Job summary
- Main area
- General Surgery
- Grade
- NHS AfC: Band 3
- Contract
- 12 months (fixed term)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 358-7517775-CHU-B
- Employer
- University Hospitals of Leicester NHS Trust
- Employer type
- NHS
- Site
- Leicester Royal Infirmary
- Town
- Leicester
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 22/03/2026 23:59
Employer heading
Patient Pathway Coordinator
NHS AfC: Band 3
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Job overview
Provide an administration service for the medical teams across the service, ensuring that the quality standards of the Trust are met.
Main duties of the job
Provide support and guidance to patients, carers, relatives, company representatives and others making contact with the service.
To ensure and deliver a patient pathway in accordance with local and national guidelines in relation to Referral to Treatment (RTT 18 weeks) requirements.
To prospectively manage clinic slot availability to ensure maximum efficiencies within the service to agreed templates ensuring annual leave impact on clinic utilisation is managed in a timely manner.
Use relevant CMG systems to manage patient data and the patient pathway.
Working for our organisation
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Detailed job description and main responsibilities
To receive referrals and make new and follow-up appointments
Prepare patient lists from the relevant information system in advance of the clinic, in line with departmental procedures and timescales, ensuring that all additional documentation, such as x-rays, additional notes, and letters, are requested with sufficient notice to ensure that all relevant information is included in the hospital notes at the patient appointment.
To ensure the full utilisation of clinic slots available.
To ensure all local and national standards are applied to referrals and are in line with RTT, national targets and the UHL Elective Care Access Policy. This includes date stamping documents; reviewing and checking referrals to ensure data quality and booking requirements.
Processing any overseas visitors, which will include receiving and checking ID documents and referring to the Overseas Patient Manager.
To check, extract from, record and update the relevant patient administration systems.
To assess and validate appointment details on the HISS system as defined by scheduling rules.
Liaise with clinicians regarding availability for clinics and make appropriate scheduling decisions, referring where necessary.
Monitor, manage and report clinic cancellations, including notice time given and utilisation of clinic time available.
Ensure case notes are retrieved and prepared in a timely manner to ensure they are available for clinics and theatres, taking appropriate actions where required information is not available.
More details are in the job description
Person specification
Equality, Diversity and Inclusion
Essential criteria
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
- All staff are expected to engage in compassionate and inclusive leadership in the provision of high- quality care and interactions with others
Training and Qualifications
Essential criteria
- Educated to A level standard
- NVQ 3 or relevant equivalent training and experience gained in admin post
- RTT/Clinic Management/Waiting List or relevant experience
Desirable criteria
- CLAIT (or equivalent)
- Patient information systems experience
- Experience of NHS systems and procedures
- ORMIS
- Booking systems
- PTLS/Data Quality Experience
Experience
Essential criteria
- Secretarial or administrative experience
- Dairy management experience
- Experience of dealing with patients
Desirable criteria
- Understanding medical terminology
- Medical administration experience
- Experience working in a large, complex organisation
Communications and relationship skills
Essential criteria
- Effective communication skills
- Able to manage sensitive patient conversations tact and diplomacy
- Must be a team player
- Able to maintain confidentiality
- Tact and diplomacy
Desirable criteria
- Exposure to dealing with complaints
Analytical and judgment skills
Essential criteria
- Able to act on own initiative
- Ability to assess information and take steps to address any shortfalls
- Able to work without close supervision
Planning and organisation skills
Essential criteria
- Ability to prioritise schedules and workloads
- Ability to plan ahead to ensure clinic timescales are met at all times
Commitment to Trust Values and Behaviours
Essential criteria
- Must be able to demonstrate behaviors consistent with the Trust’s Values and Behaviors
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Claire Young
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 0116 2587899
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