Job vacancy: Inpatient Administrator, South London and Maudsley NHS Foundation Trust, Beckenham

Job summary

Main area: Administration
Grade: NHS AfC: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 334-NCL-7752782-MU

Employer: South London and Maudsley NHS Foundation Trust
Employer type: NHS
Site: Eating Disorder Inpatient Service, Tyson West 2, Bethlem Royal Hospital
Town: Beckenham
Salary: £29,651 - £31,312 per annum inclusive of HCAS
Salary period: Yearly
Closing: 04/03/2026 23:59

Inpatient Administrator

NHS AfC: Band 3

South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.

As a Trust we are happy to talk flexible working.

Detailed job description and main responsibilities

Provide highly proficient administrative support to the service.

· To deliver a high standard of customer care that is representative of the service and the overall trusts objectives.

· Support service-related projects with the Referral Co-ordinator, Ward Manager and MDT.

· Assist the service with monitoring, updating and reporting comprehensive service-related activity data.

· Co-ordinate along with the Referral Co-ordinator the day to day admin support for the service and assist with the development of administrative processes.

· Meeting and greeting of visitors and professionals onto the ward

· To participate in any training and developmental needs as required by the Ward Manager.

· Booking meetings and distribution of minutes, agenda and any other related materials.

· Collection and distribution of post

· Ad hoc help covering for annual leave and sickness of non-clinical ward based staff

· Maintaining ward related forms and paperwork – including filing, scanning and archiving

· Occasional note taking at meetings

· Occasional processing of e-procurement requests

Person specification

N/A

Essential criteria

• Educated to GCSE Level or equivalent including a pass at C or above in English Language and Mathematics
• Excellent customer care experience, being the first point of contact for the public accessing a service.
• Proficient in Microsoft Office systems, Outlook, Word, Excel and Teams
• Experience, understanding and importance of working within a framework of Confidentiality.
• Able to use your own initiative and work unsupervised
• Working to tight deadlines

Desirable criteria

• Previous experience of working in a similar environment would be useful
• An understanding of Electronic Patient Journey System

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
Ensuring that all our services and all staff understand and support our commitment
We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

That all applications for this post will need to be made online
That you read and understand the Job Description and Person Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
That should you not have heard from us within three weeks from the closing date your application has not been successful
That priority consideration for applications may be given to at-risk NHS employees
That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe’

Helpful Resource: How to Use TRAC for Job Applications
If you're preparing to apply for a role, this guide provides step-by-step instructions on how to use TRAC effectively throughout the application process: Using TRAC to apply

London Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage Foundation

Mindful employer. Being positive about mental health.

Stonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name: Sam Holmes
Job title: Pathway Business Manager
Email address: [email protected]
Telephone number: 07736461711

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