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Job summary

Main area
Administration Services
Grade
3
Contract
Permanent
Hours
Full time
Job ref
363-BED7713817
Employer
East London NHS Foundation Trust
Employer type
NHS
Site
Florence Ball House
Town
Bedford
Salary
£24,937 - £26,598 per annum
Salary period
Yearly
Closing
30/01/2026 23:59
Interview date
11/02/2026

Employer heading

East London NHS Foundation Trust logo

AMHP Administrator Assistant

3

ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Job overview

A vacancy has arisen for a full time Band 3 Team Administrator based at the Poplars Site, Houghton Regis, Dunstable and Luton and Florence Ball House, Kimbolton Road, Bedford,  to support the Bedfordshire and Luton Countywide AMHP Service.

This vacancy is being advertised as a permanent full time post, Monday to Friday 9-5pm.

We are looking for an enthusiastic and motivated person who is flexible and has excellent administration and communication skills. You must have the ability to work unsupervised, under pressure and be able to deal sympathetically with patients and relatives of people with mental health problems, presenting in a crisis. Your main responsibilities will be to provide comprehensive administrative support to the AMHP Service and Operational manager. Previous administration experience in a mental health or other NHS setting is essential as well as experience using RiO and Microsoft office, MS Teams, Excel packages and the ability to take minutes of meetings.

 

Main duties of the job

You will be part of an existing team of administration staff who provide comprehensive administration / secretarial support to the Service. You should have good verbal and written communication skills

For further details / informal visits contact:

Beatrice Tinkler – Operational manager on 07958617516

Email: [email protected]

Working for our organisation

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Detailed job description and main responsibilities

We are looking for an enthusiastic and motivated person who is flexible and has excellent administration and communication skills. You must have the ability to work unsupervised, under pressure and be able to deal sympathetically with patients and relatives of people with mental health problems, presenting in a crisis. Your main responsibilities will be to provide comprehensive administrative support to the AMHP Service and Operational manager. Previous administration experience in a mental health or other NHS setting is essential as well as experience using RiO and Microsoft office, MS Teams, Excel packages and the ability to take minutes of meetings.

 

Please refer to the attached detailed job description and main responsibilities for this vacancy.

Person specification

Education/ Qualifications

Essential criteria
  • English GCSE or NVQ1

Skills/Abilities

Essential criteria
  • Computer Literacy including word processing and data entry. Ability to prioritise work. Ability to work without the need for direct supervision Ability to deal with distressed clients in a sympathetic manner Excellent communication skills including excellent telephone manner Ability to maintain strict confidentiality in all matters relating to clients Digital Dictation. Advanced keyboard skills
Desirable criteria
  • Knowledge of Access/Patient Administration systems Copy typing skills 40-45 wpm typing speed Familiarity with switchboard duties

Experience

Essential criteria
  • Working In a Team. Experience of working in an office environment Working as part of an administrative team Experience of routine office administration including reception duties
Desirable criteria
  • Working within a mental health service Of copy and dictation typing Working in a Multidisciplinary Health Team Experience of providing admin support within a health or social services setting

Knowledge/ Understanding

Essential criteria
  • I.T/Administration Equal Opportunities. Confidentiality
Desirable criteria
  • An Understanding of Office Procedures. Knowledge of the data protection act and Caldicott.

Other

Essential criteria
  • Professional Accountability. Flexibility Communication Skills Polite and Friendly
Desirable criteria
  • Ability to work on Own initiative. Full drivers licence and ability to travel to sites within Luton and Bedfordshire

Employer certification / accreditation badges

Capital Nurse, LondonCommitted to being an Inclusive EmployerApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveHSJ Best places to workArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.Disability confident employerCare quality commission - OutstandingStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Beatrice Tinkler
Job title
Operational Manager
Email address
[email protected]
Telephone number
07958617516
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