Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Key results from the job holder

• Working under the direction of a Registered Health Care Professional, participate in the clinical and administrative duties to ensure sustainable remote care monitoring and management provision for patients prioritising workload appropriately and developing competencies that safeguard practice and effectiveness in role

• Have proficient attitudes and behaviours compatible with NHS and Trust Values
• Work as part of a designated Virtual Hub team delivering care that focuses on the remote needs of the individual
• Support with the organisation of remote monitoring equipment delivery and equipment, working across the trust localities and performing home visits.
• Developing positive relationships with partners to the Virtual Hub Service, in particularly the Virtual Hub Volunteers.
• Be aware of the patient’s needs – emotional, social, physical, and cultural. Respect privacy, dignity and beliefs. Acts in a way that supports equality and diversity values.
• Work as part of the team in a co-operative, professional and constructive manner.
• Always maintain confidentiality
• Report any information regarding the wellbeing of the patients to the Registered Health Care Professional in a timely manner.
• To Assist the Virtual Hub Administrator with patient flow on clinical systems.
• At the request of the Registered Health Care Professional, perform and record physiological measurements within the remit of the Clinical Support Worker role and report accurately to the Registered Health Care Professional, the assessment undertaken, on patients.

• Assist the Virtual Ward Team in maintaining a clean environment
• Provide and receive sensitive information concerning a patient’s medical condition.
• Work with the registered heath care professional and engage with other agencies and community teams to ensure a safe, individualised approach to the admission and discharge of patients.
• Actively participate in and attend ward/unit meetings.
• Demonstrate good understanding of principles of consent and ensure valid consent is obtained prior to undertaking nursing and care procedures
• Promote health and safety maintaining best practice in health, safety and security
• Share ideas with colleagues to improve care and suggest areas for innovation
• Participate in audit activities being undertaken in area of practice
• Contribute to the improvement of service by reflecting on own practice and supporting that of others
• Adhere to legislation, policies, procedures, and guidelines both local and national

Planning and Organisational Duties

• Prioritise and manage own workload, recognising where elements of care can safely be delegated to other colleagues, carers, and family members.

Communications and Key Working Relationships

• The service users and partners come from a variety of cultural backgrounds and the Clinical Support Worker will be expected to communicate effectively with all patients and families effectively.
• Maintain accurate and timely records
• Ensure smooth running of the team through facilitation of administrative support, including stock levels
• Effective verbal communication with all members of the multidisciplinary team
• Communicate effectively with dignity and respect to all patients, relatives and others considering potential barriers to understanding.
• Communicate effectively with colleagues, providing clear verbal, digital or written information and instructions when sharing information, delegating, or handing over responsibility for care.
• Recognise and report any situations, behaviours or errors that could result in poor care outcomes.
• Report accidents, incidents, near misses or complaints following Trust policies/procedures.
• Contribute to a culture where all staff feel safe to raise their concerns [and that] speaking up about what these are is a normal part of their routine.
• To assist in information collection from patients/ relatives as requested by trained staff.
• To use communication tools (verbal and nonverbal) to gain informed consent with patients where there will often be barriers to effective communication e.g. loss of hearing, altered perception, expressive and receptive dysphasia, pain, fear etc.
• To assess capacity, gain valid consent and can work within a legal framework with patients who lack consent to treatment.
• To prioritise tasks allocated and adjust as necessary.
• To ensure that documentation is completed in accordance with Trust and departmental requirements.
• To be responsible for housekeeping and stock control on the Virtual Hub Service.

Responsibility for Finance

• Participate in ensuring effective use of all financial resources in providing and delivering an effective service
• Exercise personal duty of care in the safe use and storage of equipment
• Be environmentally aware and prudent in use of resources and energy

Responsibility for Human Resources

• Adhere to Trust policies/ procedures and guidelines
• Always ensure a neat and professional appearance, adhering to Trust Uniform Policy
• Demonstrate own duties to new or less experienced staff
• Support development of less experienced staff and students

Responsibility for Health & Safety

• To report Faulty equipment to the Team leader/ Ward manager/ Registered Health Care Professional.
• To report to the Team Leader /Ward manager, Registered Health Care Professional any health and safety concerns.
• Report to the Team Leader/Ward manager, Registered Health Care Professional any complaints or untoward events as soon as possible.
• Compliance with the Health & Safety at Work Act 1974 – the post holder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.
• All staff have a duty of care to safeguard and protect vulnerable adults, babies children and young people
• Awareness of the Trust Vulnerable Adults and Child Protection Policy/ Guidelines

Compliance with the Health & Safety at Work Act 1974 – the post holder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. 

Responsibility for Training

Virtual Hub monitoring and management encompasses the patient’s life-course (pre-conception to end of life) approaches towards health and well-being and the ways in which they actively contribute to the delivery of holistic care. Holistic care, across life-course, is a whole-person approach which considers, and equally values, physical, psychological, and public health needs, learning disabilities, social, economic, spiritual, and other factors in the delivery of care. Training will be facilitated appropriate to the Clinical Support Worker role.

• To undertake procedures as directed by a Registered Health Care Professional after successfully completing Clinical competencies and/or be in receipt of a Health Care Assistant Apprenticeship.
• Undertake Mandatory training updates
• Maintain own level of competence and ongoing CPD
• Undertake role specific training for onward development of the role.