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Crynodeb o'r swydd

Prif leoliad
Radiology
Gradd
NHS AfC: Band 2
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos (Per annum)
Cyfeirnod y swydd
358-8352730-CSI
Cyflogwr
University Hospitals of Leicester NHS Trust
Math o gyflogwr
NHS
Gwefan
Leicester General Hospital
Tref
Leicester
Cyflog
£25,272 Per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
26/10/2026 23:59

Teitl cyflogwr

University Hospitals of Leicester NHS Trust logo

Combined Service Co-ordinator

NHS AfC: Band 2

AI tools like chatbots and virtual assistants can support you as you complete your application. For example, they can check for spelling or grammar errors, or help you to decide what to include.

But they shouldn’t replace your own responses or be used to write the application for you.

Relying too much on AI can negatively impact your chances of success, because automatically generated answers:

  • might not be specific or relevant enough to address the criteria in the recruitment profile
  • often seem generic and not personalised enough – an AI response won’t show your unique voice and perspective
  • could misrepresent information about you, such as your qualifications, skills and experience

We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct.

Trosolwg o'r swydd

Are you a warm, friendly and approachable person who understands the impact of what you do?

Are you excited about? being part of a very friendly and dynamic team?

We are looking to appoint  outstanding individuals with effective interpersonal skills who can be emphatic to both patients and colleagues and have a real drive for commitment to customer service. 

You will be responsible for coordinating the patient pathway from booking radiology appointments to receiving patients on reception. You will be a well organised, and self-motivated individual with good communication skills, who enjoys working as part of a team

You will co-ordinate and manage the reception, appointments service, incorporating the clerical, administrative and secretarial aspects associated with the complex procedures we offer.

Previous experience in a healthcare setting would be an advantage however not essential as full training ?will be provided, we encourage applications from all backgrounds.

Make this your golden opportunity for an interesting and rewarding career in the NHS. 

Prif ddyletswyddau'r swydd

The University Hospitals of Leicester is one of the largest Hospital Trusts in the country and treated over a million patients last year. It is based on three hospital sites and employs over 10,000 staff.

UHL has one of the largest Imaging departments in the NHS; a medical specialty that encapsulates a wide variety of Diagnostic and Interventional Radiology practices capable of diagnosis and treatment of a large array of conditions.

The Imaging Services covers a wide variety of clinical departments; sub-specialties who focus on specific referring specialisms e.g. Musculoskeletal, Paediatric, Vascular, Neurology, Head and Neck, Cardiology and Respiratory Medicine, Accident and Emergency, Oncology, Genitourinary and General Surgery.

Each of these sub-specialties covers a wide range of imaging modalities from Fluoroscopy and Plain film Radiography to Ultrasound, CT, and MRI. We employ over 60 Consultant Radiologists, 30 junior Doctors, 190 Radiographers, 40 Sonographers, over 160 Clinical and admin support; and image over 1650 patients a day/600,000 a year. Diagnostic Imaging is currently undergoing great change, with Hospitals becoming more and more reliant on the use of digital imaging techniques.

Gweithio i'n sefydliad

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals: 

  • high-quality care for all, 
  • being a great place to work, 
  • partnerships for impact, and 
  • research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

  • we are compassionate,
  • we are proud, 
  • we are inclusive, and 
  • we are one team 

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

https://www.uhleicester.nhs.uk

 

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

To ensure that all patients, visitors and members of staff are received in a prompt, courteous and pleasant manner on reception 

Liaising with professional colleagues to ensure suitable triaging of referrals in a timely and appropriate fashion

Receive and open incoming post for your core service taking appropriate action as necessary.

Ensuring effective and efficient completion of the appointment process for your core service. Ensuring systems are appropriately updated in a timely and accurate fashion to track the patient episode and specify location of imaging information.

Be responsible for ensuring patient waiting times are consistent with those published and are in line with departmental service priorities.

Highlight areas for improvement and action in agreement with Administration Manager , implement changes where appropriate.

Appointment Management In keeping with agreed departmental and team performance standards, be responsible for the following:

Ensuring effective and efficient completion of the appointment process for your core service. 

Ensuring systems are appropriately updated in a timely and accurate fashion to track the patient episode and specify location of imaging information. 

Ensuring systems are appropriately updated in a timely and accurate fashion to track the patient episode and specify location of imaging information. 

Ensure 100% compliance with DNA procedure, notifying the Administration Manager of any trends and, where appropriate, make suggestions for improvements. 

Manyleb y person

Qualifications

Meini prawf hanfodol
  • Educated to GCSE including grades A-C in Maths and English
  • IT knowledge and experience of using multiple IT systems
Meini prawf dymunol
  • Experience in Microsoft Excel packages including Word & Excel

Experience

Meini prawf hanfodol
  • Previous clerical/admin experience
  • The ability to interact with others and work in a team
  • Experiance in taking/making telephone calls in a busy office environment
Meini prawf dymunol
  • Understanding of the Radiology systems (CRIS, PATIENT CENTRE)
  • Familiar with medical terminology

Communication and relationship

Meini prawf hanfodol
  • Excellent verbal and written communications skills.
  • Can multi task and use own initiative

Bathodynnau ardystio / achredu cyflogwyr

Apprenticeships logoCare quality commission - Goodhttps://www.gov.uk/government/publications/kickstart-scheme-employer-resources/kickstart-scheme-brand-guidelinesMindful employer.  Being positive about mental health.Disability confident committedHappy to Talk Flexible Working

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Prity Parmar
Teitl y swydd
Admin Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
0116 258 4544
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg