Job summary
- Main area
- Admin
- Grade
- NHS AfC: Band 4
- Contract
- 12 months (12 months fixed term)
- Hours
- Part time - 16.5 hours per week
- Job ref
- 391-RFL-8141582
- Employer
- Royal Free London NHS Foundation Trust
- Employer type
- NHS
- Site
- Barnet and Chase Farm Hospitals
- Town
- Barnet
- Salary
- £33,262 - £36,027 per annum inclusive of HCAS ( pro rata )
- Salary period
- Yearly
- Closing
- 07/09/2026 23:59
Employer heading
Band 4 Patient Navigator/Administrator
NHS AfC: Band 4
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.
Click here to view our video Welcome to the Royal Free
Royal Free London NHS Foundation Trust is committed to fair and transparent recruitment and requires applicants to provide accurate information, as misleading details may affect their application or employment and may be verified in line with the Fraud Act 2006. For further information please visit https://royalfree.pagetiger.com/cuuomnr/1.
Job overview
To provide comprehensive administrative and operational support to Therapy Services, ensuring the efficient coordination of clinical and non-clinical activities. The role requires the ability to work independently, prioritise workloads, and act as a key point of contact for administrative and operational matters within Therapy Services.
KEY WORKING RELATIONSHIPS
This involves working closely with all key members of the multi-disciplinary team within primary and secondary care and service users relating to the specialty they cover to ensure all patients receive a consistent and effective service.
Main duties of the job
Main duties of the job :
· APP clinic and outpatient clinic administration.
· Recruitment, onboarding and leaver process coordination.
· RTT validation and performance reporting.
· e-Roster and workforce administration support.
· Room bookings, locker management and resource allocation.
· Minute taking and administrative support for the Therapy Leadership Team and Operational Managers.
Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts with over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Detailed job description and main responsibilities
Please see attached Job Description for more information about this role and working at royal free London NHS foundation Trust
Person specification
Royal Free World Class Values
Essential criteria
- • Demonstrable ability to meet the Trust Values
Education and professional qualifications
Essential criteria
- • RSA 2 or RSA 3 word processing/typing or equivalent experience
- • English and Maths at GCSE level or equivalent
Desirable criteria
- • Diploma level qualification or equivalent experience
- • Knowledge of medical terminology
- • Courses / further study attended to demonstrate evidence of personal development
Experience
Essential criteria
- • Previous experience of working with the public and/or patients in a healthcare environment
- • Experience of interaction with all levels of staff
- • Previous administrative and organisational experience
- • Experience of managing and prioritising own workload and working to deadlines
- • Experience of dealing with non-routine and complex Problems
- • Previous experience in Minute taking.
Desirable criteria
- • Knowledge of NHS issues and experience of working in the NHS
- • Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access
- • Understanding of Confidentiality and Data Protection Act.
Skills and aptitudes
Essential criteria
- • Excellent written and verbal communication skills
- • Effective teamworking
- • Excellent organisational skills with meticulous attention to detail
- • Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- • Understanding patient confidentiality
Desirable criteria
- • Knowledge of Cerner
- • Awareness of National and Trust pathway targets (such as 18 week RTT target)
- • Ability to confidently interact and share knowledge with staff at all levels
- • Proof of continuous learning and development
- • Ability to learn and assimilate information quickly
- • Ability to use databases
Others
Essential criteria
- • Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- • Ability to work without direct supervision
- • Reliability – good time keeping
Desirable criteria
- • Ability to work flexibly to accommodate peaks and troughs of activity
Personal qualities and attributes
Essential criteria
- • Ability to maintain excellent communication channels and good customer services
- • Maintain a high level of professionalism in manner
- • Ability to work under pressure and use own initiative to prioritise tasks
- • Good interpersonal skills having a friendly and approachable manner
- • Proactive, forward-thinking, quick problem solving attitude
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Olivera Nikolic
- Job title
- Service manager
- Email address
- [email protected]
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