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Job summary

Main area
Residential services
Grade
WOS Grade D1
Contract
Fixed term: 12 months (Secondment cover)
Hours
Full time - 37.5 hours per week (9am-5pm Monday to Friday. Based at Graseby House, High Barnet)
Job ref
391-RFL-8151652
Employer
Royal Free London Property Services Limited
Employer type
Private Sector
Site
Graseby House, High Barnet
Town
Barnet
Salary
£34,960 per annum
Salary period
Yearly
Closing
29/07/2026 23:59
Interview date
18/08/2026
Royal Free London Property Services Limited logo

WOS Grade D1 Accommodation Officer - Graseby House WOS (D)

WOS Grade D1

RFL Property Services (RFLPS) is a wholly owned subsidiary company of the Royal Free London NHS Foundation Trust (the “RFL Group”). We work in partnership with the RFL Group and multiple other NHS organisations to support and promote good clinical outcomes, enhance patient experience, and enable staff to deliver world class care.
 
Our vision is simple yet ambitious: to transform the way healthcare estate and operational services are delivered within the NHS and connect people who care through world class spaces.
 
Since incorporation in 2018, we have grown rapidly, currently managing a portfolio of over 120 properties and delivering services across multiple NHS Trusts. We have been recognised for our efforts in the industry by winning IHEEM and Building Better Healthcare Estates & Facilities Team of the Year and gaining ISO accreditation for several of our services.
 
The Royal Free London NHS Foundation Trust, our “parent” Trust, is one of the biggest NHS Trusts in the UK, delivering care to more than 2 million people a year through our 4 main hospital sites Barnet, Chase Farm, Royal Free and North Middlesex Hospital. 
 
RFL Property Services offer Wholly Owned Subsidiary Terms and Conditions and the RFL Group Terms and Conditions (Agenda for Change) do not apply to this vacancy.
 

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role.

We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.

Further guidance can be found in the NLPSS Applicant Toolkit  https://royalfree.pagetiger.com/cuuomnr/1.

Royal Free London Property Services Limited is committed to fair and transparent recruitment and requires applicants to provide accurate information, as misleading details may affect their application or employment and may be verified in line with the Fraud Act 2006. For further information please visit https://royalfree.pagetiger.com/cuuomnr/1.
 

Click on the logo below to see the video of the Royal Free London NHS Foundation Trust values

 

 
 

Job overview

JOB SUMMARY:

Responsible for providing a comprehensive high quality resident focussed service to tenants

·       Implement key worker residential accommodation policies & processes

·       Set up payment procedures & lodge/return of deposits.

·       Implement compliant tenancy agreements /Licences & sign up procedures in accordance with current legislation, RFC and trust input

·       Implement Inventory policy.

·       Ensure the project complies with all trust policies and procedures.

·       Develop and implement change control procedures

·       Track and report achievement and status

·       Overseeing the management of risks and, ensuring that there is a defined risk management process and risk register, with a process for identifying and escalating risks, as appropriate.

 

 

Main duties of the job

JOB SUMMARY:

Responsible for providing a comprehensive high quality resident focussed service to tenants

·       Implement key worker residential accommodation policies & processes

·       Set up payment procedures & lodge/return of deposits.

·       Implement compliant tenancy agreements /Licences & sign up procedures in accordance with current legislation, RFC and trust input

·       Implement Inventory policy.

·       Ensure the project complies with all trust policies and procedures.

·       Develop and implement change control procedures

·       Track and report achievement and status

·       Overseeing the management of risks and, ensuring that there is a defined risk management process and risk register, with a process for identifying and escalating risks, as appropriate.

Working for our organisation

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts with over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community.  This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
 

Detailed job description and main responsibilities

Please see attached Job Description for more information about this role and working at royal free London NHS foundation Trust

Person specification

Royal Free World Class Values

Essential criteria
  • Demonstrable ability to meet the Trust Values

Education and Professional Qualifications

Essential criteria
  • Housing Qualifications. Foundation Degree, NVQ level 4 or Higher National Diploma
  • GCSE Maths and English GCSE or equivalent
  • Understanding of Housing legislation in the public and private sector

Experience

Essential criteria
  • Significant experience of working in HMO/ key worker/student housing
  • Experience of developing and maintaining professional relationships with a variety of individuals and stakeholders
  • Previous administrative and organisational experience
  • Experience in developing & implementing residential accommodation policies and procedures
Desirable criteria
  • Courses / further study attended to demonstrate evidence of personal development
  • Experience of interaction with all levels of staff
  • Experience of dealing with complex problems

Skills and aptitudes

Essential criteria
  • Strong knowledge of working with Microsoft office
  • Excellent written and verbal communication skills
  • Excellent organisational skills
  • Ability to maintain excellent communication channels and good customer services
  • Good interpersonal skills having a friendly and approachable manner
Desirable criteria
  • Maintain a high level of professionalism in manner

Personal Qualities & attributes

Essential criteria
  • Able to manage and prioritise own workload and working to tight deadlines
  • Excellent customer care practice, being polite, sympathetic, patient and diplomatic
  • Understanding confidentiality

Others

Essential criteria
  • Ability to use databases
  • Ability to work under pressure and use own initiative to prioritise tasks
  • Ability to work flexibly to accommodate peaks and troughs of activity
  • Reliability - good timekeeping & attendance
Desirable criteria
  • Ability to develop strong collaborative working relationships within different teams and relevant administrative, facilities, estates & RFC
  • Ability to work without direct supervision
Apprenticeships logoNo smoking policyDisability confident employer

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Tim Bensted
Job title
Accommodation Services Manager
Email address
[email protected]
Telephone number
020 7472 6667
Additional information

02077940500

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