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Job summary

Main area
Womens and Neonates
Grade
4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
391-RFL-8234592
Employer
Royal Free London NHS Foundation Trust
Employer type
NHS
Site
Graseby House, Barnet Hospital
Town
Barnet
Salary
£33,262 - £36,027 Per annum inclusive of HCAS
Salary period
Yearly
Closing
11/10/2026 23:59

Employer heading

NHS

Band 4 Team Leader

4

Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community.  This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.

Click here to view our video Welcome to the Royal Free

Royal Free London NHS Foundation Trust is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.

If incorrect or misleading information is identified, this may affect the progression of an application, any employment offer, or continued employment. As part of our due diligence, the company may verify the information provided by applicants and take appropriate action where necessary.

We do not charge applicants any fees at any stage of the recruitment process, including applications, interviews, sponsorship arrangements, pre-employment checks, or employment offers. All vacancies are advertised through TRAC/NHS Jobs and candidates are assessed solely on their skills, qualifications, experience, and suitability for the role. If you are asked to make a payment in connection with an NHS job opportunity, please treat this as suspicious and contact the organisation directly using the details published on our official career's website

Applicants can refer to the Fraud Act 2006 for further information: https://www.legislation.gov.uk/ukpga/2006/35/contents

 

Job overview

This role provides effective and efficient administrative and operational support to the Women's Clinical Management Group across Barnet and Chase Farm Hospitals. The post holder will play a key role in supporting the day-to-day management of the department, including staff and resource coordination, while ensuring the smooth delivery of administrative services within maternity.

Main duties of the job

The post holder will play a key role in the day-to-day operational management of the department, ensuring the delivery of efficient and effective administrative support services. Responsibilities include overseeing the collation and production of departmental performance data and service measures and promoting the effective use of IT to enhance service delivery. The role will support the organisation and preparation of clinics and appointments to maximise efficiency, provide guidance and support to administrative staff, and help foster effective communication across the department. Working closely with the Assistant Service Manager, the post holder will contribute to continuous service improvement, maintain quality standards, provide training and support to colleagues, and develop expertise in maternity systems to act as a departmental resource when required.

The post holder will also undertake supervisory and managerial responsibilities, deputising for the Assistant Service Manager as required. This includes supporting the management of administrative staff, allocating workloads, authorising annual leave, arranging service cover, maintaining staff records, and contributing to appraisals and training. The role requires the ability to work independently, particularly when handling sensitive information and statistical data, while maintaining strict confidentiality and compliance with data protection requirements.

Working for our organisation

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Detailed job description and main responsibilities

Please see the attached Job description and person specification for more information on working at The Royal Free London.

Person specification

Education and professional qualifications

Essential criteria
  • GCSE or equivalent in 5 or more subjects including Maths and English.
Desirable criteria
  • Educated to ‘A’ level Standard

Royal Free World Class Values

Essential criteria
  • Demonstrable ability to meet the Trust Values

Experience

Essential criteria
  • Have used Microsoft packages (Including Excel, Outlook and word).
  • Experience of extracting reports from various databases.
  • Relevant experience of working in an environment with the Public.
Desirable criteria
  • Experience of supervising staff
  • Working in a healthcare environment

OtherKnowledge

Essential criteria
  • Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
  • Ability to work without direct supervision
  • Reliability – good time keeping
  • Knowledge of spreadsheets and other Microsoft packages
Desirable criteria
  • Ability to work flexibly to accommodate peaks and troughs of activity
  • Knowledge of NHS procedures and National Targets assessments.

Skills and aptitudes

Essential criteria
  • Excellent written and verbal communication skills
  • Ability to prioritises workloads, own work and that of others
  • Good numerical skills with the ability to be accurate.
  • Good keyboard skills
  • Excellent organisational skills with meticulous attention to details.
  • Excellent customer care practice, being polite, sympathetic, patient and diplomatic
  • Understanding patient confidentiality
Desirable criteria
  • Ability to analyse statistical data. Ability to use databases
  • Motivational skills
  • Knowledge of Cerner
  • Awareness of National and Trust pathway targets (such as 18 week RTT target)
  • Ability to confidently interact and share knowledge with staff at all levels
  • Proof of continuous learning and development
  • Ability to learn and assimilate information quickly

Personal qualities and attributes

Essential criteria
  • Ability to maintain excellent communication channels and good customer services
  • Maintain a high level of professionalism in manner
  • Ability to work under pressure and use own initiative to prioritise tasks
  • Good interpersonal skills having a friendly and approachable manner
  • Proactive, forward-thinking, quick problem solving attitude

Employer certification / accreditation badges

Nursing TimesApprenticeships logoNo smoking policyPositive about disabled peopleDisability confident employerTimewise PartnerCare Quality Commission - Requires improvementEnei MemberArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Jacques Bolt
Job title
Clinical Pathway Manager
Email address
[email protected]
Telephone number
02037582022
Additional information

Extension: 59637

If you have problems applying, contact

Address
Service Excellence Team
Telephone
If you have any queries, please contact NLPSS Recruitment Helpdesk tel. 020 3758 2060
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