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Job summary

Main area
Administration
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (12-8pm, Mon- Fri)
Job ref
357-PR-109-24
Employer
United Lincolnshire Hospitals NHS Trust
Employer type
NHS
Site
Pilgrim Hospital
Town
Boston
Salary
£22,383 per annum
Salary period
Yearly
Closing
08/05/2024 23:59

Employer heading

United Lincolnshire Hospitals NHS Trust logo

Clerical Officer - Band 2

Band 2

We recognise that outstanding care can only be delivered through our people.  We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at ULHT.

We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals – people who put patients at the heart of everything they do and are ready to help us achieve our vision.

Our values guide everything we do. They are:

  • Patient-centred – Putting patients at the heart of everything we do, listening and responding to their needs and wishes.
  • Safety – Following ULHT and professional guidelines. Speaking up to make sure patients and staff are safe from harm.
  • Excellence – Striving to be the best that we can be. Innovating and learning from others.
  • Compassion – Caring for patients and their loved ones in ways we would want for our friends and family.
  • Respect – Behaving and using language that demonstrates respect and courtesy to others. Zero tolerance to bullying, inequality, prejudice and discrimination.

If you believe in them too, then you are ready to join the ULHT team.

We’ve taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients.

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £710 million (22/23) and we employ nearly 8,600 people.

Our Board have recently agreed a new vision statement – “Outstanding Care Personally Delivered” – stating their ambition for our Trust to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.

So, what is in it for you?

  • Flexible working: Depending on the needs of your role, we will consider requests for flexible and/or part-time working for whatever reason you should need it. We recognise flexible working will not look the same for everyone, because it depends on the nature of the role and the needs of the individual.

Types of flexibility could include:

  • Part-time - less than 37.5 hours per week.
  • Off-site/remote working - working from home or other sites for part or all the week.
  • Compressed hours – usually full-time hours but over fewer days or shifts.
  • Staggered hours – having different start and finish times.
  • Set shift patterns – to allow for predictability
  • NHS Pension: A generous and flexible pension scheme with contributions from us as your employer fully protected against inflation and guaranteed by the government
  • Annual Leave: Starting at 27 days a year, rising to 33 days after 10 years plus eight bank holidays (for staff covered by Agenda for Change) For Medical Workforce positions (Consultant and Specialty Doctor), the full-time entitlement commences from 32 days per annum. For all other Medical Workforce positions, the full-time entitlement commences from 27 days per annum.
  • Bank working: The chance to work extra hours at enhanced rates and we will pay you weekly too, ideal if your income needs a quick boost.

In addition, there is more.

  • Family & Childcare: Including on-site nurseries at Lincoln County Hospital and Pilgrim Hospital Boston, maternity, paternity, adoption & shared parental leave following a set period of employment.
  • Health & Wellbeing: including counselling, mental health first aid, physiotherapy, eye tests.
  • Learning & Development including Lincolnshire Talent Academy, leadership training, medical education, clinical education, Lincolnshire clinical research
  •  Financial support and benefits including Cycle2Work, car lease scheme, home electronics. Free on-site parking and free tea and coffee and the ability to save and borrow through your salary.
  •  Rewards & Recognition including staff awards, long service awards, retirement awards, examples of excellence and staff lottery.

Enjoy a better quality of life in one of the UK’s most welcoming counties. Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire welcomes everyone. Discover a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visit beinlincolnshire.com to find out more.

Job overview

1 x 37.5  hour post,  12.00 - 20.00pm,  Monday to Friday

This post is based at Pilgrim Hospital and flexibility is required to cover absent colleagues. 

To ensure continuity of the Health Records Service there is a requirement to cover at least 1 Bank Holiday shift per year.

Main duties of the job

We are looking to recruit Health Records clerks to join our administrative teams. Working within our busy environment you will carry out Health Records duties as part of the Choice & Access team, assisting in the daily provision of a professional health records service ensuring patients, relatives and visitors receive the best possible service.

The role will involve the filing, locating, retrieval and preparation of patient casenotes, to ensure that national waiting times are adhered to. Advising patients, staff and relatives by telephone and dealing with their enquires is also a key part of this role.

Working for our organisation

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.

Our Board have recently agreed a new vision statement – “Outstanding Care Personally Delivered” – stating their ambition for our Trust to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.

Detailed job description and main responsibilities

What should you do next?

Have a look at the job description, and if you like what you see, then apply today. Don’t miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!

Person specification

Qualifications

Essential criteria
  • Good standard of education with at least 5 GCSEs (grade C or above) or equivalent, including English and Maths
  • Or an NVQ2 or equivalent in relative subject, i.e. Customer Care Skills
  • Computer literate with working knowledge of Microsoft Excel and Word
Desirable criteria
  • CLAIT or European Computer Driving Licence
  • Basic knowledge of Medical Terminology

Previous Experience

Essential criteria
  • Experience of working with the general public in a customer facing capacity
  • Experience of working in an office environment
Desirable criteria
  • Knowledge or experience of NHS working

Knowledge, Skills & Aptitudes

Essential criteria
  • Excellent customer care skills
  • Excellent time management skills, the ability to adhere to strict deadlines
  • Good communication skills, both written and verbal
  • Ability to plan and prioritise own workload and work on own initiative with variable and unpredictable demands
  • Ability to jointly plan work with other members of the team
  • Good organisation skills with the ability to work to a consistently high standard both individually and as part of a team
  • Ability to deal effectively with difficult situations
  • Ability to work unsupervised and take responsibility for own actions
Desirable criteria
  • Knowledge and experience of using PAS and other patient/hospital related computerised systems

Specific Requirements

Essential criteria
  • Ability to maintain confidentiality
  • Ability to work flexibly and in a changing environment
  • Ability to work independently as well as in a team
  • Ability to work within tight timescales and prioritise
  • Evidence of ability to pay close attention to detail

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyAge positiveImproving working livesArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerNHS Rainbow badgeStep into healthBronze Trailblazer by Race Equality MattersHappy to Talk Flexible WorkingOne Workforce Lincolnshire ICS

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Dianne Sharpe
Job title
Health Records Manager
Email address
[email protected]
Telephone number
01205 445245
Additional information

Val Hall - [email protected] 

Jackie Hickman - [email protected]

01205 445245

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