Detailed job description and main responsibilities

• Act as first point of contact for visitors to the department based at Buckingham Row 

• Ensure a friendly, approachable, and professional manner when interacting with internal and external customers virtually and/or face to face.   

• Support the triaging of received requests and documents for processing ensuring they are completed correctly with the authorised signatures, were appropriate.    

• Record all documents/information received and ensure they are correctly stored in an electronic format. 

• Monitor and analyse the processing of data and information. 

• Ensure all interactions in relation to requests and enquiries to the department are dealt with in an efficient, effective, and courteous manner.  

• Provide support to customers as appropriate, informing of next steps to resolving requests and queries and referring complex matters to work colleagues for further support when appropriate.   

• Provide an advisory service on best practice to all managers by promoting the correct policies and procedures relating to all work activities.  

• Ensure that own administration workload is managed and planned to support delivery outcomes required, informing line manager/s of any circumstances that may impact on delivery by required deadlines.   

• Maintain quality in own work and encourage others to do so.  

• Identify and report any areas of improvement along with making suggestions and ideas for further consideration.  

Communications and Key Working Relationships  

• Develop and maintain an effective working relationship with team colleagues, internal and external stakeholders. 

• Support colleagues in the delivery of quality services to internal and external customers.   

• Actively participate in team meetings. 

• Utilise the Trust’s IT resources appropriately in line with policies and procedures. 

• Be aware of the need for cost effective use of resources when delivering the services required.