Job overview

As the first point of contact for all clinical referrals & follow-ups, your responsibilities include managing referrals via telephone, e-mail, letter, or other electronic systems. This involves entering and checking clinical records, details, and demographics, amending and updating them when required, and referring all referrals to the appropriate member of the pharmacy team. You must be competent in using computer-based patient record clinical systems where patient details are recorded.

Additionally, you will take good quality minutes at relevant pharmacy meetings and provide timely drafts and redrafts of minutes to meeting chair(s) prior to approval and group dissemination. You will also disseminate relevant pharmacy circulars and memos as instructed & check the pharmacy inbox at least daily, forwarding queries or questions outside of your own parameters to the most relevant pharmacy staff member.

You will work collaboratively as part of the pharmacy team, including passing calls to senior team members, advising the caller of the possible delay. You will also extract sufficient information to pass to the senior pharmacist to ensure that the appropriate service is accessed, following local SOPS. You will work closely with, support and provide information regarding contact details & policy documents to healthcare professionals.

Finally, you will contribute positively to the achievement of service targets & outcomes and ensure compliance with appropriate legislation.    

Main duties of the job

The main responsibilities of this position include:

•            To be the first point of contact for all clinical referrals and follow ups into the Trust Pharmacy Team  via telephone, e-mail , letter or other electronic systems.

•            Manage the referral by entering and checking clinical records, details, and demographics, amending and updating when required

•            Refer all referrals to the right appropriate member of the pharmacy team.

•            To take good quality minutes at relevant pharmacy meetings. To provide timely draft and re-drafts of minutes to meeting Chair(s) prior to approval and Group dissemination

•            Disseminate relevant pharmacy circulars and memos on instruction.

•            Check the Pharmacy Inbox at least daily and forward queries or questions outside of own parameters to the most relevant pharmacy staff member.

•            Accurate and appropriate information is recorded within the service user’s clinical notes and/or using the Trust’s clinical information systems

•            To contribute to audits concerned with medicines management and pharmacy, this will include collecting and modifying data and carrying out questionnaires / surveys where necessary and interrogating and analysing results for reporting purposes

Working for our organisation

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of ‘outstanding’ for well-led and ‘good’ overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We’re really proud of this!

We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family,  Lincolnshire has a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visit beinlincolnshire.com to find out more.