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Job summary

Main area
Fracture Clinic
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Part time - 16 hours per week (To include rostered bank holidays, evening and weekend shifts)
Job ref
358-7367051-MSS
Employer
University Hospitals of Leicester NHS Trust
Employer type
NHS
Site
Leicester Royal Infirmary
Town
Leicester
Salary
£24,937 - £26,598 per annum
Salary period
Yearly
Closing
25/08/2025 23:59

Employer heading

University Hospitals of Leicester NHS Trust logo

Medical Team Administrator - Triage

NHS AfC: Band 3

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Job overview

To provide a full administration service to the Professor Harper Trauma Clinic (PHTC) in Fracture Clinic at the LRI.  You will be required to support patients in a compassionate and efficient manner through the emergency pathway.

 

 

Main duties of the job

Working closely with medical and nursing teams in Fracture Clinic to ensure the quality standards of the Trust are met. You will work flexibly to cover a seven-day service.

To provide support and guidance to patients, carers, relatives, and others contacting the service.  You will provide a first point of contact for all levels of staff, patients and their relatives.

You will be required to work autonomously and manage your own workload to prioritise the needs of the service.

Working for our organisation

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals: 

  • high-quality care for all, 
  • being a great place to work, 
  • partnerships for impact, and 
  • research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

  • we are compassionate,
  • we are proud, 
  • we are inclusive, and 
  • we are one team 

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/

Detailed job description and main responsibilities

You will need to display clear communication skills in interactions with patients and staff to be successful in this busy and pressured outpatient department.

You will be responsible for answering and prioritising telephone enquiries in a timely manner from patients, relatives, other departments and GP practices.   

You will proactively co-ordinate requests for appointments ensuring that each patient receives the appropriate follow up appointments. 

In return you will be fully supported to learn and develop in this exciting role. As part of the admin, nursing and medical team in Orthopaedics at the LRI, you will gain experience and confidence in dealing with the public. 

Person specification

Training & Qualifications

Essential criteria
  • • Educated to GCSE standard or equivalent
  • • NVQ III or equivalent
Desirable criteria
  • PAS trained
  • Knowledge of ICE & Nervecentre

Experience

Essential criteria
  • Experience of working in a stressful, public environment
  • Administrative experience in a busy environment
Desirable criteria
  • Previous clinic co-ordinator experience
  • Basic understanding of medical terminology

Communication & relationships

Essential criteria
  • Effective communication skills across all levels
  • Team worker
Desirable criteria
  • Able to deal with complaints in a calm and professional manner

Skills

Essential criteria
  • Ability to meet deadlines and identify issues in advance
  • Ability to remain calm under pressure

Commitment to Trust Values and Behaviours

Essential criteria
  • Must be able to demonstrate behaviours consistent with the Trust’s Values and Behaviours

Analytical and Judgement skills

Essential criteria
  • • Able to prioritise and act on own initiative

Planning and organisation skills

Essential criteria
  • • Flexibility to support the team when required

Equality, Diversity and Inclusion

Essential criteria
  • Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
  • All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

Other requirements specific to the role

Essential criteria
  • This is a very busy and pressured environment. You will need to work flexibly and re-prioritise throught the working day. You will be required to work bank holidays, evenings (to 20.00hrs) and weekends (08.00 13.30) on a rotational basis

Employer certification / accreditation badges

Apprenticeships logoCare quality commission - Goodhttps://www.gov.uk/government/publications/kickstart-scheme-employer-resources/kickstart-scheme-brand-guidelinesMindful employer.  Being positive about mental health.Disability confident committedHappy to Talk Flexible Working

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Kerry Archer
Job title
Admin Manager
Email address
[email protected]
Telephone number
01162587233
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