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Job summary

Main area
Outpatients
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Part time - 16 hours per week
Job ref
358-7735448-CSI
Employer
University Hospitals of Leicester NHS Trust
Employer type
NHS
Site
Glenfield Outpatients Department
Town
Leicester
Salary
£24,465 pro-rata
Salary period
Yearly
Closing
30/03/2026 23:59

Employer heading

University Hospitals of Leicester NHS Trust logo

Clinical Support Worker

NHS AfC: Band 2

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Job overview

A position has become available for a part time Clinical Support Worker at the Glenfield Hospital for 16 hours per week in Outpatients. 

The successful applicant will be expected to work 4 hour shifts over 4 days Monday-Friday.

 

Main duties of the job

  • To provide the Outpatient department with portering, housekeeping, administrative and domestic services as required.
  • To provide support to a multi professional team under the direction of an appropriate registered health care professional within all areas of the central Outpatient department.
  • This role can involve frequent walking and standing for long periods of time. The post holder must have the physical capability to use manual handling equipment i.e. Hoists, wheelchairs, trolleys.
  • The post holder will be required to work flexibly and may be called upon to work at one of the other UHL sites.

Working for our organisation

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals: 

  • high-quality care for all, 
  • being a great place to work, 
  • partnerships for impact, and 
  • research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

  • we are compassionate,
  • we are proud, 
  • we are inclusive, and 
  • we are one team 

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/

Detailed job description and main responsibilities

 Portering

  • To transport patients around the site to and from outpatients, ensuring they arrive in a safe and timely fashion.
  • Conveyance and movement of patients by wheelchair, trolley, bed etc. including assisting clinical staff within the outpatient areas.
  • To collect and clean wheelchairs, trolley & beds as required.

 Housekeeping/Domestic Services

  • To be responsible for maintaining a suitable stock level of paperwork and consumables using the appropriate method of ordering whether that be manual or via an IT system.
  • To replenish clinic room paperwork including investigation request forms as required throughout the day. To collect and deliver paperwork and consumables as required.
  • To carry out delegated specific and unsupervised duties in support of the department including recording fridge temperatures, cleaning of department fridges. This list is not exhaustive and the post holder may be asking to clean other items as required.
  • To carry out water flushing and recording duties as required for health and safety reasons.
  • To ensure that computers, monitors and other IT equipment is kept clean and report faulty equipment as necessary.
  • To carry out duties consistent with individual patient wishes, maintaining privacy and dignity and to have an understanding of the guidance on same sex awareness and recognising cultural diversity and needs.

Person specification

Training & Qualifications

Essential criteria
  • Good standard of written and spoken language
  • Evidence of using PC/good computer skills
  • Effective communication both written and verbal
Desirable criteria
  • ECDL or equivalent computer qualifications
  • Experience of using hospital systems

Communication and relationship skills

Essential criteria
  • Ability to work within a multi disciplinary team
  • Ability to work flexibly
  • Ability to communicate effectively across all professional boundaries
  • Sensitive to needs of patients and carers
  • Ability to use initiative
Desirable criteria
  • Committed to continual quality and service improvement

Analytical and Judgement skills

Essential criteria
  • Able to follow protocols and instructions.
  • Knowledge of health and safety.
  • Experience of participating in audits
  • Able to demonstrate a thoroughness and attention to detail in all tasks
  • Effective communication skills – verbal and non-verbal.
  • Aware of importance of confidentiality
  • Basic Computer skills
  • Willingness to undertake food handling/hygiene
Desirable criteria
  • Experience of participating in audits

Planning and organisation skills

Essential criteria
  • Flexible and adaptable to changing needs of the service
  • Motivated to self -develop
  • Ability to identify own learning needs and support required
  • Ability to follow direct instructions, but also ability to work without direct supervision
  • Well organised, able to manage own workload without supervision
  • Ability to prioritise
Desirable criteria
  • Able to demonstrate motivation to learn
  • Possess a ‘can do ‘ attitude
  • Genuine interest in role

Equality, Diversity and Inclusion

Essential criteria
  • Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
  • All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

Other requirements specific to the role

Essential criteria
  • Caring and compassionate
  • Ability to cope in stressful and demanding situations
  • Ability to uphold confidentiality
Desirable criteria
  • Demonstrates willingness to develop self within role
  • Willing to undertake further training

Commitment to Trust Values and Behaviours

Essential criteria
  • Must be able to demonstrate behaviours consistent with the Trust’s Values and Behaviours

Experience

Essential criteria
  • Experience working with the general public
  • Working knowledge of clerical roles, responsibilities and issues pertaining to the NHS
Desirable criteria
  • Level 2 maths and English qualification
  • Customer care training
  • Relevant NVQ2
  • Experience of work in a hospital or care setting
  • Knowledge and previous experience in cleaning and portering

Employer certification / accreditation badges

Apprenticeships logoCare quality commission - Goodhttps://www.gov.uk/government/publications/kickstart-scheme-employer-resources/kickstart-scheme-brand-guidelinesMindful employer.  Being positive about mental health.Disability confident committedHappy to Talk Flexible Working

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Nicola Gallacher-Lindsay
Job title
Sister
Email address
[email protected]
Telephone number
0116 2583405
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