Job summary
- Main area
- Payroll Administration
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 438-PB1639
- Employer
- Lancashire Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Preston Business Centre
- Town
- Preston
- Salary
- £22,383 per annum pro-rata
- Salary period
- Yearly
- Closing
- 12/05/2024 23:59
- Interview date
- 24/05/2024
Employer heading
Employee Services Administrator
Band 2
Job overview
Do you enjoy delivering a high quality customer service to people, are you enthusiastic and proactive? If Yes this role could be fore you!
We are looking for a proactive and enthusiastic administrator to to join our Employee Services Department. In this role, you will be responsible for providing excellent customer service to our NHS clients, answering telephones and assisting employees with enquiries and directing call to the relevant teams solving any issues they may have. You will also assist in a range of administrative duties including, filing scanning and data entry for teams within the department.
We don't need you to have significant administration experience as training and support will be provided, we looking for a candidate who is bold, enthusiastic and cares about customer experience. As a member of our team you will have excellent customer relationship, communication and organisational skills, working as a team to manage a collective workload. You will be an enthusiastic team player that relishes a challenge and thrives in a busy environment.
Main duties of the job
It's fair to say this job is varied and will keep you on your toes. You'll support the Employee Services Department by receiving and answering queries from our clients.
As part of this role, you will engage with a range of the NHS workforce through various channels including telephone, email and self-service requests, excellent customer service is one of the key qualities in our team.
Ensuring excellent customer service is a key driver in this role, your input will have a major influence on each employee experience.
Using the national ESR HR/Payroll System, you'll manage and process a wide range of pay affecting data, support will be available to assist you with prioritising your work and developing your potential.
We do everything as a team, so you will help with the development and implementation of new initiatives within the service and the wider Client base.
Working for our organisation
We are not going to shy away from saying this is ideally a job for someone who thrives in a fast-paced environment. We're busy, working often to tight timescales and juggling multiple priorities - but for the right candidate, we know this will make the role even more exciting for you.
So what can we offer you? You will join a very strong and dedicated team who work hard together and have fun along the way.
The satisfaction of knowing you played your part in helping the NHS workforce to look after patients is what will drive you the most. We will help you develop your skills, give you opportunities to try new things and we actively encourage you to challenge us to constantly review what we do, our processes and approaches.
Detailed job description and main responsibilities
- The post holder will provide direct telephone support to internal departments and our clients organizations.
- Where complex queries are received, the post holder will evaluate and allocate requests to Payroll Officers responsible for the specified area of the business.
- Assist departmental Team Leaders by sorting, processing and inputting payment data into the Electronic Staff Record accurately and within specified deadlines
- Maintain a strong working relationship with Trust contacts and internal teams to ensure the smooth delivery of a professional service with the primary focus of achieving a high level of customer satisfaction.
- Provide administrative support to payroll colleagues with regards to issuing of internal and outgoing post, referring internal documents to the appropriate person and ensuring outgoing mail is issued in a timely manner
- Provide administrative support to Employee Services colleagues with regards to issuing of internal and outgoing post, referring internal documents to the appropriate person and ensuring outgoing mail is issued in a timely manner
Person specification
Qualifications & Education
Essential criteria
- GCSE English and Maths at Grade 4 (formerly grade C) or above, or equivalent qualifications or level of experience
Desirable criteria
- ICT qualification
- Business Administration, Customer Service or Team Leading Qualification
Knowledge & Experience
Essential criteria
- Experience of working within a customer service environment
- Experience of identifying solutions to problems
- Recent experience of handling administrative tasks
- Experience of using Microsoft Office suite in particular, Word, Excel and Outlook
Desirable criteria
- Previous experience of working in an education or training setting
- Experience of ESR/Oracle finance systems
- Knowledge of NHS Terms & Conditions of service
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Gillian Massey
- Job title
- Deputy Head of Employee Services
- Email address
- [email protected]
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