Job vacancy: Lived Experience Lead, Lincolnshire Partnership NHS Foundation Trust, Sleaford

Job summary

Main area: Experience of Care Team
Grade: NHS AfC: Band 6
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 274-11641-COR

Employer: Lincolnshire Partnership NHS Foundation Trust
Employer type: NHS
Site: Unit 9
Town: Sleaford
Salary: £38,682 - £46,580 per annum
Salary period: Yearly
Closing: 12/09/2025 23:59

Lived Experience Lead

NHS AfC: Band 6

Detailed job description and main responsibilities

Your role will include:

This post will work alongside the Experience of Care Team to ensure that meaningful lived experience expertise is embedded in the processes of collating and understanding patients and carer feedback and informs the quality improvement and assurance work.

The postholder will ensure the voice of our patients, service users and carers is core to the delivery of the Chief Nursing Officer's portfolio (including patient safety, experience of care, compliance and quality improvement) and will support the quality priorities in the Trust strategy to be person centred, evidence led, trauma informed, and strengths based.

The postholder will have a central role in ensuring the voice of lived experience is sought, heard, acted on and embedded within all aspects of Quality Assurance including to the Board of Directors and Executive Team through the Chief Nursing Officer and the Directors of Nursing.

To be involved in the planning of quality improvement work as appropriate bringing in lived experience to ensure the voice of patients, service users and carers is heard and embedded in Continuous Quality Improvement and Quality Assurance (throughout the life cycle of the project).

To represent the Trust on local and national forums and networks, and feedback to the wider Experience of Care team.

Provide leadership and participation in relevant internal and external working groups and giving advice and sharing expertise / support and championing the importance of Experience of Care.

To lead by example to act as a champion for patients, service users and carers.

To use lived experience expertise to assist the Experience of Care team through providing peer review of complaint responses.

To establish and chair a complaint learning forum to review the quality of complaint processes and responses.

Person specification

Qualifications

Essential criteria

Educated to Degree Level or equivalent experience demonstrable through level of competence and knowledge
Evidence of continued training and professional development in relevant subject area

Desirable criteria

Training in mental health, learning disabilities or autism
Qualification in Quality Improvement
Accessible information training for example easy read or Makaton

Experience

Essential criteria

Lived experience of mental health, learning disability, dementia or autism (personal or carer) and supporting others to ensure their voices are heard
An understanding of NHS care structures, information flows within the NHS and medical terminology
Experience of co-designing and co-producing projects with multiple stakeholders including NHS colleagues, VCSE, commissioners, service users, carers and their families
Experience of developing action plans and monitoring
Experience of building relationships and communicating with a wide range of public and staff through different media (verbal and written)
Experience in designing complex questionnaires, data collection sheets and patient surveys to capture qualitative and quantitative data and information for large projects
Experience of leading and implementing strategy within health or social care settings, or equivalent

Desirable criteria

Knowledge of quality improvement and research methodology
Experience of leading meetings and setting agendas

Skills

Essential criteria

Ability to draw on own lived experience & collate other lived experience views and knowledge to influence policy, strategy and oversight of quality
Ability to build strong working relationships and communicate effectively with staff at all levels, both clinical and non-clinical and to facilitate effective co-produced outcomes
Excellent organisational skills and have the ability to analyse qualitative and quantitative information.
Ability to write clear reports and incorporate statistical information appropriately
Ability to use word processing applications in databases and/or spreadsheets
Demonstrable ability to be adaptable and flexible in achieving set objectives and specified targets
Ability to work to tight deadlines, under pressure and to prioritise own work streams
Excellent verbal and written communication skills
Ability to adapt communication style if barriers to understanding and/or expression are present
Ability to be empathic and offer reassurance
Excellent interpersonal skills with polite, pleasant and understanding manner
Ability to adapt to meet changing requirements and needs

Desirable criteria

High level of computer literacy, Power Point, Excel, SPSS etc
Knowledge of different forms of feedback and the NHS complaint process

We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.

Defence Employer Recognition Scheme (ERS) - Gold

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name: Martina Clark
Job title: Deputy Director of Nursing and Professions
Email address: [email protected]
Telephone number: 07934 159712

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Job summary

Employer heading

Lived Experience Lead

NHS AfC: Band 6

Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

Qualifications

Essential criteria

Desirable criteria

Experience

Essential criteria

Desirable criteria

Skills

Essential criteria

Desirable criteria

Employer certification / accreditation badges

Applicant requirements

Documents to download

Further details / informal visits contact

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