opportunity for you to showcase how your qualifications, knowledge, skill and experiences align with the requirements and criteria outlined in the job description and person.

Our recruiting managers score applications based on the criteria listed in the person specification. They will be looking for evidence of how you meet these criteria. To increase your chances of securing an interview, provide examples of how you have applied your skills and knowledge in real-life situations. Share work-related successes and challenges you’ve navigated that align with the criteria. These could be from various aspects of your life, including work, education, and personal experiences.

Consider structuring your supporting information section with clear headings or bullet points. This approach will help both you and the recruiting manager navigate through your application more effectively.

Working Smarter pledge

We are reminded everyday of how important life is, so as part of our Working Smarter pledge we offer a variety of flexible working options and wellbeing support to enable our people to find and maintain the right work-life balance.

Secondments

If you are applying for a secondment role please ensure you have agreement from your current line manager prior to attending an interview. Also please ensure you have read the LTHTR Secondment Policy. A copy of this can be found on the intranet or by contacting [email protected]

Young People

Please note a young person must be in part-time education or training until they’re 18. therefore if you are under 18 we are unable to employ you on a full time basis, unless it is in an apprenticeship role.

Disclosure and Barring Service checks

If the role you’ve applied for requires a Disclosure and Barring Services (DBS) check we will administer this on your behalf and the cost will be recovered from your salary, either as a one-off payment, or over 3 months. The level of check required depends on the role that you have been offered. Currently the charges are - Basic DBS check £26.40 Standard DBS check £26.40 and Enhanced DBS check £54.40. You should be aware that if you are successful in obtaining a position that requires a DBS check but later withdraw your application, you may be required to reimburse the cost of the DBS check. DBS checks remain free of charge for volunteer positions. The DBS Code of Practice can be accessed here.

In line with guidance from United Kingdom Health Security Agency, all staff and volunteers are required to comply with Trust Infection Prevention and Control processes in relation to safe working. This includes mask wearing and adherence to social distancing at all Trust sites.

NO UNSOLICITED ADVERTISING COMPANY APPROACHES

For more information about the Trust take a look at our Application Guide or visit our website www.lancsteachinghospitals.nhs.uk You can also keep up to date with us on Facebook, Twitter, Linked In and Instagram.

We look forward to hearing from you soon!

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name: Luke Moon
Job title: Reception Supervisor
Email address: [email protected]
Additional information: Leanne Bellingham
Reception Supervisor - CDH
[email protected]

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Job summary

Employer heading

Receptionist/ Data Input Clerk - Emergency Department

Band 2

Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

Qualifications

Essential criteria

Desirable criteria

Knowledge and Experience

Essential criteria

Desirable criteria

Employer certification / accreditation badges

Applicant requirements

Documents to download

Further details / informal visits contact

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