Job summary
- Main area
- Fracture Clinic
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time - 16 hours per week (To include rostered bank holidays, evening and weekend shifts)
- Job ref
- 358-7367051-MSS
- Employer
- University Hospitals of Leicester NHS Trust
- Employer type
- NHS
- Site
- Leicester Royal Infirmary
- Town
- Leicester
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 25/08/2025 23:59
Employer heading

Medical Team Administrator - Triage
NHS AfC: Band 3
AI tools like chatbots and virtual assistants can support you as you complete your application. For example, they can check for spelling or grammar errors, or help you to decide what to include.
But they shouldn’t replace your own responses or be used to write the application for you.
Relying too much on AI can negatively impact your chances of success, because automatically generated answers:
- might not be specific or relevant enough to address the criteria in the recruitment profile
- often seem generic and not personalised enough – an AI response won’t show your unique voice and perspective
- could misrepresent information about you, such as your qualifications, skills and experience
We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct.
Job overview
To provide a full administration service to the Professor Harper Trauma Clinic (PHTC) in Fracture Clinic at the LRI. You will be required to support patients in a compassionate and efficient manner through the emergency pathway.
Main duties of the job
Working closely with medical and nursing teams in Fracture Clinic to ensure the quality standards of the Trust are met. You will work flexibly to cover a seven-day service.
To provide support and guidance to patients, carers, relatives, and others contacting the service. You will provide a first point of contact for all levels of staff, patients and their relatives.
You will be required to work autonomously and manage your own workload to prioritise the needs of the service.
Working for our organisation
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Detailed job description and main responsibilities
You will need to display clear communication skills in interactions with patients and staff to be successful in this busy and pressured outpatient department.
You will be responsible for answering and prioritising telephone enquiries in a timely manner from patients, relatives, other departments and GP practices.
You will proactively co-ordinate requests for appointments ensuring that each patient receives the appropriate follow up appointments.
In return you will be fully supported to learn and develop in this exciting role. As part of the admin, nursing and medical team in Orthopaedics at the LRI, you will gain experience and confidence in dealing with the public.
Person specification
Training & Qualifications
Essential criteria
- • Educated to GCSE standard or equivalent
- • NVQ III or equivalent
Desirable criteria
- PAS trained
- Knowledge of ICE & Nervecentre
Experience
Essential criteria
- Experience of working in a stressful, public environment
- Administrative experience in a busy environment
Desirable criteria
- Previous clinic co-ordinator experience
- Basic understanding of medical terminology
Communication & relationships
Essential criteria
- Effective communication skills across all levels
- Team worker
Desirable criteria
- Able to deal with complaints in a calm and professional manner
Skills
Essential criteria
- Ability to meet deadlines and identify issues in advance
- Ability to remain calm under pressure
Commitment to Trust Values and Behaviours
Essential criteria
- Must be able to demonstrate behaviours consistent with the Trust’s Values and Behaviours
Analytical and Judgement skills
Essential criteria
- • Able to prioritise and act on own initiative
Planning and organisation skills
Essential criteria
- • Flexibility to support the team when required
Equality, Diversity and Inclusion
Essential criteria
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
- All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Other requirements specific to the role
Essential criteria
- This is a very busy and pressured environment. You will need to work flexibly and re-prioritise throught the working day. You will be required to work bank holidays, evenings (to 20.00hrs) and weekends (08.00 13.30) on a rotational basis
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Kerry Archer
- Job title
- Admin Manager
- Email address
- [email protected]
- Telephone number
- 01162587233
List jobs with University Hospitals of Leicester NHS Trust in Administrative Services or all sectors