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Job summary

Main area
CSI
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Part time - 12 hours per week (weekend cover)
Job ref
358-7610167-CSI
Employer
University Hospitals of Leicester NHS Trust
Employer type
NHS
Site
Leicester Royal Infirmary
Town
Leicester
Salary
£24,937 - £26,598 Per Annum pro rata
Salary period
Yearly
Closing
27/12/2025 23:59

Employer heading

University Hospitals of Leicester NHS Trust logo

Senior Phlebotomist

NHS AfC: Band 3

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Job overview

Senior Phlebotomist (UHL)
Band 3 per annum (pro rata)

Are you enthusiastic? Conscientious and flexible?

Do you take pride in your work and love working with people?
If these words describe you, then you could be just the person we’re looking for.
We are looking for a Senior Phlebotomist 12.00 hours 6am -12pm Saturday and Sunday.
The job entails managing staff when required, being the first point of call for patients and staff for any concerns or queries.
The Phlebotomists provide a service to both inpatient and outpatient areas at all three UHL hospital sites including East midlands Planned care centre at Leicester General Hospital. Full training is available, but we would like you to have had customer service experience in your
recent past preferably in a caring environment. You will also need to prove that you have the ability to work on your own initiative and to tight deadlines in a pressurised environment, and you must be able to walk, bend and handle medium loads over extended periods of time.

Main duties of the job

The job entails managing staff when required, being the first point of call for patients and staff for any concerns or queries, Will involve clinic and admin work.   

The Phlebotomists provide a service to both inpatient and outpatient areas at all three UHL hospital sites including East midlands Planned care centre at Leicester General Hospital.

Full training is available, but we would like you to have had customer service experience in your recent past preferably in a caring environment.

You will also need to prove that you have the ability to work on your own initiative and to tight deadlines in a pressurised environment, and you must be able to walk, bend and handle medium loads over extended periods of time.

Working for our organisation

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals: 

  • high-quality care for all, 
  • being a great place to work, 
  • partnerships for impact, and 
  • research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

  • we are compassionate,
  • we are proud, 
  • we are inclusive, and 
  • we are one team 

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/

Detailed job description and main responsibilities

  • Managing staff when required, being the first point of call for patients and staff for any concerns or queries, Will involve clinic and admin work.
  • To effectively lead and coordinate the phlebotomy team that the post holder has been assigned to.
  • To support other teams and senior phlebotomists when need arises.
  • Ensure all records are legible and that there is adherence to confidentiality and correct record keeping within their teams.
  •  Ensure statistical information is gathered and recorded as required by the Phlebotomy Service Manager.
  • To provide accurate records in relation any staff performance issues that may arise.
  • The supervision and induction of new Phlebotomy staff within their team and across three sites, to mentor new phlebotomy staff across three sites.
  • Prioritisations and allocation of workload to the team.
  •  Autonomously problems solve day to day issues and work collaboratively with other Senior Phlebotomists, Deputy Phlebotomy Manager and Service Manager to ensure quality service provision is maintained at all sites.
  • To ensure their Team work collaboratively and have the ability to resolve any conflict in a timely and professional manner.
  • First line escalation for non- standard queries and complaints.

Please job description for further information.

Person specification

Commitment to Trust Values and Behaviours

Essential criteria
  • Must be able to demonstrate behaviours consistent with the Trust’s Values and Behaviours

Training & Qualifications

Essential criteria
  • Satisfactory level of general Education
  • Good standard of written and spoken English.
  • Demonstrates a commitment to further learning and development
Desirable criteria
  • Educated to GCSE or equivalent in English and Maths
  • NVQ Level 2 or 3
  • Previous Leadership/Organisation skills

Experience

Essential criteria
  • Previous work within a Health care setting.
  • Previous Phlebotomy experience ( 2 years)
  • Demonstrated ability to pass on knowledge to others and mentoring.
Desirable criteria
  • Experience of Dealing with complaints.
  • Previous Supervisory skills experience

Communication and relationship skills

Essential criteria
  • Communication skill at various levels, both written and verbal.
  • Ability to deal effective & empathetically with customers enquiries and complaints
  • Ability to communicate both formally and informally, both orally and in writing when dealing with subordinates colleagues and service users.
  • Ability to lead a team and engage staff.
  • Good negotiation skills/ telephone skills.
Desirable criteria
  • Experience of coaching / Mentorship.
  • Ability to absorb and interpret new and complex information.

Analytical and Judgement skills

Essential criteria
  • Awareness of security and Data Protection issues.
  • Knowledge of Quality and safety and risk management.
  • Knowledge of ANTT/Infection prevention
  • Basic PC skills.
  • Good problem solving skills.
  • Knowledge of utilising a database system.
Desirable criteria
  • Knowledge of NHS policy and procedures.
  • Experience of conflict management.
  • Ability to proactively use Microsoft Word, Excel and Outlook, identifying the most appropriate package for the task

Planning and organisation skills

Essential criteria
  • Knowledge of decision making/ planning and flexibility
  • Ability to prioritise and work autonomously
  • Ability to work to strict deadlines
  • Remain calm and focused at times of stress
  • Ability to acquire information
Desirable criteria
  • Change management skills.

Equality and Diversity

Essential criteria
  • Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.

Other requirements specific to the role

Essential criteria
  • Self- motivated
  • Ability to exert physical effort on an ongoing basis including walking and bending.
  • Able to fulfil all aspects of the job description.

Employer certification / accreditation badges

Apprenticeships logoCare quality commission - Goodhttps://www.gov.uk/government/publications/kickstart-scheme-employer-resources/kickstart-scheme-brand-guidelinesMindful employer.  Being positive about mental health.Disability confident committedHappy to Talk Flexible Working

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Kellie King
Job title
Phlebotomy Service Manager
Email address
[email protected]
Telephone number
0116 2583742
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