Job vacancy: Legal Services Administrator, Lancashire Teaching Hospitals NHS Foundation Trust, Preston

Job summary

Main area: Legal Services
Grade: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 438-PB4964

Employer: Lancashire Teaching Hospitals NHS Foundation Trust
Employer type: NHS
Site: Preston Bussiness Centre
Town: Preston
Salary: £25,760 - £27,476 per annum, pro rata
Salary period: Yearly
Closing: 26/11/2026 23:59

Legal Services Administrator

Band 3

Detailed job description and main responsibilities

Maintaining a robust bring-forward system to ensure claims, correspondence, and actions are progressed and responded to within required timescales.
Identifying and escalating issues, risks, or concerns to the appropriate manager to support effective claims management and service delivery.
Managing the electronic diaries of the Head of Legal Services and Claims Officer, including arranging, prioritising, confirming, and amending appointments and meetings as required.
Developing and maintaining effective electronic and paper filing systems, ensuring information is stored securely, accurately, and is readily accessible when required.
Arranging and coordinating meetings involving clinicians, Trust staff, external legal representatives, and other stakeholders.
Preparing and distributing meeting documentation, agendas, reports, presentations, and training materials as required.
Maintaining accurate records within the Trust's Ulysses Claims Module and Legal Services databases, ensuring information is recorded, updated, and managed in a timely manner.
Undertaking routine quality checks of claims records to ensure data accuracy, completeness, and compliance with Trust procedures.
Assisting in the preparation of claims reports, management information, and responses to internal and external data requests.
Providing relevant information for monthly governance reporting and performance monitoring requirements.
Using Microsoft Office applications and Trust systems effectively to support the administration of the Legal Services function.
Maintaining a high standard of accuracy, attention to detail, and confidentiality when handling sensitive information.
Working flexibly to meet the changing needs of the service and effectively prioritising workload to meet deadlines.
Establishing and maintaining effective working relationships with colleagues, clinical teams, external solicitors, NHS Resolution, and other stakeholders.
Adhering to Trust policies, procedures, information governance requirements, and relevant legislation at all times.
Providing a professional, efficient, confidential, and customer-focused administrative service to support the work of the Legal Services Team.

Person specification

Qualifications & Education

Essential criteria

Good educational standard (Including Math & English GCSE) • Recognised administration qualification or equivalent skills and experience.
Recognised administration qualification or equivalent skills and experience.

Desirable criteria

RSA Level 2 or equivalent experience
ECDL Qualification or equivalent experience

Knowledge & Experience

Essential criteria

Previous experience of working with the public
Knowledge and understanding of confidentiality within the workplace (particularly within the NHS)
Knowledge and understanding of Equality Act (2010)
Knowledge and understanding of Freedom of Information Act (2000)
Knowledge and understanding of Data Protection Act/General Data Protection Regulations (2018).

Desirable criteria

Previous experience of working in a health care/ Legal Services or related setting
Operational knowledge of hospital systems (NHS Evolve)
Knowledge or experience of using Ulysses

Thanks for taking the time to view this advert; we’re looking forward to receiving your application. You should be aware that the vacancy may close earlier than the published date if sufficient applications are received so it would be best to apply as soon as you can. We’ll contact you by e-mail to update you on the progress of your application so please check the e-mail account that you applied from (including spam/junk) regularly.

We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post. Our Statement on the Recruitment of Ex-Offenders is available Here

To support you in your application process we’ve created a What we can offer you guide that shows what you can expect when you join our hospitals. The guide includes links to our strategic aims and objectives as well as our values, development support and rewards and benefits. To help you get the best from your application we’ve also put together two guides to help you make your application the best it can be. Just click here and here to go through them, or have them open as you complete your application.

We recognise that the recruitment process may present barriers for some and you may need personal adjustments to enable you to participate in our recruitment process. Please make contact with the recruitment team at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.

Use of Artificial Intelligence (AI) when writing job applications

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you’re applying for. There is also a risk that it can generate false or misleading information.

AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Lancashire Teaching Hospitals and could negatively impact your chances of success in the application process.

We have added a disclaimer to our application process advising that the use of AI is monitored and if applicants have used it then they are required to declare this.

Supporting Information

The supporting information section is an opportunity for you to showcase how your qualifications, knowledge, skill and experiences align with the requirements and criteria outlined in the job description and person.

Our recruiting managers score applications based on the criteria listed in the person specification. They will be looking for evidence of how you meet these criteria. To increase your chances of securing an interview, provide examples of how you have applied your skills and knowledge in real-life situations. Share work-related successes and challenges you’ve navigated that align with the criteria. These could be from various aspects of your life, including work, education, and personal experiences.

Consider structuring your supporting information section with clear headings or bullet points. This approach will help both you and the recruiting manager navigate through your application more effectively.

Working Smarter pledge

We are reminded everyday of how important life is, so as part of our Working Smarter pledge we offer a variety of flexible working options and wellbeing support to enable our people to find and maintain the right work-life balance.

Secondments

If you are applying for a secondment role please ensure you have agreement from your current line manager prior to attending an interview. Also please ensure you have read the LTHTR Secondment Policy. A copy of this can be found on the intranet or by contacting [email protected]

Young People

Please note a young person must be in part-time education or training until they’re 18. therefore if you are under 18 we are unable to employ you on a full time basis, unless it is in an apprenticeship role.

Disclosure and Barring Service checks

If the role you’ve applied for requires a Disclosure and Barring Services (DBS) check we will administer this on your behalf and the cost will be recovered from your salary, either as a one-off payment, or over 3 months. The level of check required depends on the role that you have been offered. Currently the charges are - Basic DBS check £26.40 Standard DBS check £26.40 and Enhanced DBS check £54.40. You should be aware that if you are successful in obtaining a position that requires a DBS check but later withdraw your application, you may be required to reimburse the cost of the DBS check. DBS checks remain free of charge for volunteer positions. The DBS Code of Practice can be accessed here.

In line with guidance from United Kingdom Health Security Agency, all staff and volunteers are required to comply with Trust Infection Prevention and Control processes in relation to safe working. This includes mask wearing and adherence to social distancing at all Trust sites.

NO UNSOLICITED ADVERTISING COMPANY APPROACHES

For more information about the Trust take a look at our Application Guide or visit our website www.lancsteachinghospitals.nhs.uk You can also keep up to date with us on Facebook, Twitter, Linked In and Instagram.

We look forward to hearing from you soon!