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Job summary

Main area
Paediatrics
Grade
NHS AfC: Band 4
Contract
Permanent: Cross cover at CFH when required
Hours
Full time - 37.5 hours per week
Job ref
391-RFL-7525745
Employer
Royal Free London NHS Foundation Trust
Employer type
NHS
Site
Graseby House
Town
Barnet
Salary
£32,199 - £34,876 per annum inclusive of HCAS
Salary period
Yearly
Closing
19/12/2025 23:59

Employer heading

NHS

Clinical Pathway Navigator

NHS AfC: Band 4

Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community.  This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Click here to view our video Welcome to the Royal Free


 

Job overview

The postholder will support patients through their hospital care journey, providing the patient with a single named point of contact who will co-ordinate their care.

Work as part of a team within a dedicated speciality/patient group to ensure that all administrative functions for patients from the time of GP referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients’ journey. Where a patient has multiple specialist needs, assist the patient in co-ordinating their pathways to reduce multiple appointments across the Trust. This role will be at base at Graseby House Barnet and may require cross cover at Chase Farm. 

Main duties of the job

We are currently recruiting for a Pathway Navigator to join our team in Paediatrics outpatient department 

The Pathway Navigator shall be responsible for the provision of a quality patients’ pathway.

In this role you will be responsible for:

  • Understands and follows the administrative input required to support the patient’s standard clinical pathways from the time the patient is referred through to discharge.
  • Co-ordinates all administrative processes for each patient’s pathway to ensure it is managed smoothly and within agreed time frames.
  • Ensure all patient demographics and contact details are kept up to date on Cerner.
  • When accessing patient records ensure computerised tracking systems are used appropriately.
  • Attend and participate in meetings relevant to the role as required.
  • Provide patient navigation services for satellite and off-site locations where required.
  • Check with Admissions on a regular basis that patients have been added appropriately to the elective waiting list.
  • Provide cross-cover for other patient navigators to ensure a consistent and effective administration service is always maintained.
  • Process confidential patient-sensitive documentation to and from patients, other healthcare professionals and external agencies.
  • Deal with concerns/complaints as appropriate, immediately escalating where necessary to the appropriate manager for prompt action.

 

Working for our organisation

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle.

From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.

For more information please follow link https://www.royalfreelondonjobs.co.uk/ 

Detailed job description and main responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person specification

Education and professional qualifications

Essential criteria
  • RSA 2 or RSA 3 word processing/typing or equivalent experience
  • Knowledge of medical terminology
  • English and Maths at GCSE level or equivalent
Desirable criteria
  • Diploma level qualification or equivalent experience
  • Courses / further study attended to demonstrate evidence of personal development

Experience

Essential criteria
  • Previous experience of working with the public and/or patients in a healthcare environment
  • Experience of interaction with all levels of staff
  • Previous administrative and organisational experience
  • Experience of dealing with non-routine and complex problems
Desirable criteria
  • Experience of managing and prioritising own workload and working to deadlines

Skills and aptitudes

Essential criteria
  • Excellent written and verbal communication skills
  • Excellent organisational skills with meticulous attention to detail
  • Excellent customer care practice, being polite, sympathetic, patient and diplomatic
  • Understanding patient confidentiality
Desirable criteria
  • Knowledge of Cerner
  • Awareness of National and Trust pathway targets (such as 18 week RTT target)
  • Ability to confidently interact and share knowledge with staff at all levels
  • Proof of continuous learning and development
  • Ability to learn and assimilate information quickly
  • Ability to use databases

Employer certification / accreditation badges

Nursing TimesApprenticeships logoNo smoking policyPositive about disabled peopleDisability confident employerTimewise PartnerCare Quality Commission - Requires improvementEnei MemberArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Alice Ramos
Job title
Paediatrics Clinical Pathway Manager
Email address
[email protected]

If you have problems applying, contact

Address
Service Excellence Team
Telephone
If you have any queries, please contact NLPSS Recruitment Helpdesk tel. 020 3758 2060
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