Job summary
- Main area
- Customer Service
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 358-7833604-E&F-A
- Employer
- University Hospitals of Leicester NHS Trust
- Employer type
- NHS
- Site
- LRI
- Town
- Leicester
- Salary
- £25,760 - £27,476 per annum
- Salary period
- Yearly
- Closing
- 30/06/2026 23:59
Employer heading
Switchboard Team Leader
NHS AfC: Band 3
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Job overview
We are currently recruiting for a Switchboard Team Leader to work in our busy 24/7 Switchboard. Your primary site will be the Leicester Royal Infirmary but you will be expected to work at our other Switchboard based at the Glenfield Hospital on occasion.
Main duties of the job
You will need to have administrative experience of working in a busy Switchboard/Helpdesk environment and the ability to manage a busy workload and to prioritise.
You should be able to demonstrate excellent inter personal and communication skills and have the ability to forge and maintain relationships with clinical and non-clinical staff, the ability to develop and lead effective teams, work to tight deadlines with a ‘can do attitude’.
The role will need strong leadership abilities and you must have excellent interpersonal skills, being able to inspire and lead a team. As a Team Leader, you will be the contact point for all Team Members, so you communication skills should be excellent. You should also be able to act proactively to ensure the smooth running of the Team Operations and effective collaborations. Ultimately you should lead by setting good standards and engage the Team in achieving our goals.
Working for our organisation
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Detailed job description and main responsibilities
You will need to have administrative experience of working in a busy Switchboard/Helpdesk environment and the ability to manage a busy workload and to prioritise.
You should be able to demonstrate excellent inter personal and communication skills and have the ability to forge and maintain relationships with clinical and non-clinical staff, the ability to develop and lead effective teams, work to tight deadlines with a ‘can do attitude’.
The role will need strong leadership abilities and you must have excellent interpersonal skills, being able to inspire and lead a team. As a Team Leader, you will be the contact point for all Team Members, so you communication skills should be excellent. You should also be able to act proactively to ensure the smooth running of the Team Operations and effective collaborations. Ultimately you should lead by setting good standards and engage the Team in achieving our goals.
Person specification
Commitment to Trust Values and Behaviours
Essential criteria
- Must be able to demonstrate behaviours consistent with the Trust’s Values and Behaviours
Training & Qualifications
Essential criteria
- GCSE’s in English and Maths
Experience
Essential criteria
- Working in a Call Centre or Switchboard environment
Communication and relationship skills
Essential criteria
- Able to communicate all levels is very vital in this role.
Equality, Diversity and Inclusion
Essential criteria
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
- All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Documents to download
Further details / informal visits contact
- Name
- Muhammed Casoojee
- Job title
- Deputy Customer Service Centre Manager
- Email address
- [email protected]
- Telephone number
- 07484015491
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