Job vacancy: Waiting List & Procedures Clerk, Lancashire Teaching Hospitals NHS Foundation Trust, Preston

Job summary

Main area: Gynaecology
Grade: Band 3
Contract: Permanent
Hours: Part time - 11.25 hours per week
Job ref: 438-PB1584

Employer: Lancashire Teaching Hospitals NHS Foundation Trust
Employer type: NHS
Site: Royal Preston Hospital
Town: Preston
Salary: £22,816 - £24,336 per annum, pro rata
Salary period: Yearly
Closing: 01/05/2024 23:59

Waiting List & Procedures Clerk

Band 3

Detailed job description and main responsibilities

Duties to include, but not be limited to:

Demonstrate an approachable, courteous, efficient appointment service to all Health Care Professions, patients, carers and relatives.
Maintain effective communication with colleagues and peers.
Work alongside other directorate teams within the Trust to ensure that all required standards are achieved and maintained to meet department/Trust targets.
Ensure effective theatre utilisation.
Ensure patients are given appropriate preparation advice before surgery and to ensure any specialist equipment requested is available at the time of surgery.
Ensure Waiting Lists are managed in accordance with the ‘Your Guide to the NHS’ requirements and the 18 week referral to treatment pathway.
Verify that all elective surgery has taken place and patients have been correctly removed from the waiting list.
Rotate within the departmental procedure team to ensure that a multi skilled work force is maintained.
Maintain a real time process for ensuring that QCPR data is updated and reasons for change robustly recorded.
Deal with any problems/queries in a consistent and timely manner, ensuring that all relevant information is provided to assist in a quick resolution to any problem. Escalate any major issues to your Manager if appropriate.
Maintain confidentiality at all times as required by legislation and Trust Policy.
Play an active role in team, internal/external meetings and audits as required.
Actively participate in the PDPR process.
Demonstrate working processes and duties to new starters and agency staff.
Treat everyone with dignity and respect.
Act in accordance with current legislation, policies, procedures and good practice.
Report behaviour that undermines equality and diversity.

Person specification

Knowledge and Experience

Essential criteria

Experienced in the use of Quadramed.
Understanding of the Waiting List processes including 18 week pathways
Understanding of theatre scheduling.
Experience in working under pressure, managing a large workload and working as part of a team.
Experience of working in a customer focused environment.
Understanding of Information Governance, Data Quality, and its requirements.
Ability to prioritise own workload.

Desirable criteria

Overview of the Health Records, Waiting List and Booking Service functions
Understanding of the NHS processes including 18 week pathways

Qualifications and Education

Essential criteria

• Educated to GCSE level or equivalent
• ECDL or equivalent experience

Desirable criteria

• Efficient in the use of Microsoft Windows applications.

Thanks for taking the time to view this advert; we’re looking forward to receiving your application. You should be aware that the vacancy may close earlier than the published date if sufficient applications are received so it would be best to apply as soon as you can. We’ll contact you by e-mail to update you on the progress of your application so please check the e-mail account that you applied from (including spam/junk) regularly.

We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post. Our Statement on the Recruitment of Ex-Offenders is available Here

To support you in your application process we’ve created a What we can offer you guide that shows what you can expect when you join our hospitals. The guide includes links to our strategic aims and objectives as well as our values, development support and rewards and benefits. To help you get the best from your application we’ve also put together two guides to help you make your application the best it can be. Just click here and here to go through them, or have them open as you complete your application.

We recognise that the recruitment process may present barriers for some and you may need personal adjustments to enable you to participate in our recruitment process. Please make contact with the recruitment team at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.

We are reminded everyday of how important life is, so as part of our Working Smarter pledge we offer a variety of flexible working options and wellbeing support to enable our people to find and maintain the right work-life balance.

If you are applying for a secondment role please ensure you have agreement from your current line manager prior to attending an interview. Also please ensure you have read the LTHTR Secondment Policy. A copy of this can be found on the intranet or by contacting [email protected]

Please note a young person must be in part-time education or training until they’re 18. therefore if you are under 18 we are unable to employ you on a full time basis, unless it is in an apprenticeship role.

If the role you’ve applied for requires a Disclosure and Barring Services (DBS) check we will administer this on your behalf and the cost will be recovered from your salary, either as a one-off payment, or over 3 months. The level of check required depends on the role that you have been offered. Currently the charges are - Basic DBS check £22, Standard DBS check £22 and Enhanced DBS check £42. You should be aware that if you are successful in obtaining a position that requires a DBS check but later withdraw your application, you may be required to reimburse the cost of the DBS check. DBS checks remain free of charge for volunteer positions. The DBS Code of Practice can be accessed here.

In line with guidance from United Kingdom Health Security Agency, all staff and volunteers are required to comply with Trust Infection Prevention and Control processes in relation to safe working. This includes mask wearing and adherence to social distancing at all Trust sites.

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For more information about the Trust take a look at our Application Guide or visit our website www.lancsteachinghospitals.nhs.uk You can also keep up to date with us on Facebook, Twitter, Linked In and Instagram.

We look forward to hearing from you soon!