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Job summary

Main area
Havenside
Grade
Band 3
Contract
Permanent: Flexible working options available
Hours
  • Full time
  • Flexible working
37.5 hours per week (Flexible working options available)
Job ref
274-11921-AI
Employer
Lincolnshire Partnership NHS Foundation Trust
Employer type
NHS
Site
Havenside Ward, Norton Lea
Town
Boston
Salary
£24,937 - £26,598 pro rata
Salary period
Yearly
Closing
18/02/2026 23:59

Employer heading

Lincolnshire Partnership NHS Foundation Trust logo

Senior Health Care Support Worker

Band 3

Job overview

This is an exciting time to join Lincolnshire Partnership Foundation Trust (LPFT), as we move to a purpose built new ward environment at Norton Lea as a Senior Health Care Support Worker. 

Havenside at Norton Lea is a brand new 19 bedded acute inpatient ward due to open March 2026 as part of our ambition to reduce dormitory accommodation in the local Lincolnshire area.

Havenside will provide high quality, specialised treatment to adults with mental health treatment needs, who cannot be safely supported by a community based service.

You will provide high quality, evidence-based, holistic care to patients in line with the Health Care Support Worker Code of Conduct and Trust policies.

You will support senior colleagues to assess, plan, implement and evaluate care plans based upon individual patient needs.

The post holder will participate and facilitate creative and meaningful recovery focused activities with individual patients and in groups.

The role may require the use of physical interventions to manage an individual whose behaviours may cause harm to themselves or others and where other non-physical intervention, for example, communication, de-escalation and problem solving skills have been unsuccessful.

Due to the UKVI immigration changes we are no longer able to offer sponsorship for this role. Please provide details of the visa type and expiry date in your application. Failure to provide the required information will result in your application being rejected.

 

Main duties of the job

We are looking for motivated and enthusiastic individuals, with a passion to care for those with mental health treatment needs to become part of our friendly and supportive team.

We are seeking only the best Senior Health Care Support Workers, those who really want to make a difference, and put the Trust Values (Compassion, Pride, Integrity, Valuing Everyone, Innovation and Collaboration) at the core of patient care.

Working on an Acute Inpatient Ward is a challenging yet rewarding environment. We are looking for someone who is positive, patient and resilient.

You will have excellent communication skills with the ability to establish professional therapeutic relationships with patients to enable then to achieve their treatment and recovery goals.

Working for our organisation

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of ‘outstanding’ for well-led and ‘good’ overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We’re really proud of this!

We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family,  Lincolnshire has a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy lifeVisit beinlincolnshire.com to find out more.

Detailed job description and main responsibilities

To work within the policies, protocols and clinical procedures of Lincolnshire Partnership NHS Trust and to promote competent working practice within an integrated multi-disciplinary team.

To liaise with the nurses, and carry out assigned duties as a member of the multi- disciplinary mental health team.

To be prepared to work on own initiative as necessary and report to the Nurses.

Promote equality for all patients and understand their health needs.

Demonstrate an awareness of service user and carer perspectives on the provision of treatment and continuing care.

Participate regularly in clinical supervision sessions.

Liaise with representatives from associated voluntary and statutory organisations and facilitate good communication processes.

Attend in-service training and other study / refresher days to meet individual, statutory and service needs.

Participate in performance reviews.

To work with service users to promote independence, maximising daily living skills.

Assist in maintaining general and specific patient observations under the supervision of registered nursing staff.

Facilitate and participate in recreational and physical activities in the provision of health and social care to service users.

Demonstrate an understanding of the responsibilities in relation to patients’ property and valuables, respecting cultural values.

Always act in a manner as to promote and safeguard the interests and well-being of patients.

Actively promote a responsible caring attitude at all times, treating all patients with dignity and respect.

To report any incident which does not comply with Trust policy regarding incident reporting.

Participate in the escorting of patients as per the Unit procedures.

Accompany patients and participate, as needed, in recreational activities.

Maintain good order and cleanliness on the Unit.

 

Person specification

Qualifications

Essential criteria
  • Cavendish Care Certificate or willingness to work towards resourced by LPFT
  • NVQ Level 2 in Care or equivalent
  • NVQ level 3 in Promoting Independence or equivalent or working towards achievement.
Desirable criteria
  • Certificate in Community Mental Health
  • ECDL

Experience

Essential criteria
  • Previous relevant experience working with people with mental health problems at a HCSW grade or equivalent within a health and social care setting.
Desirable criteria
  • Voluntary or working capacity with mental health service or equivalent

Skills

Essential criteria
  • A patient and empathic approach.
  • Effective communication with service user, other members of the team and outside agencies.
  • Clear accurate clinical note keeping
  • Skills related to Physical healthcare interventions such as urine analysis, phlebotomy, TPR and BP etc, recording findings and informing supervising nurse of results
  • IT skills
  • De-escalation Skills.
  • Planning and organisation skills.
Desirable criteria
  • Immediate life support
  • Venepuncture

Employer certification / accreditation badges

Sunflower Hidden DisabilitiesTimewise-Flex Positive EmployerVeteran AwareApprenticeships logoCare quality commission - GoodWe offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerNHS Rainbow badgeAccessAbleStonewall Gold 2022Dying to Work CharterStep into healthCarer Confident -AccomplishedNational Preceptorship for Nursing Quality MarkOne Workforce Lincolnshire ICSDefence Employer Recognition Scheme (ERS) - GoldPastoral Care Quality AwardStonewall Top 100 2024Stonewall Bronze Award 2024Wellness WellbeingNet ZeroCommitted Member of Inclusive Employers

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Kathryn Hopkins
Job title
Service Manager
Email address
[email protected]
Telephone number
07583 082311

If you have problems applying, contact

Address
Welton House
Lime Kiln Way
Lincoln
LN2 4WH
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