Detailed job description and main responsibilities

Summary of job description and main responsibilities

Policy and Service Development:

•  To ensure necessary systems and processes are maintained, to provide accurate reports on referrals, waiting times, demand on the service, service user experience and other key performance indicators
• To ensure the referral and access team routinely considers eligibility thresholds when triaging referrals and responding to enquiries for CAMHS and has the knowledge base to signpost elsewhere where appropriate.
• To participate in the strategic planning process within the Service Line, Division and Trust
• To ensure that services are continually monitored, viewed and adapted to meet changing need and identified commissioning requirements
• To be responsible for implementing service changes when required, ensuring effective implementation and management of agreed service changes with measurable outcomes and to agreed timescales
• To ensure that systems are in place to monitor stakeholder’s views of services and ensure that service users: children, young people, parents and carers, relevant community organisations and other key stakeholders are involved in and influence key decisions on service development
• To ensure that this service contributes fully to the development of the service line and assists in the setting of strategic objectives for the CAMHS service
• To identify new business opportunities within the service and take a key role in developing new business cases
• To ensure the delivery of clinical and care quality standards and objectives
• To ensure the service is kept up to date with legislative and policy changes and developments
• As a member of the senior management team, contribute to the establishment of new services that meet national and local requirements
• To assume responsibility for further delegated areas of lead responsibility either within the
• service and/or across the service line as required by the Service Director this will depend upon professional background
• To work in partnership with the clinical lead to ensure the service has clear and responsive
• operational policies, procedures and protocols – in partnership with local providers if required.
• Ensure that the teams they manage are trained and skilled in recognising potential risk and Safeguarding issues.
• Ensure effective systems are in place to prevent and reduce the risk of significant harm to children and young people from abuse or other types of exploitation.

Management of Resources:

• Ensuring the directory of local services available to service users is kept up to date is accessible, and routinely used by referral and access staff
• To ensure the effective operational running of services, providing a framework for achieving the organisational objectives. This will include the development of protocols, local policies and procedures, liaison networks and managerial structures
• To manage a budget within the scheme of delegation and to the agreed accounting standards and procedures, implementing Cost Improvement Programmes plans as required
• To prepare accurate financial information, in liaison with the Finance Department for inclusion within business cases and bids, as and when they arise
• To ensure that issues of race, culture and gender are fully considered in service provision and are appropriate to the needs of the diverse community and within the statutory framework and the equal opportunities policy
• To ensure that buildings, service centres and sites are maintained to agreed standards and meet Health and Safety requirements
• To implement the Trust’s information/data procedures and participate in the collection and reporting of statistical information
• To ensure that services achieve performance targets as agreed on an ongoing basis

   Human resource management:

• To actively promote strong and effective leadership within a care quality governance structure that is built on the principles of open engagement, enquiry and learning.
• To develop and implement a leadership structure that safely devolves decision making close to the point of care delivery
• To ensure that effective performance management structures are in place and that all staff have structured supervision and an annual appraisal
• To ensure staff are provided with learning and development opportunities appropriate to their needs, within financial constraints
• To ensure staffing levels and skill mix fully and effectively meet the needs of the services, within financial constraints
• To ensure staff are treated fairly and consistently and within the operational policies and procedures applied in the organisation

Communication:

• To ensure effective communication both within the service, across CAMHS and with external partners such as adult mental health, T4 providers and local authorities.
• To take the lead in ensuring effective communication channels exist to all staff within the team and CAMHS
• To investigate complaints and liaise with service users/carers/parents
• To develop and maintain links with external agencies such as Commissioners, local authority, adult mental health, acute hospitals, user groups, voluntary sector organisations, police, LAS
• To promote the Trust’s services and positively enhance the Trust’s corporate image internally and with external agencies

 Training:

•  To promote a positive image of the service through development of self and others
• To keep up to date and participate in training programmes identified within personal development plan

• To develop and implement training strategies for the service in line in conjunction with others

 Research and Development:

•  To ensure services are provided in accordance with agreed standards and evidence based / evidenced informed practice
• Participate in Service Line and Divisional wide special projects, research, clinical audit and surveys

Service specific responsibilities 

The service specific responsibilities attached to this post are explained in the Service Specific Section attached to this Job Description and the attached Person Specification. 

Rider clause 

This is an outline of the postholder's duties and responsibilities. It is not intended as an exhaustive list and may change from time to time in order to meet the changing needs of the Trust and Division.