Job summary
- Main area
- Digital Training
- Grade
- NHS AfC: Band 5
- Contract
- Fixed term: 10 months (Contract End May 2025)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 357-LN-380-25-A-QIA753
- Employer
- United Lincolnshire Teaching Hospitals NHS Trust
- Employer type
- NHS
- Site
- Lincoln County Hospital
- Town
- Lincoln
- Salary
- £31,049 - £37,796 pro rata, per annum
- Salary period
- Yearly
- Closing
- 19/08/2025 23:59
Employer heading
Digital Trainer and Test Analyst - Band 5
NHS AfC: Band 5
We recognise that outstanding care can only be delivered through our people. We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at ULTH.
We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals – people who put patients at the heart of everything they do and are ready to help us achieve our vision.
Our values guide everything we do. They are:
- Patient-centred – Putting patients at the heart of everything we do, listening and responding to their needs and wishes.
- Safety – Following ULTH and professional guidelines. Speaking up to make sure patients and staff are safe from harm.
- Excellence – Striving to be the best that we can be. Innovating and learning from others.
- Compassion – Caring for patients and their loved ones in ways we would want for our friends and family.
- Respect – Behaving and using language that demonstrates respect and courtesy to others. Zero tolerance to bullying, inequality, prejudice and discrimination.
If you believe in them too, then you are ready to join the ULTH team.
We’ve taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients.
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £710 million (22/23) and we employ nearly 8,600 people.
Our Board have recently agreed a new vision statement – “Outstanding Care Personally Delivered” – stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.
So, what is in it for you?
- Flexible working: Depending on the needs of your role, we will consider requests for flexible and/or part-time working for whatever reason you should need it. We recognise flexible working will not look the same for everyone, because it depends on the nature of the role and the needs of the individual.
Types of flexibility could include:
- Part-time - less than 37.5 hours per week.
- Off-site/remote working - working from home or other sites for part or all the week.
- Compressed hours – usually full-time hours but over fewer days or shifts.
- Staggered hours – having different start and finish times.
- Set shift patterns – to allow for predictability
- NHS Pension: A generous and flexible pension scheme with contributions from us as your employer fully protected against inflation and guaranteed by the government
- Annual Leave: Starting at 27 days a year, rising to 33 days after 10 years plus eight bank holidays (for staff covered by Agenda for Change) For Medical Workforce positions (Consultant and Specialty Doctor), the full-time entitlement commences from 32 days per annum. For all other Medical Workforce positions, the full-time entitlement commences from 27 days per annum.
- Bank working: The chance to work extra hours at enhanced rates and we will pay you weekly too, ideal if your income needs a quick boost.
In addition, there is more.
- Family & Childcare: Including on-site nurseries at Lincoln County Hospital and Pilgrim Hospital Boston, maternity, paternity, adoption & shared parental leave following a set period of employment.
- Health & Wellbeing: including counselling, mental health first aid, physiotherapy, eye tests.
- Learning & Development including Lincolnshire Talent Academy, leadership training, medical education, clinical education, Lincolnshire clinical research
- Financial support and benefits including Cycle2Work, car lease scheme, home electronics. Free on-site parking and free tea and coffee and the ability to save and borrow through your salary.
- Rewards & Recognition including staff awards, long service awards, retirement awards, examples of excellence and staff lottery.
Enjoy a better quality of life in one of the UK’s most welcoming counties. Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire welcomes everyone. Discover a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visit beinlincolnshire.com to find out more.
Job overview
An exciting opportunity has arisen to join our Digital Training Team. The post holder will deliver and evaluate training and support users in the workplace to both individuals and staff groups using face to face training, virtual and eLearning methods. Applicants with experience of delivering Clinical Systems are preferred but not essential. Experience of digital content design is preferred however, successful applicants will be expected to learn. As a Digital Trainer you will create engaging and interactive learning materials, including e-learning and instructional videos. The role will also be required to work as part of the testing team creating scripts and running test sessions. We are seeking a reliable, patient and adaptable person with excellent communication and interpersonal skills. Applicants should possess the ability to quickly learn complex tasks and be able to communicate this learning in a logical, concise and clear manner. The post holder will work autonomously to deadlines and manage your own workload.
Main duties of the job
You will be expected to work flexibly both in terms of your ability to travel between sites and provide training, support and knowledge to support the implementation and development of all elements of Digital Training and Testing being implemented within the Trust. To ensure that all users make full and effective use of Digital tools by evaluating and testing current and new software, as well as planning, developing, delivering and evaluating training courses/material.
Working for our organisation
Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.
United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.
Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.
Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.
This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.
The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).
