Job vacancy: Head of Internal Digital Learning and Knowledge Systems, South London and Maudsley NHS Foundation Trust, Beckenham

Job summary

Main area: Learning and Development
Grade: NHS AfC: Band 8a
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 334-NCL-6234953-TA

Employer: South London and Maudsley NHS Foundation Trust
Employer type: NHS
Site: Royal Bethlem Hospital
Town: Beckenham
Salary: £56,388 - £62,785 per annum inclusive of HCAS
Salary period: Yearly
Closing: 05/05/2024 23:59

Head of Internal Digital Learning and Knowledge Systems

NHS AfC: Band 8a

South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.

As a Trust we are happy to talk flexible working.

Detailed job description and main responsibilities

Key Responsibilities:

• Contribute to the strategic leadership of the department

• Support the procurement, implementation, development, administration, and maintenance of effective systems for the delivery and management of digital learning and knowledge within the Trust and for eligible external users, including:

o Integrated learning management system

o Support systems including the LEAP Helpdesk

o Hardware and software for creating and delivering high quality digital learning resources

o Integration of the above systems into other platforms, including ESR (Employee Staff Records) and PowerBI

• Lead a strategic approach to digital learning including how the Trust interprets developments from NHS England and other key stakeholders

• Provide strategic leadership in supporting the Training Business Manager to provide first level helpdesk support (Zen Desk) to staff from around the Trust, ensuring queries are answered promptly and accurately.

• Be a source of advice and expertise in the identification of training needs and the design, commissioning, delivery and evaluation of digital courses, interventions, and programmes

• Support strategic leadership to the scoping, implementation, maintenance, and management of mandatory and statutory training requirements in the Trust, identifying new and modified requirements and ensuring they are correctly assigned to the relevant staff, with learning outcomes appropriately met.

• Monitor and evaluate provision, providing quality reports in accordance with the relevant Quality Improvement frameworks.

• Provide advice/expertise in education and development by interpreting new practice/policy requirements and lead on the development of learning pathways to support NICE guidance and emerging new evidence.

• Provide strategic leadership to the library, ensuring service delivery meets HEE requirements, and effectively supports Trust staff and stakeholders with their research and knowledge needs.

• Provide expert support and guidance to the library, ensuring it is promoted within the Trust and supported to grow and develop in its service provision

• Liaise closely with stakeholders of all levels across the Trust, building effective relationships that support the delivery of educational requirements.

• Manage links with LKS, representing the Trust in relevant committees and working parties

• Work with Workforce Information to ensure the seamless transfer of user data, including training completions from other Trusts, between ESR and LEAP (and LEAP and ESR)

• Work with Trust People and OD, and Education leads to ensure that annual staff survey results are fed into and reflected in the education strategy and approach

• Work with Trust People and OD leads to ensure that annual appriasal results and personal development plans are fed into and reflected in the education strategy and approach

• Contribute to the strategic Equalities agenda, ensuring all education and development activity promotes development in diversity

• Monitor and evaluate digital provision, providing quality reports in accordance with relevant quality assurance frameworks, eg Library Quality and Improvement Outcomes Framework

• Manage key budgets to ensure financial control and the delivery of value for money for the Trust.

• Work with the Director and Maudsley Learning to identify areas within education where income generation can be achieved

• Work with the Director with identifying and delivering annual cost improvement programmes in line with annual targets

• Effectively develop staff in the digital learning and library teams to ensure that all staff are managed and developed appropriately to deliver against key objectives.

• Deputise for the Director as required.

• Maintain own professional practice

• Undertake any other duties as directed.

Person specification

Education and Qualification

Essential criteria

• First degree, (or equivalent) educational technology or related subject
• Relevant Masters qualification or equivalent training and/or proven experience
• Project management qualification or experience in project management

Desirable criteria

• Masters degree, (or equivalent) educational technology or related subject
• Recognised learning technology qualification, or proven technical history
• Registration with a relevant professional body
• CIPD Qualified
• Library qualification

Experience

Essential criteria

• Development of education, training or workforce strategies aligned to business goals
• Senior-level experience of learning and education, including leading and developing teams of staff
• Operational management of education
• Strategic oversight of large education and training platforms and systems, and their integration with other complex systems
• Management of budgets, including their control and deployment

Desirable criteria

• Experience managing and overseeing library or knowledge service operations

Skills

Essential criteria

• Ability to negotiate with and influence across a broad spectrum of people, building commitment and ownership in others
• Strong, effective communication skills, both written and verbal
• Excellent organisational, prioritisation, analytical and planning skills with a high attention to detail and process
• Strong leadership and management skills, including the ability to build a strong, collaborative team of diverse individuals

Desirable criteria

• Strong technical skills, particularly in the areas of system management and maintenance, e-learning production, etc

Knowledge

Essential criteria

• Understanding of training tools, techniques, and ways in which they can be implemented to meet the needs of diverse individuals
• Understanding of Copyright, Data Protection and Freedom of Information principles
• Understanding of the role of Knowledge for healthcare in the NHS
• Understanding of Copyright, Data Protection and Freedom of Information principles

Desirable criteria

• Knowledge and understanding of compliance and regulatory frameworks such as NHSLA, CQC, Ofsted, etc
• Understanding of the Core Skills Training Framework and how it is implemented within training delivery
• Understanding of quality and service improvement in education and development

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
Ensuring that all our services and all staff understand and support our commitment
We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

That all applications for this post will need to be made online
That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
That should you not have heard from us within three weeks from the closing date your application has not successful
That priority consideration for applications may be given to at-risk NHS employees
That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe’