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Job summary

Main area
Outpatients
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (2 shift patterns, alternative weeks (if service allows); 0800-1600 & 1000-1800)
Job ref
391-RFL-6971799-B
Employer
Royal Free London NHS Foundation Trust
Employer type
NHS
Site
Barnet Hospital
Town
Barnet
Salary
£29,176 - £30,225 per annum inclusive of HCAS
Salary period
Yearly
Closing
01/07/2025 23:59

Employer heading

NHS

Band 3 Outpatient Front of House Receptionist

Band 3

Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community.  This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Click here to view our video Welcome to the Royal Free


 

Job overview

 To provide a courteous reception service to patients and clinicians in line with office
procedures, contributing to the overall efficient and effective running of designated
outpatient clinics.
 To work closely with Supervisor, nursing and medical staff to ensure that any
issues in clinic are raised immediately to maintain an excellent level of service to
patients.
 The post-holder will work as part of the Outpatient’s team, ensuring and efficient,
high quality and timely service is provided. This includes providing a welcoming
and professional service to patients
 To manage the booking of designated new & follow up clinics and ensure that
these are booked efficiently and that any booking issues are raised immediately
with supervisor , Service and medical staff to ensure patient care is not
compromised.

Main duties of the job

We are looking for an Out-patient Front of House Receptionist to support Out-patient department. The successful candidate will be expected to provide a courteous reception service to patients and clinicians, work closely with nursing and medical staff, manage the booking of designated follow up appointments and work effectively as part of the out-patient team.

The successful candidate is required to be able demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have proven experience of working in with the public in an administrative position. You will be expected to give excellent customer care in a busy and high pressured working environment, working across multiple out-patient clinic locations. You should also have excellent communication and interpersonal skills and a high attention to detail and accuracy. Working shifts are 8am- 4pm and 10am-6pm - Monday to Friday.

If you believe you meet the criteria of the person specification and would like to join the Royal Free at this time, we would be interested in receiving your application.

To find out more about working at the Royal Free please visit our website. Previous applicants need not apply.

Working for our organisation

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Detailed job description and main responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. 

*Sponsorship is not offered for the post*

 

Person specification

Royal Free World Class Values

Essential criteria
  • Demonstrable ability to meet the Trust Values

Education & professional Qualifications

Essential criteria
  • Good general education, including GCSE English grade “C” or above, or equivalent

Experience

Desirable criteria
  • Significant experience in a role which combines administration and working with the public, preferably in the NHS or similar.
  • Knowledge / experience of computer systems

Skills and aptitudes

Essential criteria
  • Excellent customer care skills, including ability to use judgement, tact & diplomacy
  • A high degree of accuracy and attention to detail
  • Experience of prioritising own workload in a highly pressured working environment
  • Knowledge of patient confidentiality and the Data Protection Act
Desirable criteria
  • Ability to successfully manage and resolve difficult situations
  • Excellent telephone manner
  • Excellent communication skills, both written and spoken
  • Effective interpersonal skills, to liaise and negotiate with people/staff at all levels
  • Good IT skills, including proficiency in the use of windows based applications
  • Excellent organisational skills
  • Experience of record keeping
  • Experience of using own initiative to help solve a problem or improve a service
  • Experience of team working

Employer certification / accreditation badges

Nursing TimesApprenticeships logoNo smoking policyPositive about disabled peopleDisability confident employerTimewise PartnerCare Quality Commission - Requires improvementEnei MemberArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Ijeamaka Anyanwu
Job title
Outpatient Service Manager
Email address
[email protected]
Telephone number
0208 216 5302
Additional information

Name: Fatima Pereira

Job title: Assistant Service Manager

Email address: [email protected]

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