Job summary
- Main area
- ESM
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 358-8228634-ESM
- Employer
- University Hospitals of Leicester NHS Trust
- Employer type
- NHS
- Site
- Leicester Royal Infirmary
- Town
- Leicester
- Salary
- £25,272 Per annum
- Salary period
- Yearly
- Closing
- 31/08/2026 23:59
Employer heading
ED Receptionist
NHS AfC: Band 2
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Job overview
These are permanent posts and we are offering both full time and part time hours, you will be required to work over a 7 day rota, working both day and night shifts and are also required to work bank holidays. 365 days rotation.
The Emergency reception areas cover Adults, Children's, Ambulance arrivals, MIAMI , MSDEC and DVT Clinic.
This is a demanding area and is a challenging role but has a friendly working environment, and would suit an individual who would like a challenge.
Main duties of the job
We are currently recruiting for a dedicated and enthusiastic Receptionist with excellent communication skills and the ability to work effectively as part of a team. You will need to be flexible, enthusiastic, passionate about emergency care, and committed to improving service delivery. The ability to work in a fast-paced environment is essential.
The role requires booking patients into the Emergency Department accurately and in accordance with established processes and procedures. The successful candidate will be the first point of contact for patients and their relatives and will therefore need to possess excellent customer service skills. You will also need the ability to work effectively as part of a multidisciplinary team, as well as on your own initiative.
Strong communication skills, excellent organisational abilities, attention to detail, and accurate keyboard skills are essential.
Also answering telephone and face-to-face enquiries, scanning patient records , and arriving patients at Clinics ensuring that the correct process is followed.
Working for our organisation
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
https://www.uhleicester.nhs.uk
Detailed job description and main responsibilities
To work on any of the Emergency department reception desks providing cover on reception, receiving and directing patients, visitors and staff in a courteous manner
To direct and redirect telephone calls in a polite friendly manner
To capture patient demographics and any key information relating to their visit
To liaise with other departments as required
To support the department in the administrative and clerical processes and procedures associated with the running of a clinical service in support of excellent care for patients and their careers.
Person specification
Commitment to Trust Values and Behaviours
Essential criteria
- Must be able to demonstrate behaviours consistent with the Trust’s Values and Behaviours
Training & Qualifications
Essential criteria
- Good standard of written and spoken English
- Basic computer skills
Desirable criteria
- Relevant computer typing/ secretarial courses
Experience
Essential criteria
- Experience of working in a busy high pressured environment
- Experience of working with the general public
Desirable criteria
- NHS administration experience
- Previous experience of administration experience in a health care setting
Communication and relationship skills
Essential criteria
- Ability to uphold confidentiality Able to communicate effectively
- Must be able to use own initiative
Equality, Diversity and Inclusion
Essential criteria
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
- All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Other requirements specific to the role
Essential criteria
- Must be able to work a flexible shift pattern to cover 24/7, 365 days a year
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Izabela Pawlowska
- Job title
- ED Admin Manager
- Email address
- [email protected]
- Telephone number
- 0116 258 7225
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