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Job summary

Main area
Physiological Sciences
Grade
NHS AfC: Band 2
Contract
Permanent: HOURS AND DAYS TO BE AGREED
Hours
  • Full time
  • Part time
DAYS AND TIMES TO BE AGREED
Job ref
357-PR-403-26
Employer
United Lincolnshire Teaching Hospitals NHS Trust
Employer type
NHS
Site
Pilgrim Hospital
Town
Boston
Salary
£25,272 per annum, Pro rata
Salary period
Yearly
Closing
24/07/2026 23:59

Employer heading

United Lincolnshire Teaching Hospitals NHS Trust logo

Booking Clerk/Admin Assistant in Physiological Sciences - Band 2

NHS AfC: Band 2

We recognise that outstanding care can only be delivered through our people.  We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at ULTH.

We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals – people who put patients at the heart of everything they do and are ready to help us achieve our vision.

Our Group values guide everything we do. They are:

·       Compassionate - We care about people - Compassionate is the act of showing empathy, kindness, and respect to others, recognising their individual needs and circumstances. It involves listening, understanding, and supporting others in a way that makes them feel valued, safe, and cared for.

·       Collaborative - We work together as a team - Collaborative is working inclusively and respectfully with others to achieve shared goals. It involves open communication, valuing diverse perspectives, and building trust to create a supportive and effective team environment.

·       Innovative - We strive to improve - Innovative is the process of exploring new ideas, approaches, and technologies to improve care, services, and working practices. It involves creativity, curiosity, and a willingness to take risks in a safe and supportive environment.

If you believe in them too, then you are ready to join the ULTH team.

We’ve taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients.

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £710 million (22/23) and we employ nearly 8,600 people.

Our Group Board have recently agreed a new vision statement – “Caring and building a healthier future for all” – stating their ambition for our Trust and the wider group to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.

So, what is in it for you?

  • Flexible working: Depending on the needs of your role, we will consider requests for flexible and/or part-time working for whatever reason you should need it. We recognise flexible working will not look the same for everyone, because it depends on the nature of the role and the needs of the individual.

Types of flexibility could include:

  • Part-time - less than 37.5 hours per week.
  • Off-site/remote working - working from home or other sites for part or all the week.
  • Compressed hours – usually full-time hours but over fewer days or shifts.
  • Staggered hours – having different start and finish times.
  • Set shift patterns – to allow for predictability
  • NHS Pension: A generous and flexible pension scheme with contributions from us as your employer fully protected against inflation and guaranteed by the government
  • Annual Leave: Starting at 27 days a year, rising to 33 days after 10 years plus eight bank holidays (for staff covered by Agenda for Change) For Medical Workforce positions (Consultant and Specialty Doctor), the full-time entitlement commences from 32 days per annum. For all other Medical Workforce positions, the full-time entitlement commences from 27 days per annum.
  • Bank working: The chance to work extra hours at enhanced rates and we will pay you weekly too, ideal if your income needs a quick boost.

In addition, there is more.

  • Family & Childcare: Including on-site nurseries at Lincoln County Hospital and Pilgrim Hospital Boston, maternity, paternity, adoption & shared parental leave following a set period of employment.
  • Health & Wellbeing: including counselling, mental health first aid, physiotherapy, eye tests.
  • Learning & Development including Lincolnshire Talent Academy, leadership training, medical education, clinical education, Lincolnshire clinical research
  •  Financial support and benefits including Cycle2Work, car lease scheme, home electronics. Free on-site parking and free tea and coffee and the ability to save and borrow through your salary.
  •  Rewards & Recognition including staff awards, long service awards, retirement awards, examples of excellence and staff lottery.

Enjoy a better quality of life in one of the UK’s most welcoming counties. Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire welcomes everyone. Discover a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life.

Job overview

The Physiological Sciences team at ULTH is looking for skilled and dynamic administrators to work in their busy Lincoln and Pilgrim offices where no two days are the same.

Working with the Audiology, Respiratory Physiology, Sleep Service  and Neurophysiology teams the successful applicant will have excellent communication and administration skills with recent experience of working in a busy office environment. They will require skills relevant to administrative work in the NHS, and will work to ensure that our clinicians and patients are always supported with expert admin help.

Full and part time positions are available. Base to be agreed on appointment.

If you're looking for a rewarding administrative role where you can make a positive difference to people's experience of the NHS, then joining the Physiological Sciences team could be right for you.

Main duties of the job

Main duties of the job

  • Booking patient appointments following agreed procedures and protocols and ensuring patients are appropriately informed 
  • Arranging, rearranging or cancelling appointments in line with patient requests whilst ensuring Local and National policy's are followed
  • Accurately recording appointment outcomes and other data relating to patients in a timely  manner
  • Ensure patients receive all relevant information in a timely, accurate and effective way
  • Answering patient queries or escalating where required
  • Providing administrative support to the Physiological Sciences team

Working for our organisation

Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.

 

United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment.  From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.

 

Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

 

Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.

 

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

 

This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.

 

The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).

Detailed job description and main responsibilities

Detailed job description and main responsibilities

  • To prioritise own workload to ensure safe and effective running of the administrative needs of the department
  • Book patients in line with the urgency of their appointment in line with Local and National booking rules
  • Ensure patients receive the required notice of booking whilst ensuring maximum utilisation of available resource.
  • To contact patients, gaining acceptance of booking with patient or their representative.
  • To advise patients or their representative, either via telephone or face-to-face, within agreed protocols, of information relevant to their appointment or admission or other related non-clinical subject.
  • To take appropriate action as required when answering patient queries, such as re-arranging appointment dates or escalating issues appropriately
  • Accurately maintain electronic and paper patient records
  • Maintain patient confidentiality at all times

Person specification

Qualifications

Essential criteria
  • 2 GCSE’s grade C or above in Maths and English.
  • NVQ2 or equivalent in relative subject, ie Customer Care Skills
Desirable criteria
  • Knowledge of PAS
  • European Computer Driving Licence or equivalent

Experience

Essential criteria
  • Working knowledge of Microsoft packages
  • Working with the public.
Desirable criteria
  • Working in a health care environment

Skills

Essential criteria
  • Ability to work on own initiative
  • Good communication skills.
  • Ability to provide good customer care.
  • Deaf Awareness.
  • Previous experience of working with the public
  • Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
Desirable criteria
  • Knowledge of waiting list management

Specific Requirements

Essential criteria
  • Ability to work to tight deadlines
  • Ability to maintain confidentiality
  • Ability to work as an individual and as part of a team
  • Ability and willingness to work flexibly
  • Responsible attitude

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyAge positiveImproving working livesArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerNHS Rainbow badgeStep into healthBronze Trailblazer by Race Equality MattersHappy to Talk Flexible WorkingOne Workforce Lincolnshire ICS

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Aileen Bray
Job title
Service Manager Physiological Sciences
Email address
[email protected]
Telephone number
07967529579
Additional information

Nicholas Trigg

[email protected]

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