Job summary
- Main area
- Renal
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 213-DivisionB- 7886895
- Employer
- King's College Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- King's College Hospital
- Town
- Camberwell
- Salary
- £30,546 - £32,207 per annum, including HCA
- Salary period
- Yearly
- Closing
- 09/04/2026 23:59
Employer heading
Haemodialysis Co-Ordinator
Band 3
King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.
We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements.
Job overview
The post holder will act as a courteous, professional, and welcoming point of contact for patients and visitors, ensuring that reception services are consistently maintained and adequately staffed. They will proactively monitor patient flow and waiting times, escalating any concerns in a timely manner to support service efficiency and enhance the patient experience.
Main duties of the job
The post holder will respond to informal queries and concerns with sensitivity and professionalism, seeking appropriate resolution where possible. They will maintain strict adherence to patient confidentiality and data protection standards at all times, ensuring that all information is handled securely and in line with organisational policies.
The post holder will also be responsible for producing ad hoc data reports, preparing information leaflets and correspondence as required, and ensuring that any adverse incidents or complaints are appropriately identified, recorded, and escalated in accordance with Trust procedures.
Working for our organisation
The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.
Detailed job description and main responsibilities
The post holder will provide a professional, approachable, and courteous first point of contact for patients and visitors, ensuring reception services are consistently delivered and appropriately covered. They will oversee patient flow within the department, monitoring waiting times and escalating any concerns promptly to support effective service delivery and a positive patient experience.
The role will involve handling informal queries and concerns with discretion and professionalism, aiming to resolve issues at the earliest opportunity. The post holder will be expected to uphold the highest standards of patient confidentiality and data protection, ensuring all information is managed securely and in accordance with organisational policies.
In addition, the post holder will produce ad hoc data reports, develop patient information materials and correspondence as required, and ensure that any incidents or complaints are accurately recorded and escalated in line with Trust procedures.
Person specification
Education & Experience
Essential criteria
- Educated to GCSE level or equivalent, including Grade C or higher in English.
- Demonstrable level of administrative experience at a high level of competence acquired through both training and experience.
Desirable criteria
- Previous NHS experience
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Tamara Dickson
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 0203 299 9000
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