Job overview

Are you passionate about mental health and keen to begin your career in the NHS? Join our dynamic Boston Talking Therapies team (LTT) as an Apprentice Administrator. In this vital role, you will support our mental health service by assisting with day-to-day administrative tasks that help patients access the care they need.

You’ll receive comprehensive training and mentorship, working towards an NVQ Level 3 qualification while gaining hands-on experience. Our supportive team environment will help you develop essential skills for a rewarding career in healthcare administration.

The successful applicant will be based at Harmony Suite, Boston Archway, Boston West Business Park, supporting service delivery, working Mon- Friday.

For further information please contact Tracey Rutt, Team Manager, Boston LTT via email at [email protected] Or Kirsty Talkes, Team Manager at [email protected]

Main duties of the job

As an Apprentice Administrator, you will play a crucial role in supporting the smooth operation of our talking therapies service. You'll assist both clinical and non-clinical teams, ensure a welcoming environment for all visitors, and develop essential skills for a future NHS career. To undertake reception and routine administration duties in support of clinical and non-clinical activity, ensuring a professional and efficient reception service is provided for all visitors, including service users, carers, contractors, external and internal stakeholders, along with site colleagues and teams.

Main Duties of the Apprentice Administrator (Mental Health NHS Talking Therapies):

- Provide administrative support to the talking therapies team, including answering phones and responding to emails.

- Assist with booking appointments, managing waiting lists, and scheduling assessments.

- Maintain accurate and confidential patient records in line with NHS policies.

- Welcome and guide service users, families, and visitors to the service.

- Support the preparation and distribution of clinical documents, letters, and reports.

- Help to organize meetings and take minutes when required.

- Input data and generate routine reports for the team.

- Work closely with clinical and administrative colleagues to ensure the smooth running of the service.

- Uphold patient confidentiality and treat all information sensitively.

- Undertake general office tasks such as photocopying, scanning, and filling   

Working for our organisation

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of ‘outstanding’ for well-led and ‘good’ overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We’re really proud of this!

We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family,  Lincolnshire has a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visit beinlincolnshire.com to find out more.