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Job summary

Main area
Administrative Services
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Part time - 30 hours per week
Job ref
391-RFL-8138033
Employer
Royal Free London NHS Foundation Trust
Employer type
NHS
Site
Barnet and Chase Farm hospitals
Town
Barnet
Salary
£30,630 - £32,346 per annum inclusive of HCAS pro rata
Salary period
Yearly
Closing
23/07/2026 23:59

Employer heading

NHS

Band 3 Surgical Appliance Assistant / Administrator

NHS AfC: Band 3

Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community.  This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.

Click here to view our video Welcome to the Royal Free

Royal Free London NHS Foundation Trust is committed to fair and transparent recruitment and requires applicants to provide accurate information, as misleading details may affect their application or employment and may be verified in line with the Fraud Act 2006. For further information please visit https://royalfree.pagetiger.com/cuuomnr/1.

 

Job overview

An opportunity has arisen for an enthusiastic and well-motivated individual to join Therapy Services in the post of Surgical Appliance Assistant/ Administrator. This post is based at Barnet and Chase Farm hospitals, with occasional cross cover at Royal Free Hospital. We are seeking to appoint a dynamic individual to work within our busy service. Applicants should be able to demonstrate evidence of their organisational skills, be a committed team player with the ability to prioritise their own workload, and to work independently. Excellent communication and interpersonal skills are essential for this role.

This role is 30 hours a week and will be cross site between Barnet and Chase Farm Hospital

Main duties of the job

· To assist the Orthotic manager in the delivery of the Surgical appliances service to patients.

· To provide administrative support for the Surgical appliance department.

· To ensure a high quality, friendly and efficient frontline service to patients and staff, contributing to regular needs analysis, service review and effective management of patient complaints and queries.

· To be responsible for the provision and fitting of prescribed Orthoses under the guidance of the Orthotic manager. After appropriate training and competency attainment the post holder will be required to work without direct supervision.

· To provide prescribed orthotics to patients who have been previously

assessed by any Allied Health Professionals, Medical or Senior nursing

team, Orthotic manager, Orthotist.

· To provide alternative or repeat orthoses without the direct supervision

but under the direction of the relevantly qualified Orthotic manager or

Orthotist.

· To document and report back the orthotic provided and the patient’s response to this in the relevant records in line with national and local standards. · To undertake routine maintenance checks of clinical areas and equipment within designated clinical areas.

Working for our organisation

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Detailed job description and main responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person specification

Education & professional Qualifications

Essential criteria
  • Maths and English to GCSE level or equivalent
Desirable criteria
  • Higher education qualification (eg NVQ)

Royal Free World Class Values

Essential criteria
  • Demonstrable ability to meet the Trust Values

Experience

Essential criteria
  • Previous experience of working with the public
  • Experience of administrative work
  • Experience of working in a team
Desirable criteria
  • Previous experience working with people within healthcare or customer service role

Skills and aptitudes

Essential criteria
  • Ability to work under pressure and prioritise between urgent and routine tasksility to work under pressure and prioritise between urgent and routine tasks
  • Ability to work as part of a team
  • Good time management skills
  • Able to prioritise between urgent and routine tasks
  • Able to work flexibly
  • Able to demonstrate strong interpersonal skills
  • Ability to work alone and use initiative
  • Ability to communicate effectively and efficiently in writing
  • Proficient with computers, including use of MS Word, Excel and Powerpoint
  • Good organisational skills
Desirable criteria
  • An understanding of role of therapies and how admin can support this

Personal Qualities & attributes

Essential criteria
  • Aware of own limitations
  • Demonstrates assertiveness
  • Self-motivated
  • Pays attention to detail

Others

Essential criteria
  • Able to comply with trust manual handling guidelines

Employer certification / accreditation badges

Nursing TimesApprenticeships logoNo smoking policyPositive about disabled peopleDisability confident employerTimewise PartnerCare Quality Commission - Requires improvementEnei MemberArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Monica Taher
Job title
Orthotics & Surgical Appliances Manager
Email address
[email protected]
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