Job summary
- Main area
- Maternity
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 391-RFL-7351274
- Employer
- Royal Free London NHS Foundation Trust
- Employer type
- NHS
- Site
- Graseby House
- Town
- Barnet
- Salary
- £29,651 - £31,312 Per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 10/09/2025 23:59
Employer heading
Band 3 Clerical Administrator- Maternity Booking Office
NHS AfC: Band 3
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Click here to view our video Welcome to the Royal Free
Job overview
The booking office administrator is responsible for providing and delivering a high standard of customer care to pregnant women in conjunction with the community midwifery teams across the Royal Free Maternity Services.
The post-holder must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data. The post holder must accurately and in a timely manner enter such information on the computerised patient information system, to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate patient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait).
The post-holder must undertake effective forward planning, to ensure that the administrative needs of the service are met and must carry out a range of effective administration processes to support the delivery of high quality patient care.
The clinic administrator will not be directly supervised on a day-to-day basis and is responsible for the management and prioritisation of their own workload.
Main duties of the job
• To provide a high level of service for patients during the antenatal booking period
• To demonstrate sensitivity, tact and diplomacy where appropriate, for example when acting as a first point of contact to distressed or anxious relatives.
• To answer the telephone and take messages, answer or refer queries as appropriate.
• To provide a confidential and high standard of administrative support to the service, particularly supporting the community midwifery teams with tasks such as booking appointments, ordering scans and liaising with midwives accordingly to ensure that a high standard of patient care is maintained.
• To be responsible for ensuring that all documentation relating to a patient’s episode of care is accurately completed and filed (according to documented process and guidelines).
• To access the “National Spine” to ensure accurate retrieval of patients NHS number when required and enter onto the relevant system (i.e. PAS and Maternity CMIS system).
• To provide weekly and monthly activity figures, as required.
• To monitor Clinical Coding within the required timeframes, ensuring that data recorded is of a high quality.
· To record in real time whenever a patient’s care has been transferred to a different consultant or treatment function, paying close attention to accuracy and detail when doing so.
• To provide ad hoc cross-cover, as required, during the absence of ward administrators on other wards.
Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Detailed job description and main responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust
Person specification
Application
Essential criteria
- • Demonstrable ability to meet the Trust Values
- • NVQ Level 3 or Equivalent
- • Experience of working in a public/patient facing role
- • Clear and concise verbal and written communication skills
- • Good level of computer literacy skills in Microsoft Word, Excel and databases
- • Flexible and adaptable to the changing needs of the service
- • Ability to work within a multidisciplinary team
- • Time management and organisational skills
- • Excellent interpersonal skills with the ability to relate to people at all levels
Desirable criteria
- • Previous work experience in a healthcare setting
Second criteria
Essential criteria
- • Ability to use initiative and problem solve, in a busy clinical environment
- • Typing and data entry skills
- • Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious.
- • The ability to manage conflict and identify where escalation to senior staff is necessary
Desirable criteria
- • Experience of working with Cerner, or similar electronic Patient Administration Systems
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Jacques Bolt
- Job title
- Maternity Team Leader
- Email address
- [email protected]
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