Job summary
- Main area
- Adult Community
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 274-11847-AC
- Employer
- Lincolnshire Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- Lincolnshire Talking Therapies, Windsor House
- Town
- Louth
- Salary
- £24,465 per annum
- Salary period
- Yearly
- Closing
- 11/01/2026 23:59
Employer heading
Administrator
NHS AfC: Band 2
Job overview
This is an exciting opportunity to join an established Talking Therapies service as an Administrative Assistant for the Louth Talking Therapies Team. We are looking for an organized, flexible, efficient team player to join our busy, supportive service.
The successful applicant will be based at Windsor House supporting service delivery.
Duties include reception cover, book patient’s appointments, input data, other general office tasks. The service will provide regular supervision and training to support this.
You will require excellent communication, organisational and IT skills as well as having an exemplary telephone manner, with the initiative to work on your own at times.
Lincolnshire Talking Therapies is a successful Talking Therapies for anxiety and depression service that provides a stepped care model for the treatment of people with mild to moderate common mental health problems e.g., anxiety and depression in line with NICE guidelines.
Main duties of the job
To undertake reception and routine administration duties in support of clinical and non-clinical activity, ensuring a professional and efficient reception service is provided for all visitors including service users,
carers, contractors, external and internal stakeholders, along with site colleagues and teams.
To provide a high standard of service to all colleagues resulting in safe and effective treatments for service users & their families/carers
Support the provision of a flexible service
Duties provided within defined time standards
Compliance with appropriate legislation and LPFT policies
Feedback from colleagues and other stakeholders
Compliance with CQC standards
Accurate and appropriate information is recorded appropriately using the Trust’s information systems
Productivity targets are met
Working for our organisation
Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.
You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of ‘outstanding’ for well-led and ‘good’ overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We’re really proud of this!
We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.
Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visit beinlincolnshire.com to find out more.
Detailed job description and main responsibilities
· Please view the attached Job Description and Person Specification documents for complete details regarding this post.
To provide a welcoming and professional reception to the service and to ensure both telephone and personal/physical enquiries are dealt with in a prompt, polite, calm, confidential and efficient manner.
To provide administration duties including taking or relaying accurate messages, dealing with incoming and outgoing post, photocopying, room bookings and assisting with the effective dissemination of information as appropriate.
Communicate sensitively with any individual attending site, maintaining strict standards of confidentiality and professionalism, ensuring prompt attention in a professional and sensitive manner, assessing situations and seeking further information/support where required.
To ensure patient and staff confidentiality is maintained at all times adhering to Trust and national policy regarding same.
To manage workload under supervision, seeking advice when required, performing routine administrative tasks to support site teams when requested, to the acceptable standard of quality and accuracy.
To have a thorough working knowledge of electronic systems including email, SHARON, Clinical systems and Datix and to update these systems in a timely and accurate manner and in accordance with Trust policy.
Where needed or instructed, to assist in the scanning of documentation within the area of responsibility including the compilation of records for new patients, filing, archiving and using the tracer system in accordance with the Trust Records Management Policy.
Gather appropriate information from a variety of sources to input accurately onto a database.
Process referrals on to the IAPTus system and collect minimum data set information for patients prior to commencing treatment.
Type and produce letters, reports, faxes and e-mails to an accepted standard of quality and accuracy as required.
Assist in scheduling of appointments and diary management as appropriate using IAPTus to schedule assessment and treatment appointments.
To assist with the distribution and collation of information around referrals, waiting lists and other statistics to ensure optimum usage of facilities and assist the team co-ordinator in monitoring statistics
thus ensuring statutory performance and contracting data is up to date.
To participate in Supervision and appraisal in line with Trust policy.
To ensure all work is undertaken in line with Trust and national policy.
To recognise the need for flexibility and be willing to undertake extra duties (for example minute taking and ordering) as and when required that are commensurate with the grade and responsibilities of the
post including providing support for other teams based on site or other administration staff.
Due to the UKVI immigration changes we are no longer able to offer sponsorship for this role. Please provide details of the visa type and expiry date in your application. Failure to provide the required information will result in your application being rejected.
Person specification
Skills
Essential criteria
- Understands Code of Conduct in relation to Data Protection and Information Governance.
- Organise and plan straightforward activities relating to own workload on a day to day basis, some on going, adjusting own workload in response to prevailing circumstances.
- Managing own activity within sphere of responsibility. Ability to accurately input confidential data onto a database
- Excellent telephone manner
- Able to use own initiative
- Able to communicate with Service Users
- Resilience to difficult and sometimes potentially upsetting situations
- Able to be flexible if required
Qualifications
Essential criteria
- GCSE English Grade C or above or Grade 4 or above
- NVQ 2 or equivalent qualification and/or previous experience in similar role
- Conversant with Microsoft Office, particularly Word/Excel/PowerPoint/electronic diary management
- Word processing/IT skills
Experience
Essential criteria
- Has worked in a busy office environment
- Customer service experience
Desirable criteria
- Administrative experience within an NHS setting
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Chris Daubney
- Job title
- Clinical Team Manager
- Email address
- [email protected]
- Telephone number
- 01507 607383
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