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Job summary

Main area
Medical Specialities
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
391-RFL-8243976
Employer
Royal Free London NHS Foundation Trust
Employer type
NHS
Site
Barnet Hospital
Town
Barnet
Salary
£33,262 - £36,027 per annum inclusive of HCAS
Salary period
Yearly
Closing
05/10/2026 23:59

Employer heading

NHS

Band 4 Patient Pathway Navigator Oncology - Barnet

NHS AfC: Band 4

Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community.  This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.

Click here to view our video Welcome to the Royal Free

Royal Free London NHS Foundation Trust is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.

If incorrect or misleading information is identified, this may affect the progression of an application, any employment offer, or continued employment. As part of our due diligence, the company may verify the information provided by applicants and take appropriate action where necessary.

We do not charge applicants any fees at any stage of the recruitment process, including applications, interviews, sponsorship arrangements, pre-employment checks, or employment offers. All vacancies are advertised through TRAC/NHS Jobs and candidates are assessed solely on their skills, qualifications, experience, and suitability for the role. If you are asked to make a payment in connection with an NHS job opportunity, please treat this as suspicious and contact the organisation directly using the details published on our official career's website

Applicants can refer to the Fraud Act 2006 for further information: https://www.legislation.gov.uk/ukpga/2006/35/contents

 

Job overview

Patient Pathway Navigator Band 4 – Oncology Barnet Hospital Site

We are looking for a patient pathway navigator to join our dynamic team in the Oncology Department of Barnet Hospital. Our team has pioneered the implementation of the new patient pathway roles with great success – and if you feel you could contribute to our continuing to provide a vital, efficient, much praised and empathetic service for our patients we would be delighted to hear from you.  The role would be based at Barnet Hospital and would be working as an integral member of the Clinical/Admin team consisting of three Medical Oncology Consultants, one SPR, a Research Nurse and two CNSs.  You would be an important part of the team providing cohesive and efficient administrative support along with attending team meetings, MDTs and clinics.  You would be part of the patient pathway from referral to discharge and would be the patients’ first port of call when they need guidance through what is often a difficult and distressing time in their lives. 

  • Meticulous attention to detail and the ability to see tasks through to completion
  • Excellent written and verbal communication skills
  • Professional and empathetic manner both in person and on the telephone
  • Understanding of the importance of teamwork, supporting your colleagues and covering their roles in their absence.  

Main duties of the job

The role of the Clinical Pathway Administrator is to work as part of the Oncology Team here at the Barnet Hospital Site to ensure that all administrative functions for patients from the time of GP referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients’ journey. Where a patient has multiple specialist needs, the Clinical Pathway Administrator will assist the patient in coordinating their pathways to reduce multiple appointments across the Trust.

KEY WORKING RELATIONSHIPS

 This involves working closely with all key members of the multi-disciplinary team within primary and secondary care and service users relating to the specialty they cover to ensure all patients receive a consistent and effective service.

Key contacts include:  Consultants

  • Medical, nursing and therapy teams
  • Divisional and operational managers
  • Outpatient Appointment Centre (OAC)
  • Admissions team
  • Diagnostics and imaging departments
  • Ward administrators
  • CNSs and MDT teams
  • Phlebotomy and pathology
  • Clinic reception and clinic nurses
  • Patient navigators and clinical pathway administrators
  • Clinical team PAs
  • Team leaders
  • GPs
  • Other external agencies (e.g. other hospitals, social services, police)

Working for our organisation

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
 
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
 
For more information please follow link https://www.royalfreelondonjobs.co.uk/
 

Detailed job description and main responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

 

Person specification

Royal Free World Class Values

Essential criteria
  • Demonstrable ability to meet the Trust Values

Education and professional qualifications

Essential criteria
  • RSA 2 or RSA 3 word processing/typing or equivalent experience
  • Knowledge of medical terminology
  • English and Maths at GCSE level or equivalent
Desirable criteria
  • Diploma level qualification or equivalent experience
  • Courses / further study attended to demonstrate evidence of personal development

Experience

Essential criteria
  • Previous experience of working with the public and/or patients in a healthcare environment
  • Experience of interaction with all levels of staff
  • Previous administrative and organisational experience
  • Experience of dealing with non-routine and complex problems
Desirable criteria
  • Experience of managing and prioritising own workload and working to deadlines

Personal qualities and attributes

Essential criteria
  • Ability to maintain excellent communication channels and good customer services
  • Maintain a high level of professionalism in manner
  • Ability to work under pressure and use own initiative to prioritise tasks
  • Ability to work flexibly to accommodate peaks and troughs of activity
Desirable criteria
  • Proactive, forward-thinking, quick problem solving attitude
  • Good interpersonal skills having a friendly and approachable manner

Employer certification / accreditation badges

Nursing TimesApprenticeships logoNo smoking policyPositive about disabled peopleDisability confident employerTimewise PartnerCare Quality Commission - Requires improvementEnei MemberArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Tara Wilson
Job title
Service Manager
Email address
[email protected]
Additional information

 

 

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