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Job summary

Main area
Estates
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
308-CORP-3273
Employer
London Ambulance Service NHS Trust
Employer type
NHS
Site
Barnehurst Ambulance Station
Town
Bexleyheath Kent
Salary
£30,630 - £32,346 per annum inclusive of Outer HCAS
Salary period
Yearly
Closing
14/07/2026 23:59

Employer heading

London Ambulance Service NHS Trust logo

Estates Administrative Assistant

NHS AfC: Band 3

Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year.  We are the busiest emergency ambulance service in the UK serving one of the world’s most dynamic and diverse cities. We provide emergency and urgent healthcare that is free to patients at the time they receive it.

We are the only NHS provider trust to serve the whole of London and the nine million people who live in, work in or visit the city.  We cover an area of 620sq miles and have more than 8,000 people who work or volunteer for us – rising to 10,000 when including bank staff and students.

We answer around two million 999 calls a year and our crews attend more than 3000 emergencies a day. Our 24-hour 111 integrated urgent care services London answer around two million calls a year.

We play a leading role in integrating access to emergency and urgent care in the capital and are striving to ensure patients receive the right response, in the right place, at the right time

Our main role is to respond to emergency 999 calls, providing medical care to patients across the capital, 24-hours a day, 365 days a year. Other services we offer include providing pre-arranged patient transport and finding hospital beds. Working with the police and the fire service, we are prepared for dealing with large-scale or major incidents in the capital.

 

 

Job overview

To answer LAS Switchboard and provide administrative support to the Estates & Facilities Department.

  •    First point of contact for the LAS switchboard.  Advising and redirecting callers to appropriate departments and organisations.

    ·  Able to work under pressure, possess good secretarial skills, administrative and organisational flair; and the ability to communicate effectively at all levels.

    ·  To be proficient in the Microsoft Office package.  Able to deal sensitively with confidential matters.

Main duties of the job

· Administrative support relating to general correspondence, minutes (attending meetings and taking minutes), tender documents, specifications and reports.  Distribution of documents.

·         Provide general telephone support for users within the organisation including fault reporting and management on maintenance issues.

·         To maintain and register all necessary test certificates and legal documents.

·         To deal with routine telephone enquiries.

·      Assist with the day to day running of the access control system as required. To give access, amend card details, save photos, print cards and ordering supplies.

·     Assist with the implementation of Abloy Keys to staff. Ensuring staff have the correct access.

·         Process orders via Estates Maintenance System and E-proc System and instruct contractors as required.

·      Responding to emails and requests received in the Estates Service Desk email account.

·      Process invoices via PIMS and liaise with Finance Department regarding all invoice queries and check invoices prior to processing to ensure accuracy in accordance with standing financial instructions.  Pursue any queries and obtain the correct invoices.

 

Working for our organisation

London Ambulance Service NHS Trust is the busiest ambulance Trust in the UK. We are seeking someone who will fit with the Trust values of Caring, Respect and Teamwork.

Detailed job description and main responsibilities

·   For further details of the job description and main responsibilities, please see attached job description. 

Person specification

Qualifications, Accreditations, Education, Experience

Essential criteria
  • Proven administrative experience

Knowledge and Skills

Essential criteria
  • Proven planning and organisational skills
  • Ability to deliver deadlines through effective time management skills; including ability to prioritise work and manage distractions and conflicting demands
  • Demonstrate working knowledge of computer applications; keyboard skills to include use of Microsoft Word, Excel, as well as email and internet experience
  • Ability to work under pressure and to deadlines without compromising standards of performance.
  • Ability to deal sensitively with confidential matters
  • Good troubleshooting and analytical skills

Employer certification / accreditation badges

Apprenticeships logoLondon Living Wage EmployerDisability confident employerStep into healthArmed Forces CovenantPeople PromiseApprenticeships Top 100 Employers 2024

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Paula James
Job title
Estates Compliance & Business Manager
Email address
[email protected]

If you have problems applying, contact

Address
220 Waterloo Road
London
SE1 8SD
Telephone
[email protected]
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