Job summary
- Main area
- Children & Young People
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday 9am -5pm)
- Job ref
- 277-7331404-CYP
- Employer
- Oxleas NHS Foundation Trust
- Employer type
- NHS
- Site
- Bromley CAMHS
- Town
- Bromley
- Salary
- £29,651 - £31,312 pa inc
- Salary period
- Yearly
- Closing
- 23/07/2025 23:59
Employer heading
ISPA /Bromley CAMHS Team Administrator
Band 3
Job overview
We are looking to recruit a Referrals & Administrator to join our evolving Integrated Single Point of Access (iSPA) in partnership with Bromley Y This is a fantastic opportunity to be an integral part of a dynamic and innovative team, while also providing essential administrative support to Bromley CAMHS.
In this unique position where you will work across services with your main responsibilities supporting the Integrated Single Point of Access and help with its ongoing development but also provide support to Bromley CAMHs team.
Main duties of the job
-
To support staff within the ISPA multi-disciplinary team, by providing efficient and effective secretarial and administrative duties.
-
To accurately enter new referrals onto the system, ensuring timely responses to general enquiries.
-
Will work closely with other admin colleagues to enable team working and effective cover arrangements.
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Ensuring all relevant demographic information is on the referral.
Working for our organisation
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
- We’re Kind
- We’re Fair
- We Listen
- We Care
Detailed job description and main responsibilities
Responsible for upkeep of diaries, photocopying, e-mailing, maintaining an efficient filing system, filtering incoming enquiries and draft responses. Work on own initiative managing and prioritising workload. Ensures that post is promptly collected, sorted and scanned into RIO. Inform members of the team in a timely manner of any changes to systems and/or processes to ensure that all relevant documentation in relation to meetings, agendas, circulars and changes are readily available and disseminated. Proficient in the use of Microsoft packages. Responsible for booking future appointments where necessary and highlighting any problems e.g., passing on information regarding changes to appointments and DNAs and specific questions raised by patients etc. First point of contact post-holder must have experience and ability to relate to patients in a calm manner and recognise when to escalate queries for appropriate response.
Person specification
Education & Qualifications
Essential criteria
- Admin qualification at Level 3 or equivalent experience
- Good computer literacy skills including knowledge of word, Excel and outlook
Desirable criteria
- Ability to use database and spreadsheets
Skills
Essential criteria
- Basic computer literacy (Word, Excel, PowerPoint)
Desirable criteria
- Previous experience of working in a busy environment in a healthcare setting
- Experience of using RIO
Exeperince
Essential criteria
- Experience of working in the NHS
Desirable criteria
- Experience of working in settings with young people
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Sarah Carlton / Sara Wade
- Job title
- Team Manager
- Email address
- [email protected]
- Telephone number
- 020 8315 4430
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