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Job summary

Main area
General Surgery
Grade
NHS AfC: Band 3
Contract
12 months (fixed term)
Hours
Full time - 37.5 hours per week
Job ref
358-7517775-CHU-B
Employer
University Hospitals of Leicester NHS Trust
Employer type
NHS
Site
Leicester Royal Infirmary
Town
Leicester
Salary
£24,937 - £26,598 per annum
Salary period
Yearly
Closing
22/03/2026 23:59

Employer heading

University Hospitals of Leicester NHS Trust logo

Patient Pathway Coordinator

NHS AfC: Band 3

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Job overview

Provide an administration service for the medical teams across the service, ensuring that the quality standards of the Trust are met.

 

Main duties of the job

Provide support and guidance to patients, carers, relatives, company representatives and others making contact with the service.

To ensure and deliver a patient pathway in accordance with local and national guidelines in relation to Referral to Treatment (RTT 18 weeks) requirements.

To prospectively manage clinic slot availability to ensure maximum efficiencies within the service to agreed templates ensuring annual leave impact on clinic utilisation is managed in a timely manner.

Use relevant CMG systems to manage patient data and the patient pathway.

Working for our organisation

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals: 

  • high-quality care for all, 
  • being a great place to work, 
  • partnerships for impact, and 
  • research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

  • we are compassionate,
  • we are proud, 
  • we are inclusive, and 
  • we are one team 

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/

Detailed job description and main responsibilities

To receive referrals and make new and follow-up appointments

Prepare patient lists from the relevant information system in advance of the clinic, in line with departmental procedures and timescales, ensuring that all additional documentation, such as x-rays, additional notes, and letters, are requested with sufficient notice to ensure that all relevant information is included in the hospital notes at the patient appointment.

To ensure the full utilisation of clinic slots available.

To ensure all local and national standards are applied to referrals and are in line with RTT, national targets and the UHL Elective Care Access Policy. This includes date stamping documents; reviewing and checking referrals to ensure data quality and booking requirements.

Processing any overseas visitors, which will include receiving and checking ID documents and referring to the Overseas Patient Manager.

To check, extract from, record and update the relevant patient administration systems.

To assess and validate appointment details on the HISS system as defined by scheduling rules.

Liaise with clinicians regarding availability for clinics and make appropriate scheduling decisions, referring where necessary.

Monitor, manage and report clinic cancellations, including notice time given and utilisation of clinic time available.

Ensure case notes are retrieved and prepared in a timely manner to ensure they are available for clinics and theatres, taking appropriate actions where required information is not available.

More details are in the job description 

Person specification

Equality, Diversity and Inclusion

Essential criteria
  • Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
  • All staff are expected to engage in compassionate and inclusive leadership in the provision of high- quality care and interactions with others

Training and Qualifications

Essential criteria
  • Educated to A level standard
  • NVQ 3 or relevant equivalent training and experience gained in admin post
  • RTT/Clinic Management/Waiting List or relevant experience
Desirable criteria
  • CLAIT (or equivalent)
  • Patient information systems experience
  • Experience of NHS systems and procedures
  • ORMIS
  • Booking systems
  • PTLS/Data Quality Experience

Experience

Essential criteria
  • Secretarial or administrative experience
  • Dairy management experience
  • Experience of dealing with patients
Desirable criteria
  • Understanding medical terminology
  • Medical administration experience
  • Experience working in a large, complex organisation

Communications and relationship skills

Essential criteria
  • Effective communication skills
  • Able to manage sensitive patient conversations tact and diplomacy
  • Must be a team player
  • Able to maintain confidentiality
  • Tact and diplomacy
Desirable criteria
  • Exposure to dealing with complaints

Analytical and judgment skills

Essential criteria
  • Able to act on own initiative
  • Ability to assess information and take steps to address any shortfalls
  • Able to work without close supervision

Planning and organisation skills

Essential criteria
  • Ability to prioritise schedules and workloads
  • Ability to plan ahead to ensure clinic timescales are met at all times

Commitment to Trust Values and Behaviours

Essential criteria
  • Must be able to demonstrate behaviors consistent with the Trust’s Values and Behaviors

Employer certification / accreditation badges

Apprenticeships logoCare quality commission - Goodhttps://www.gov.uk/government/publications/kickstart-scheme-employer-resources/kickstart-scheme-brand-guidelinesMindful employer.  Being positive about mental health.Disability confident committedHappy to Talk Flexible Working

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Claire Young
Job title
Service Manager
Email address
[email protected]
Telephone number
0116 2587899
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