Detailed job description and main responsibilities
To undertake IT training needs analysis in support of training required in projects by:
• establishing benchmarks for the training against which peoples competencies will be assessed (e.g. researching the results of other similar projects)
• taking part in the development and testing of assessment tools
• ensuring that trainees attending courses meet pre-requisite skill levels to undertake the course successfully
Responsible for delivering technology based training programmes for clinical and non-clinical systems across ULHT and the health community and to regularly review and update existing training programmes for all systems, in co-ordination with ULHT and departmental policies.
To establish and utilise the most appropriate method of delivery for all grades of staff, irrespective of IT skills up to and including executive levels e.g.
• one-to-one training sessions
• classroom and workplace based group sessions (presentations and hands on)
• webinar based training
• e-learning (design and development)
To undertake the role of module lead or site based lead for an existing clinical or non-clinical system and ensure that:
• any new releases of the software are assessed for any subsequent training implications
• manuals/materials are updated to reflect the changes
• they contribute to both internal and external meetings and provide constructive input to project teams
To undertake the role of lead trainer in the implementation of new software on an affected health community wide rollout basis. This will involve:
• representing the IT training department by attending and providing constructive input at regular project meetings as requested
• working with other business units including participating in working groups to encompass new ways of working and communicating information back to the team and team management
• co-ordinating train-the-trainer courses to ensure uniformity and understanding of the system
• ensure course plans/materials are ready for the effective delivery of training on the new software
To test, trial and learn new software (both clinical and non-clinical systems) in order to understand the functionality involved and how the software meets the needs of ULHT. To communicate any concerns or suggestions regarding the implementation of the software to the appropriate project manager, business change manager or lead trainer.
On learning the new software (clinical or non-clinical) to an in-depth knowledge the trainer will translate this into structured end-user training courses.
To design and develop appropriate training materials and techniques for all new systems e.g. e-learning, e-tutoring, e-training and to investigate new and innovative ways of delivering training in order to manage the major challenges ahead and meet the increasing demands of ULHT.
Person specification
Qualifications
Essential criteria
- Educated to degree level or equivalent level of knowledge or skill
- Formal Teaching or Training Qualification such as City & Guilds 7302/7307 Pt 1/7407 Pt 1 or equivalent relevant experience
- Evidence of Continued Professional Development
- English GCSE or equivalent Grade C or above
- ECDL (or equivalent)
Desirable criteria
- TAP certificate/s
- e-learning qualification (CELP or equivalent)
- City & Guilds 7302/7307/7407 Stage 2
- PGCE/Cert. Ed or equivalent
- Project Management qualifications such as Prince II foundation
- Advanced ECDL
Previous Experience
Essential criteria
- Relevant training experience in a formal or informal training situation
- Training a wide range of users on Microsoft applications and/or clinical systems/equivalent complex information systems
- Provision of end-user support on PC office packages and/or clinical systems/equivalent complex information systems
- Evidence of the development of high quality training programmes and syllabuses
- Experience of carrying out training needs analysis
Desirable criteria
- Relevant Digital Training experience
- Working experience within an NHS environment
- Experience of NHS clinical systems
- Experience of designing training needs analysis tools
- Experience of assessing training needs of clients
- Experience of e-learning tutoring
- Experience of e-learning design and creation
- Experience of working within a project implementation environment
Knowledge/Skills
Essential criteria
- Proven aptitude for teaching, instruction and training activities
- Excellent presentation, communication & inter-personal skills to liaise with healthcare professionals at all levels both within the trust and the health community
- An excellent understanding of generic Microsoft Windows products
- Highly organised and have the ability to prioritise workloads, meet deadlines and work effectively under pressure
- Advanced and accurate computer keyboard skills
- Able to deal with multiple learners at one time, to assess and monitor progress in the classroom whilst thinking ahead to the next element of the session
- Understanding of IT security and legislation surrounding confidentiality
Desirable criteria
- Analytical and problem solving skills
- Application of quality assurance in the workplace
- Working knowledge of a patient administration system or other clinical information system
- Evidence of ability to adapt to and understand new IT systems
- Knowledge of Caldicott principles
- Knowledge of Microsoft Office Publisher
Personal Attributes
Essential criteria
- Ability to lead, develop and work within a team environment
- Able to work under own initiative and judgement at all times
- Ability to prioritise own workload and that of mentored staff, exercising discretion as to the degree of urgency, importance and confidentiality
- Ability to be able to deal with and respond effectively to unplanned interruptions
- Ability to work with and across multiple services and or agencies
Specific Requirements
Essential criteria
- Ability to travel across all sites of ULHT
- Analytical and problem solving skills
- User knowledge of learning management systems
Desirable criteria
- Innovative
- Understanding of Change Management Issues
Employer certification / accreditation badges
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Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Richard Linder
- Job title
- Digital Transformation Manager
- Email address
- [email protected]
- Telephone number
- 07825 844444
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