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Job summary

Main area
Retail
Grade
NLH: NLH 3
Contract
Permanent
Hours
Part time - 3 or 4 days per week covering a seven day period
Job ref
ASM Camden&Haringey
Employer
North London Hospice
Employer type
Private Sector
Site
North London Hospice
Town
Camden and Haringey
Salary
£28,786 per annum pro rata
Salary period
Yearly
Closing
01/09/2025 23:59

Employer heading

North London Hospice logo

Assistant Shop Manager

NLH: NLH 3

Job overview

We’re expanding our charity retail network – and it’s a great time to join our growing team. As we open new shops in the bustling areas of Camden and Haringey, we have part-time opportunities for Assistant Shop Managers to play a key role in the smooth running and success of our stores.

We’re looking for individuals with proven charity retail experience, excellent customer service skills, and the ability to work proactively as part of a team. This is your chance to be part of an exciting new chapter, supporting our mission while helping our shops flourish in vibrant local communities.

You’ll play a key part in shaping the shop’s success, from merchandising and smart pricing to promoting Gift Aid and connecting with the local community.

Working closely with and sometimes deputising for the Shop Manager, your role will be essential in the smooth day-to-day running of our shop. You’ll be an excellent communicator, driving donations and sales, training and supporting a dedicated volunteer team. 

In return you’ll be rewarded by working in a retail role with purpose as our hospice, and the care we give our patients, could not exist without the support of our shops. If you’re ready to bring your retail experience— and be part of something genuinely meaningful — we’d love to hear from you. 

Main duties of the job

  • Support Shop Operations
  • Volunteer Recruitment, Training & Management
  • Donations & Gift Aid Promotion
  • Merchandising & Pricing
  • Customer Service & Community Engagement
  • Health & Safety Compliance
  • Teamwork & Communication
  • Financial Accountability

Working for our organisation

As an organisation, we are committed to offering a healthy work/life balance, with accessible mental health support, an extensive range of lifestyle and health benefits and excellent training and development opportunities, and hence, we offer the following range of competitive benefits:

•    Competitive rates of pay 
•    Generous annual leave 
•    Transfer of NHS pension scheme
•    Pension - Employer contribution pension scheme 
•    Access to clinical supervision
•    Fully funded Health Cash Plan 
•    Life Assurance cover
•    Flexible/Hybrid Working 
•    A range of opportunities for professional learning and development
•    Access to our 24/7 confidential Employee Assistance Programme (EAP)
•    Travel incentives
•    Family friendly and special leave
•    A supportive and collaborative work environment
•    Blue Light Scheme membership and carers’ discounts
•    Social events throughout the year and much more…

Detailed job description and main responsibilities

Please review the attached job description and person specification for more details on the role and type of individual who would suit the post.

We reserve the right to interview candidates who are most suited to this post before the closing date. 

North London Hospice is an equal opportunities employer and a proud member of the Disability Confident Employer Scheme. We value diversity, and we acknowledge that we currently have an underrepresentation from Black, Asian and Minority Ethnic people. North London Hospice job opportunities are open to all, and we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

Person specification

Knowledge

Essential criteria
  • Proven experience in retail management

Personal Skills

Essential criteria
  • Strong customer service skills, with a focus on creating a positive and welcoming environmen
  • Knowledge of retail operations, including stock management, merchandising, and pricing
  • Understanding of Gift Aid processes and the ability to train and support others in promoting Gift Aid

Employer certification / accreditation badges

Disability confident committedCare quality commission - Good

Applicant requirements

Any applicant that does not meet the criteria as outlined in the NHS Bursary criteria cannot be considered at all. To meet these criteria you must have been ordinarily resident which is defined as (lawful and habitual residence through choice and for a settled purpose throughout the period concerned.). If the reason you have moved to mainland UK is wholly or mainly for the purpose of full time education you are not entitled to receive NHS funded support. However, you are entitled to occupy an NHS commissioned training place and should seek funding advice from your own Local Education Authority. If the reason you have moved to mainland UK is not wholly or mainly for the purpose of full time education you may be eligible for full bursary funding. Please seek advice from the NHS Bursary Department - www.nhsbsa.nhs.uk/Students.aspx

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Micheala Nolan
Job title
Assistant Business Partner
Email address
[email protected]
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