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Job overview

The Trauma Informed Administrator role will deliver an effective and competent level of clerical support and consistently deliver a “client-focused” service which promotes good customer service and effective working relationships. 

Main duties of the job

• Act as first point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate.
• Answer telephone calls, taking messages and passing on accurately to the relevant departments/person.
• Promote the image of the department.
• Ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate.
•  Word processing documents, letters, emails, minutes and reports when required. Post holder must have a standard level of keyboard skills and able to use Microsoft Office programmes.
• Able to work on own initiative and unsupervised, within defined policies and procedures to set timescales.

Working for our organisation

The Lancashire and South Integrated Care Board (ICB) was formally established as a new statutory body on 1 July 2022, replacing the eight clinical commissioning groups across Lancashire and South Cumbria.

Our role is to join up health and care services, improve people's health and wellbeing, and to make sure everyone has the same access to services and gets the same outcomes from treatment. We also oversee how money is spent and make sure health services work well and are of high quality. 

Lancashire and South Cumbria ICB is a highly complex organisation serving a population of over 1.8 million people.