Job overview

Develop and maintain effective communications systems via the Transfer of Care Hub to ensure that information on capacity is kept up to date and used to inform decision making. This data is likely to be highly complex, sensitive and contentious at times so sensitivity and sharing of information in a timely way will be critical, ensuring that organisational staff and system wide staff are informed in a co-ordinated approach. Examples of this are daily on call system calls which are highly political in nature.

Represent the trust at internal and external meetings

Report to the Head of Group Flow and Clinical Service Leads on a regular basis regarding key performance indicators

Act as an ambassador for the Trust in professional and public settings, with patients, relatives, visitors and staff.

Main duties of the job

To co-ordinate the use of resources throughout the System over a 24-hour period, 7 days a week

Lead and support the Transfer of Care Hubcentre staff with managing complex and sensitive situations and supporting staff and patients across the site. Manages staff, including recruitment, appraisal, CPD, performance management.

Dial in to system teleconferences, acting as TOCH point of contact, to represent and contribute to the discussion about current position and challenges, providing decision regarding appropriate actions that can be taken at that time. Autonomous decision making, with a commitment to act and have a level of permission to ensure this role is credible in the wider system.

Responsibility to act, following up and resolving issues associated with staffing if not achieved locally, including escalating relevant information.

Support patient flow team, monitoring activity and understanding of current position and potential changes to this, including external impact factors and actions that may be needed to remove blocks, supporting escalation for any referral issues.

Responsible for development and delivery of effective site management to meet agreed local and national performance targets and standards, within budget and resources available. Monitor Length of Stay and delays, ensuring all action is taken to support flow and encourage HOMEFIRST

The Operations Manager will act as Silver Commander in the event of a major/significant incident.

Working for our organisation

Lincolnshire Community and Hospitals NHS Group (LCHG) provides community, acute and specialist services to people in Lincolnshire and neighbouring counties.
 
Our Group is situated in the beautiful county of Lincolnshire, serving a population of more than 750,000 people. Lincolnshire is such a wonderful place to live and work with many opportunities to grow and develop as well as spend time on hobbies, activities and taking in local historic sites. Find out more on the Visit Lincolnshire website.
 
We provide services at Lincoln County Hospital, Grantham and District Hospital and Pilgrim Hospital, Boston, as well as running services from community hospital sites and other community locations across Lincolnshire.
 
Our combined organisations are some of the most complex NHS organisations in the country, with multiple sites across a predominantly rural and coastal location.
 
In common with many NHS organisations, we are faced with many challenges, however, we take extraordinary pride in building working environments where staff feel valued, cared for and part of a team. We are delighted this can be seen within the latest National Staff Survey results showing sustained and improved scores from both organisations.