Job overview

We are looking for an organised, motivated and experienced Medical Secretary to join our friendly Mental Health team at HMP Bristol. This is an excellent opportunity to provide high-quality administrative and secretarial support to psychiatrists and other clinicians within a busy, challenging and rewarding secure healthcare environment.

You will play an important role in coordinating clinics and patient pathways, producing accurate clinical correspondence and maintaining effective communication with colleagues and partner organisations. We are seeking someone who is professional, compassionate and adaptable, with excellent attention to detail and the ability to manage competing priorities.

Main duties of the job

In this role, you will provide comprehensive administrative and secretarial support to the Mental Health team, including psychiatrists, psychologists, nurses and clinical leads. You will manage electronic diaries and coordinate new assessment and follow-up clinics, appointments, cancellations and patient movement arrangements. You will also prepare accurate and timely clinical letters, reports, discharge correspondence and documentation for GPs, specialists and the Offender Management Unit.

Other responsibilities will include processing and recording referrals, monitoring waiting lists, completing daily clinical system tasks in accordance with Trust policies and local procedures, monitoring the Mental Health generic inbox and responding professionally and sensitively to telephone, email and face-to-face enquiries. You will take and produce comprehensive minutes for meetings, maintain confidentiality and accurate records, liaise effectively with internal and external stakeholders, and support the wider administrative team when required.

Important Sponsorship Information for this post: We are currently unable to offer a certificate of sponsorship for this post.

Working for our organisation

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families.  This is strengthened by our new values:

• We’re Kind
• We’re Fair
• We Listen
• We Care