Job summary
- Main area
- Quality Officer
- Grade
- Civil Service: Higher Executive Officer (HEO)
- Contract
- Fixed term: 1 year (to 31/03/2027)
- Hours
- Full time
- Part time
- Job share
- Flexible working
- Job ref
- 919-CG-62354386-EXT
- Employer
- UK Health Security Agency
- Employer type
- Public (Non NHS)
- Site
- Core HQ or Scientific Campus
- Town
- Birmingham, Leeds, Liverpool, London, Chilton, Porton
- Salary
- £33,422 - £45,353 per annum pro rata
- Salary period
- Yearly
- Closing
- 06/04/2026 23:59
Employer heading
Quality Officer
Civil Service: Higher Executive Officer (HEO)
Job overview
UKHSA operates as a legal manufacturer and distributor of medical devices (MDs), including in vitro diagnostic devices (IVDs), Software as a Medical Device (SaMD), and associated accessories. These devices fall into two categories:
- Commercial MDs/IVDs – intended for market distribution and subject to full regulatory compliance.
- In-House IVDs – used exclusively within the organisation under the Health Institution Exemption.
To support these functions, UKHSA maintains a robust Quality Management System (QMS) aligned with ISO 9001 and ISO 13485 standards. The Quality Officer will report to the Senior Quality Specialist and contribute to the effective management and continuous improvement of the QMS, ensuring compliance with relevant regulatory frameworks, by working with both internal, and external stakeholders.
Main duties of the job
- Administer and maintain controlled documents (e.g., SOPs, forms, work instructions, manuals, risk assessments) within the Q-Pulse QMS.
- Upload and manage audits, non-conformances, quality improvements, and change controls in Q-Pulse.
- Coordinate cross-functional teams within Quality, Regulatory & Assurance to address quality issues.
- Ensure work is delivered to specification, appropriate schedule, and high standards of quality.
- Support and implement local Quality Management Systems.
- Maintain a program of continuous improvement
This list of duties is not exhaustive.
Working for our organisation
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce. UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all. Please visit our careers site for more information https://gov.uk/ukhsa/careers
Detailed job description and main responsibilities
The Quality Officer will be a key member of the Regulatory Assurance and Compliance Unit, which oversees regulatory compliance across the Public Health Microbiology Directorate, part of the wider Science Group within UKHSA.
This role involves supporting the development, implementation, and maintenance of the organisation’s Quality Management System, ensuring it remains compliant with ISO 9001 and ISO 13485 standards, and other applicable regulations for medical IVD and other devices.
- Conduct internal and external ISO-based audits per schedule or senior management request.
- Consult with operational teams to define procedures and processes for internal audits.
- Write audit reports and agree corrective actions with relevant teams.
- Monitor and report progress of corrective actions.
- Assist operational teams in defining and delivering continuous improvement programs.
- Supervise delivery of defined QMS elements (e.g., data or protocol review) as directed.
- Train operational teams on QMS elements as agreed with the Senior Quality Specialist.
- Undertake special projects as assigned.
- Deputise for the Senior Quality Specialist when required.
The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by your line manager. This list of duties is not exhaustive.
Essential Criteria
- BSc in Life Sciences or equivalent, or demonstrable experience in a Quality Assurance role.
- Experience or knowledge with electronic QMS platforms (e.g., Q-Pulse).
- Proficiency in Microsoft Office and digital systems.
- Strong verbal and written communication, data analysis, and statistical skills.
- Ability to work independently and collaboratively.
- Excellent interpersonal, negotiation, and organisational skills.
- Initiative-taking, analytical, and adaptable.
- Commitment to learning UK medical device regulations.
- Ability to follow relevant policies, procedures, and legislation.
- Confident decision-making, with initiative and appropriate escalation
Desirable Criteria
- Regulatory compliance knowledge.
- Practical auditing experience.
- Experience in a quality/regulatory setting.
- Familiarity with ISO standards such as ISO 13485:2016 and ISO 15189:2022
Selection Process Details
This vacancy is using Success Profiles and will assess your Behaviours and Experience.
Stage 1: Application & Sift
You will be required to complete an application form. You will be assessed on the listed 10 essential criteria, and this will be in the form of a:
- Application form (‘Employer/ Activity history’ section on the application)
- 1000 word Supporting Statement.
This should outline how your skills, experience, and knowledge, provide evidence of your suitability for the role, with reference to the essential criteria.
The Application form and supporting statement will be marked together.
Please note you will not be able to upload your CV. You must complete the application form in as much detail as possible. Please do not email us your CV.
Longlisting
In the event of a large number of applications we will longlist into 3 piles :
- Meets all essential criteria
- Meets some essential criteria
- Meets no essential criteria
Those falling into the ‘Meets all essential criteria’ and meets some essential criteria pile will progress to interview stage
Feedback will not be provided at this stage.
Shortlisting
In the event of a large number of applications we will shortlist on the following essential criteria:
- BSc in Life Sciences or equivalent, or demonstrable experience in a Quality Assurance role
Desirable criteria may be used in the event of a large number of applications/large amount of successful candidates.
If you are successful at this stage, you will progress to interview
Feedback will not be provided at this stage.
Please note you will not be able to upload your CV. You must complete the application form in as much detail as possible. Please do not email us your CV.
Stage 2: Interview
Success Profiles
You will be invited to a remote interview.
Behaviours and Experience will be tested at interview.
The Behaviours tested during the interview stage will be:
- Making Effective Decisions
- Communicating and Influencing
- Working Together
- Managing a Quality Service (Lead)
- Working at Pace
· Interviews dates are yet to be confirmed.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Location
Security Clearance Level Requirement
Successful candidates must pass a standard disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Baseline Personnel Security Standard or Counter Terrorism Check. This will depend on the applicant's chosen location.
Eligibility Criteria
External: Open to all external applicants (anyone) from outside the Civil Service (including internal applicants).
Salary Information
If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms.
Higher Executive Officer (HEO)
-
£33,422-£40,731 (National)
-
£35,587- £43,244 (Outer London)
-
£37,749- £45,353 (Inner London)
Person specification
Application form and supporting statement
Essential criteria
- Application and supporting statement
Behaviours
Essential criteria
- Making Effective Decisions
- Communicating and Influencing
- Working Together
- Managing a Quality Service
- Working at Pace
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Charlene Gwekwerere
- Job title
- Resource Support Officer
- Email address
- [email protected]
- Additional information
For additional information about the role, please contact James Wilkinson [email protected]
List jobs with UK Health Security Agency in Administrative Services or all sectors






