Job summary
- Main area
- Patient Experience
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 18 hours per week
- Job ref
- 358-6125142-COR
- Employer
- University Hospitals of Leicester NHS Trust
- Employer type
- NHS
- Site
- LRI
- Town
- Leicester
- Salary
- £22,383 Per annum
- Salary period
- Yearly
- Closing
- 12/05/2024 23:59
Employer heading
Administrative Support for Patient Experience
Band 2
We are actively promoting flexible working options, helping you to manage a work / life balance
Job overview
The post is for 18 hours worked across Monday – Friday.
The post is based within the Leicester Royal Infirmary however there is a requirement to travel between the hospital sites.
Patient Experience are seeking an admin assistant to join the team. You will be working with the team on our Patient Experience work streams, primarily supporting the Patient Experience Senior Nurse and the Share Your Experience Lead.
The successful candidate should be an enthusiastic and flexible individual, with excellent organisational skills.
The post holder will have a flexible approach and a calm, professional manner. The ability to work accurately whilst multi-tasking is essential. The right candidate should have administrative experience and be confident in using Microsoft office.
The Admin Assistant will provide a high quality and effective administrative service , including using Excel to report and present data that will support the patient Experience Team .You will need good communication skills and be able to work confidently on your own with assigned duties. You will be required to use your own initiative, have an ability to prioritise work and be able to work collaboratively as part of a friendly, high-performing team.
Main duties of the job
- This post is a permanent position working 18 hours a week providing Administrative support for the Patient Experience Team.
- Focusing on Patient Experience workstreams, working primarily with The Share your Experience Lead and Senior Nurse for Patient Experience.
- Your duties will include booking appointments and meetings, diary management, saving bedstates, checking friends and family comments, checking for comments for staff members who are eligible for a friends and family prize. Digitalising processes where able.
- Editing papers, assisting the Patient Experience Team with any specific projects that arise.
Working for our organisation
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Detailed job description and main responsibilities
Management and Use of Information, Resources, Clerical and Administrative Activities
- Use health related information only for its intended purpose and in accordance with the Data Protection Act.
- Ensure confidentiality is maintained at all times and information relating to patient/users is used only in connection with authorised users
- Carry out designated clerical duties as delegated by Senior Nurse for Patient Experience or Share your Experience Lead
- Assist and contribute to the efficient use of stock and resources within the Patient Experience Team
- Assist in monitoring the comments received from friends and family.
- Keep and maintain appropriate documentation on shared drives
- Collect, review and present data for reporting purposes
- Ensure that lines of reporting to the Share Your Experience Lead and Senior Nurse for Patient Experience are robust and timely.
- Contribute to the implementation of Patient Experience initiatives and assist in embedding them in clinical areas
Responsibilities for Continuing Education and Personal Development
2.1 Undertake the Trust Corporate and Induction programme appropriate to Role
2.2 Ensure all HELM training is kept up to date
2.3 Raise any concerns with attending or accessing any training
2.4 In collaboration with Line Manager take responsibility for fully participating with the appraisal process, identifying own learning and development needs along with the knowledge and Skills framework
2.5 Demonstrate Skills and activities to others in similar roles
2.6 Keep up to date with Trust wide issues and initiatives
Department Specific
3.1 Communicate with patients and families and carers within hospital settings as required
3.2 Work alongside the Patient Experience team assisting with any projects that are being undertaken
3.3 Your main base will be the LRI site but you will be required to work at all 3 hospital sites. You will be an integral part of the Patient Experience Team and will be required to work on your own initiative at times.
Maintaining a Safe Environment and Quality
4.1 Take responsibility for maintaining own and others health, safety and security.
4.2 Carry out duties in accordance with the Health and Safety at work Act 1971
4.3 Assist and Maintain a safe and Hazard free area of work.
Clinical Governance, Reduction of Risk, Audit and Research
5.1 Undertake only duties and delegated tasks within your own limitations, level of competence ,skills and training.
5.2 Contribute to the management of risk through assessment processes to ensure that risks are reduced at all times to the lowest minimal levels
5.3 Adheres to Trust policies and Procedures
5.4 Assist with the collection of simple data for audit/research and other purposes as delegated by The Share Your Experience Lead and Senior Nurse For Patient Experience.
Person specification
Commitment to Trust Values and Behaviours
Essential criteria
- Must be able to demonstrate behaviours consistent with the Trust’s Values and Behaviours
Training & Qualifications
Essential criteria
- Literacy Level 2 or equivalent Numeracy Level 2 or equivalent It qualification Must have the ability to communicate clearly in the English language Demonstrates a commitment to further learning and personal development. Experience of working in an Administrative environment and working with Computerised data systems Computer literate with Knowledge
Desirable criteria
- Office or Admin qualification
Experience
Essential criteria
- Experience of working in a busy office and customer service environment Experience of using Word, Excel and Outlook Previous Experience Of Managing own workload and prioritising workload Good keyboard skills Fluent knowledge and experience of MS office, including Word, Excel, Powerpoint and Outlook
Desirable criteria
- Experience of working in the NHS Experience in Supporting quality improvement projects Experience using NHS IT Systems
Communication and interpersonal skills
Essential criteria
- Have awareness of own development needs and continuing personal and professional development Excellent interpersonal skills, with the ability to communicate clearly at all levels and work effectively in a team Recognise own limitation and awareness of when to seek help Able to organise and prioritise work in an adaptable and flexible manner
Other requirements specific to the role
Essential criteria
- Able to use the Hospital Hopper (hospital bus service) or own transport to travel between hospital sites
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sharon Wilkinson
- Job title
- Senior Nurse, Patient Experience
- Email address
- [email protected]
- Telephone number
- 07773667344
- Additional information
Mike Burgess
Share your experience lead
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