Job summary
- Main area
- Ophthalmology
- Grade
- Band 4
- Contract
- Secondment: 6 months
- Hours
- Part time - 30 hours per week
- Job ref
- 343-7710731-SC
- Employer
- Epsom and St Helier University Hospitals NHS Trust
- Employer type
- NHS
- Site
- St Helier Hospital
- Town
- Carshalton
- Salary
- £32,199 - £34,876 Pa incl HCAS Outer pro rata
- Salary period
- Yearly
- Closing
- 23/01/2026 23:59
Employer heading
Ophthalmology Patient Pathway Coordinator
Band 4
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
Job overview
The busy Ophthalmology department at Epsom and St Helier Trust has an exciting 6 month secondment opportunity for a patient pathway coordinator in paediatric and neuro - ophthalmology. This role is based in the administration pod at St Helier Hospital.
This role provides high-quality patient care through dedicated administrative and clerical support and strong teamwork. This is an exciting role working with a large team of healthcare professionals and is an excellent next step for someone interested in furthering their career in the NHS.
We are seeking an IT literate administrator with excellent customer service skills and significant experience / knowledge of ophthalmology, whose department is able to release them for an immediate start.
Main duties of the job
If you are an experienced IT literate administrator or receptionist with excellent customer service skills and strong ophthalmology knowledge/ experience seeking a fresh challenge in a fast-paced, friendly service, this could be your role.
The post holder will support administrative functions relating to our patients’ care pathways leading a small team of clerical officers; answering telephones; booking new, follow up and diagnostic appointments; monitoring the outpatient waiting list; liaising with other Trusts and departments; and scheduling urgent and routine surgery. The office core hours are between 8 am – 6 pm Monday to Friday.
Working for our organisation
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Detailed job description and main responsibilities
Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
Person specification
Qualifications
Essential criteria
- Minimum of grade C Maths and English GCSE / equivalent
- Evidence of self progression and training
Desirable criteria
- Higher level education such as A Level or degree
Knowledge and experience
Essential criteria
- Relevant NHS experience
- Demonstrates customer service skills
- Knowledge of confidentiality and data protection principles
- IT literate
- Experience and knowledge of ophthalmology pathways
Desirable criteria
- Cerner or other PAS experience/ IT based role
- RTT Validation experience
Employer certification / accreditation badges
.png "National Preceptorship for Nursing Quality Mark")
.jpg "Disability Advice Line")
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Marina Brandao
- Job title
- Assistant Service Manager
- Email address
- [email protected]
- Telephone number
- 02082963800
List jobs with Epsom and St Helier University Hospitals NHS Trust in Administrative Services or all sectors